Discovery Parks - Airlie Beach
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Cnr Ferntree Rd and Shute Harbour Road, Airlie Beach, Queensland 4802 Australia
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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
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Room & Suite (31)
Pool & Beach (4)
About
#22 of 73 Speciality lodging in Airlie Beach
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Discovery Parks - Airlie Beach (formally known as BIG4 Airlie Cove Resort and Caravan Park) is your gateway to the enchanting white sands of the Whitsunday Islands. In a protected amphitheatre alongside the rainforest of Conway National Park, Discovery Parks - Airlie Beach is set against a tranquil, tropical paradise. Say g'day to all sorts of Australian wildlife milling about the park, including kangaroos, wallabies, possums, goannas, scrub turkeys, parrots and rainbow lorikeets. This holiday park is the at the centre of all your Whitsundays adventures with cruises, scenic flights, ocean rafting, and day trips easily booked through the front desk. From cabins amongst the tall gnarled trees through to pet friendly sites, you'll be daydreaming about your Airlie Beach holiday until the minute you check in.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bicycle rental
Game room
Children Activities (Kid / Family Friendly)
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Wifi
Outdoor pool
Fence around pool
Water park
Kids' outdoor play equipment
BBQ facilities
Convenience store
Newspaper
Non-smoking hotel
Picnic area
Shared kitchen
Shared lounge / TV area
Laundry service
Self-serve laundry
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Room features
Air conditioning
Private balcony
Kitchenette
Microwave
Refrigerator
Flatscreen TV
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HOTEL CLASS
HOTEL STYLE
Family
Location
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Contact
Cnr Ferntree Rd and Shute Harbour Road, Airlie Beach, Queensland 4802 Australia
Getting there
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430Reviews4Q+A56Room tips
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This park is such a huge disappointment. The facilities are so run down it is laughable. Our daughter is leaving with a large cut on her foot due to all the unstable tiles around the pool which one would think is a major safety concern and should be attended to immediately. 1 witches hate around a tile is a joke. No sign to even make pool users aware of the danger. The pool lounges are not even usable as there is no padding on them and 1 bench seat for parents to sit on to supervise. The kids recreational room is basically out of order with majority of machines out of order. They dryers do not work. They have basically only heated clothes. Rooms are not supplied with a drying rack which is a pain having a family of 4. Having stayed at Big4s the standards here are a joke. After reading other reviews I hope management listens and takes peoples reviews seriously. After the 1st day I wish we would have only booked the 1 night. Don’t waste your money.…
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Date of stay: December 2020Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Discovery Parks Marketing, Owner at Discovery Parks - Airlie Beach
Responded 3 Jan 2021
Hi 75annwell, thanks for staying with us at Discovery Parks - Airlie Beach. We're so sorry to read of your daughters injury during your stay with us. Please know we are aware of the troubles you have mentioned and are working to fix them as soon as we're able. Please know your comments have been passed on directly to management and we hope to make improvements ASAP. Thank you for taking the time to provide your feedback. Kind Regards, the Discovery Parks team.
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Where do I start? Waterpark and pool area has broken tiles and ripped up safety padding and has been neglected over the years. The photos on the website are a monument to what this park once was. None of the dryers in the laundry work even after running clothes for 2 cycles ($4 per cycle) so that was $8 get warm wet clothes back. Womens toilets hadn't been cleaned in 4 days which was evident from the cleaning schedule on the door not being done. Toilet and shower doors not being lockable. During our stay we lost power a total of 8 times and when reporting the outage was told that the safety switch keeps getting flicked and they don't know what it is. The camp kitchens are also not maintained to any degree although we were lucky and had a lot of courteous campers in the park during our stay who all cleaned it well after use. Whoever is running this park needs to go and visit some of the other parks in the area and take note of how things should be. Management just seems to be happy to take your money and give you a slack apology which doesn't really justify the huge price that they will sting you. Oh and the recreations room for the kids is 90% out of order. The sand flies here are out of control but there's nothing the park can do about that. OVERALL the park is in really poor shape with a long long list of things that need to be addressed from the amenities through to management. You would think with the Covid closures that this place would have made sure everything was up to scratch especially being a large chain!…
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Date of stay: January 2021Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Discovery Parks Marketing, Owner at Discovery Parks - Airlie Beach
Responded 3 Jan 2021
Hi Joel, thanks for staying with us at Discovery Parks - Airlie Beach. Unfortunately we are aware of many of the troubles you have mentioned and are working to fix them as soon as we're able. Unfortunately as it is peak season, a lot of these tasks have been put on hold. Please know we are looking to make many improvements and spring life back into our beautiful park. We appreciate you taking the time to provide your feedback and please know it has been passed on to management. Kind Regards, the Discovery Parks team.
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Would never come here again. Toilets and showers that don't lock. Days without bathrooms signed off as being cleaned and when it was cleaner was only in there for 15 minutes to clean a whole ladies block. 3 days without water. 3 power outages in 2 days. Powered sites not visually marked out so people know where to park their vans then after asking for help just being told ohhh they must have worn off. Unhelpful staff driving past a man bogged and didn't even offer assistance. Just utter lack in care for their patrons.
