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Hotel Grand Chancellor Palm Cove

475 reviews
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Traveller (151)
Room & Suite (49)
Pool & Beach (23)
Overview
  • Excellent22%
  • Very good38%
  • Average22%
  • Poor9%
  • Terrible9%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (475)Write a Review
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All reviewswater slidestandard roomshort walk to the beachbig poolnice pool areakids loved the poolgames roomclean roomswould stay againgreat for kidsquiet locationgreat facilitiesthe main streetport douglashgcesplanadejetty
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11 - 15 of 434 reviews
Reviewed 6 January 2018

This is an easy access stay compared to some of the water front properties at Palm Cove, the rooms have everything you need. Whilst the rooms could do with a little freshen up they are clean and tidy and represents an affordable stay.More

Review collected in partnership with this hotel
Thank tropical20082016
Response from HGCTSV, Manager at Hotel Grand Chancellor Palm CoveResponded 9 January 2018

Dear tropical20082016, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our easy access and spacious rooms. We look forward to welcoming you back on your next visit to Palm...More

Reviewed 3 January 2018

Terrible - can’t believe it’s 4 Star. More like 2 Star. -Bad wifi and can’t connect from unit -No shampoo in entire hotel -Room keeping missed our room two times -Spa broken -Terrible breakfast esp for the cost -Staff are over worked and have little...More

Review collected in partnership with this hotel
2  Thank James K
Response from HGCTSV, Manager at Hotel Grand Chancellor Palm CoveResponded 5 January 2018

Dear James, Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the service and standard that we strive for. We are dedicated...More

Reviewed 1 January 2018

Friendly staff quick checkin check out. Staff are friendly and the service was great pool facilities excellent for far North Queensland under cover which keeps the pool cool. 2 minute walk to o beach.More

Review collected in partnership with this hotel
Thank A4955ZImandym
Response from HGCTSV, Manager at Hotel Grand Chancellor Palm CoveResponded 3 January 2018

Dear A4955ZImandym, Thank you for taking the time to write your very complimentary review. It was so nice to read all the lovely things you experienced during your stay, especially the facilities and the service, something that we pride ourselves on. We look forward to...More

Reviewed 30 December 2017 via mobile

We got moved here from Sarayi Boutique Hotel as that was a dump, our room is clean, big and really nice to be in. We are in 577, we have a large bedroom,large bathroom, kitchen area and lounge, with a balcony. The pool area is...More

Thank Adelle B
Response from HGCTSV, Manager at Hotel Grand Chancellor Palm CoveResponded 3 January 2018

Dear Adelle B, Thanks so much for your 5 star review. I'm so pleased that you enjoying your stay with us, and that you found our rooms and facilities to your liking. I am also pleased that you are finding our team friendly and helpful....More

Reviewed 27 December 2017

Definitely a great place for a relaxing time. Will recommend to everyone. Very comfortable and inviting. The swimming pool is fantastic, everything was beautiful. I just wish that when writing reviews that you would not force us to write a minimum amount of 200 letters,...More

Review collected in partnership with this hotel
Thank rolande542
Response from HGCTSV, Manager at Hotel Grand Chancellor Palm CoveResponded 1 January 2018

Dear rolande542, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our resort comfortable and inviting, especially the swimming pool. We look forward to welcoming you back on your next visit to...More

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Children Activities (Kid / Family Friendly)
Dry Cleaning
Concierge
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$85 - US$134 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Palm Cove
#7 Luxury Hotel in Palm Cove
#8 On the Beach Hotel in Palm Cove
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$85 - US$134 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Palm Cove
#7 Luxury Hotel in Palm Cove
#8 On the Beach Hotel in Palm Cove
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (151)
Room & Suite (49)
Pool & Beach (23)
Dining (8)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
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Samatha-D
5 July 2017|
AnswerShow all 3 answers
Response from Adam84Adam | Reviewed this property |
Stayed in August 2016, our room was spacious and clean, with a kitchenette, the public areas were pleasant and also clean. The hotel is pretty simple I would say, it's not the ritz, but when we visited it was well maintained... More
0
Votes
Samatha-D
19 May 2017|
AnswerShow all 2 answers
Response from WVBSR | Reviewed this property |
Beach is just walking distance may be 1 km, but at this time of year the water is rough so we did not venture into the beach, all the pubs are just opposite to the beach.
0
Votes
Shazz C
16 January 2017|
AnswerShow all 4 answers
Response from gual422016 | Reviewed this property |
The Hotel has a spa but I don't remember there being a gym. There is a gym called oceans edge less than 10 minutes walk from the hotel though. It is open from 10 till 4.
1
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12
Room Tips
"Pool side room"
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"Quiet atmosphere; warm and friendly staff and great pool!"
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"Pool view room was lovely and near reception"
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"With kids choose the central block, couples the second more private block."
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