We had dinner in Australia Day 2021 Drinks are ordered at the bar and were good, but the food definitely lets the place down. It’s over priced pub food - I ordered a fettuccini carbonara and although it was a very healthy serving the bacon was just clumps of uncooked fat and frankly way too much of it. I literally separated it from the pasta and left half or the entire dish uneaten. The seafood pasta was bland. The pizza was good. We go to Airlie every 6-8 weeks but we won’t be going back for a meal here.
We were out with a large group (24ppl) friends for a dinner at the restaurant tonight. Every couple spending over $100per couple alone on food. I would have been the 6th order at 7:23pm ordering the $48 eye fillet cooked medium for myself with pork belly bites entree $20 & a garlic bread to share . At 8:20pm myself and a few other at the table asked the waitress if there was going to be much more wait on our food only to be told 'it will be out when its ready'. At 8:30 i approached the manager Greg about my meal, he politely replied ill check with kitchen. 10mins later other meals started arriving and my steak arrived last, warm, over cooked and dry. I cut it open knowing it was going to be over cooked, i waved down Greg again tk let him know , Immediately he offered to replace it, which i asked about time taken to replace it, i was starving at this point,'dont worry ill get it put on straight away. 25mins later i approached him again. 6mins away he said. So i asked for my money back and said It takes 6-8mins to cook a eye fillet too medium no 26mins. Knowing it had not been started. Sorry mate we dont give refunds, i can only offer a 'FOOD ONLY' voucher. Really 2hours later no meal no refund, no offer of a complimentary drink?? Everyone else at our table had finished eating. As NO ONE was a local i asked for my money back again 'Greg responded with "its not our policy to refund,if you have a complaint take it up with the owner"... who says that. Never im my life have i had or heard of a manager of such a big restaurant reply like that . Greg's attitude and complete lack of giving a f..k about the business his enployed to run poudly was extremely disappointing on so many levels. As the owner of the business i would be fuming and to put simply i would let him go. Although i stayed calm at the time GREG did rub every single other person at the table up in a very bad way with his attitude and responses because Everyone within our group 'besides myself being a construction small business owner' are either managers or business owners within the hospitality / food and beverage industry in Queensland and to my surpise have alot of connections and will be intouch with the owner tomorrow.…
I stayed here recently and the rooms are fairly good and I upgraded to a beach view, knowing I had some time to kill and would enjoy the view. The room is spacious and renovated, however the shower is a terrible design where no matter how careful you are, the floor will get very wet.... That aside my time was interupted with someone (staff as it turned out) scratching around on the floor above, and dropping nuts/bolts/screws, on a pretty regular basis.......then they sarted drilling at 745am!!!!!!!! It wasnt me, as when I eventually departed at 830, as I could no linger stand it, there was somone in the lift well making a phone call....to get away from the noise! I did ask about a late checkout (prior to the drilling) and they offered me 10:30am (up from 10am) and to 11am would cost $50, noon $100......needless ot say I did not take them up on the kind offer. Oh, and by the way, one of thise annoying places that has soap/shampoo in a pump bottle on the wall.....dont forget the palmolive!…
Had dinner here, on our first night in Airlie beach and we found ourselves comparing all our other meals against our meal here. I had the steak and it was absolutely great. Drinks were a little pricey but the general ambiance of the place was nice and relaxing... Will definitely return next time we are up there. Oh and the service was good too..
We've come back to Airlie Beach and back to The Airlie Beach Hotel to grab a much deserved Mojito. They were the best and reasonably priced. We stood in the queue to order. When. A local came up to the bar. Jumped the queue and was served. I asked if that was an "express" lane to be told he had been there before me and those behind me. He hadn't been. So. After waiting patiently I ordered a Mojito to be told I had to go to a different bar as this bar only did standard drinks. So. Having waited for some minutes I now had go to another bar. Very friendly male served me and I received my House Shiraz and a Mojito. $32. Omg. Really. Well the wine was nice. The Mojito also nice. But! Am I dreaming. Do I live in a make believe world where customer service is paramount and reasonably priced drinks prevail. I hope I don't. The Mojito wasn't even picture worthy. Though I take one. Was it worth the money?????…
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