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Date of stay: January 2021Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Discovery Parks Marketing, Owner at Discovery Parks - Airlie Beach
Responded 5 Jan 2021
Hi alannahw2021, thank you for staying with us at Discovery Parks - Airlie Beach. We're really sorry to read of the troubles during your stay, but please know they're being looked at as soon as we're able. Unfortunately due to Christmas holidays we've had to wait a little longer for a locksmith to be available to fix the doors as you've mentioned. Please know the ablution blocks were very much being cleaned, and the 15 minute cleans were only for touch points as required by COVID-19 restrictions - otherwise we are doing regular cleans three times a day. Unfortunately they weren't signed off as our new cleaner had forgotten to even though the work had been completed. We have spoken with this person and provided further assistance as needed. We weren't made aware of anyone not having water. If there are any issue with this in future, please tell a staff member as soon as possible, we of course would not want anyone to be without it! We appreciate you taking the time to provide your feedback. Kind Regards, the Discovery Parks team.
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We have just checked out today and while our stay was enjoyable and the cabin was large and clean there were a couple of issues that we raised with the staff. Firstly we had no hot water for the duration of the stay and a burst pipe under the cabin. While the pipe was fixed the hot water was never restored as the gas bottles were empty and were not replaced . Secondly at some stage during the night the tap in the bathroom would not turn off and was continuously running we had to turn to the water off during the night. I understand the park was busy and maintenance takes time but for what you pay per night for a cabin we shouldn’t have had to use the amenities block. We mentioned this while checking out and didn’t really get a response from the staff member we told.
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Date of stay: December 2020Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Discovery Parks Marketing, Owner at Discovery Parks - Airlie Beach
Responded 18 Jan 2021
Hi Shannycragg, apologies for the delay in responding to your feedback. Please know we have followed your review up with our manager and understand he has reached out to you to offer a partial refund. We apologise that there were problems to begin with and hope to welcome you back again when things are a little less busy in our park. Thank you for taking the time to pass on your comments. Kind Regards, the Discovery Parks team.
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Booked in July 2020 for our December stay at Discovery Parks , as we have a large set up I always call to discuss a site that will accommodate our needs. At time of booking i chose a spot from the map that looked large enough and then called to discuss as we have a 7 metre long tent, Gazebo, 7 metre boat and a duel cab ute. Many other parks have been able to put us on a site and have always been happy. 93 is on what looks to be a large corner site and powered, Admin advised that 93 is not a site that is able to be booked however we could have 92 and use part of 93 for the boat. We were thankful for the offer and booked our accommodation. Upon arrival we pulled up to a slab site which we clearly told them we has a tent and the smallest site we have ever seen, as for 93 there was no way our boat could parked there as it was a hill and not wide enough, there was also a coffee van on the slab of 93. I approached Management twice, first to complain about the site to be told they are fully booked and can’t move us and the second to advise the boat will no go on the small section they said we could use, Management pointed to the back side entry of park that is not secure and said “ Park your boat over there". I told them this is not acceptable as there is no security or gates protecting that area and the fact is that we had been assured our set up would fit on the site. Again we were told sorry we are fully booked. As this was our first visit to Airlie we didn’t want it ruining our holiday so we made it work but was not an enjoyable experience. The park is so run down the pool is disgusting pavers from the edge broken, the slide barely holding together the water so cloudy. Very disappointed we would not reccomend this park to anyone. We have booked too go back to Airlie Beach staying at another park.…
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Date of stay: December 2020Trip type: Travelled with family
Helpful
Response from Discovery Parks Marketing, Owner at Discovery Parks - Airlie Beach
Responded 5 Jan 2021
Hi AlarnaT, thanks for staying with us at Discovery Parks - Airlie Beach. We are really sorry about the confusion when booking your site. We can completely understand your frustrations and have passed your comments on to management. Please know we're aware of the troubles with some of our facilities and are working as quickly as possible to have them fixed. We appreciate you taking the time to provide your feedback. Kind Regards, the Discovery Parks team.
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PRICE RANGE
US$36 - US$114 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
airlie cove hotel
LOCATION
AustraliaQueenslandAirlie Beach
NUMBER OF ROOMS
61
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Claim Your Listing Frequently Asked Questions about Discovery Parks - Airlie Beach
Which popular attractions are close to Discovery Parks - Airlie Beach?
Nearby attractions include Heart Reef (1.9 km), Airlie Beach Lagoon (2.8 km), and Bicentennial Walkway (2.8 km).
What are some of the property amenities at Discovery Parks - Airlie Beach?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at Discovery Parks - Airlie Beach?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Discovery Parks - Airlie Beach?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Discovery Parks - Airlie Beach?
Yes, free parking is available to guests.
What are some restaurants close to Discovery Parks - Airlie Beach?
Conveniently located restaurants include Cafe One 3, Cool LaLa Modern Chinese & Asian Cuisine and Bubble Tea, and Anchor Bar.
Are there opportunities to exercise at Discovery Parks - Airlie Beach?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Discovery Parks - Airlie Beach?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Discovery Parks - Airlie Beach?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Is Discovery Parks - Airlie Beach accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.