We love our stay, it’s a perfect place to relax at this present time. The view are breathtaking and the facilities are just right. The pool was perfect to swim and look at the ocean. This was the perfect getaway for us and we will be back....
We stayed at Sea Star for 4 nights. All my family loved this apartment for our stay. The kitchen is updated and functional, the room is quite big, the view from balcony is absolutely stunning. There is no words can describe this beautiful ocean view. This is our second time been to Airlie Beach. Last time, we flew up here, yes that’s right, we walked up and down hill to go to Supermarket. This time I learned my lesson, we drove up and it’s a lot easier to get to so many places.
The views from your balcony are beautiful but with out a car it is hard work walking back each day from town (so note to self, hire a car if staying here again) Pool was great, loved the rooftop spa, relief managers were helpful and lovely. Apartments are spacious, with everything you need. Great for families
We had main area aircon broken down which was servicing living, Dining and kitchen area of the apartment. Fan had no effect without AC due to tropical weather which we are not used to. Infect one day before the check out we wanted to just stay in the apartment and relax but due aircon nor working in the central area it was not possible to stay inside and we had to go out instead. Infect at one point we were even looking at our options to either leave the property early and go to some other Hotel/Motel/Apartment or shorten our trip and return back home. Apartment Manager just kept telling us that he couldn't do anything as he is waiting on tradies to come and fix. Aircon did not get fixed before we left and at the checkout when I demanded some sort of compensation, replay was that we were not planning to give any compensation but we will look in to it. After 4 days of chasing property and Booking.com, Property never replied to any messages or phone calls and Booking.com somehow got in touch with them and got a reply from property that they will not provide any compensation. During the entire episode No one from the Sea Star Apartment ever apologised. All in all it was 4 days of wasted holidays which we have been looking for to be on for a long time due to COVID hit year.…
Apartment managers very helpful. Able to leave vehicle at apartments in secured parking whilst staying on Hamilton Island for 4 nights. Stayed at apartment 8 large 3 bedroom self contained, secure garage parking with good views across bay and both marinas. Managers experienced on the water and able to suggest which sailing cruise to use plus why they would prefer that specific company.
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