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Blue Mountains Heritage Motel

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129 Reviews from our TripAdvisor Community

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There are newer reviews for Blue Mountains Heritage Motel
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Showing 126: English reviews
Sydney, Australia
Reviewed 8 May 2016

I made a booking with booking.com for one night in April, There was a FREE Cancellation period as part of the conditions. Even though the cancellation period was a few days prior to the arrival date my credit card was charged weeks in advance when I made the booking some. When our arrangements changed I cancelled the booking well within...

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Helpful?
1Thank Steven R
charles80, Public Relations Manager at Blue Mountains Heritage Motel, responded to this review

Hello Steven. I would like to apologise if their has been some confusion . Regarding your Booking with Booking.Com .. To Help you better understand the Process of Booking.Com and to let other potential guest understand the events that transpired to your review . I will touch on your Valid complaints individually if you don't mind. When you originally made...

Reviewed 12 April 2016

Very clean establishment. Generous room for family. Walking distance to main street with restaurants and shops. Friendly and helpful staff. Great full buffet breakfast with a lovely hostess.Comfortable beds and very clean.

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Helpful?
Thank cherierob
charles80, Guest Relations Manager at Blue Mountains Heritage Motel, responded to this review

Hello . Thanks kindly for your response and we hope that you will stay with us again on your return trip and as always we will do our best to ensure you have another great experience whilst in the Blue Mountains....Brett

Sydney, Australia
Reviewed 3 April 2016 via mobile

Room was clean, a nice size, quiet and comfortable. Welcoming and Helpful Staff. The breakfast was beyond what I expected. A range of juices, cereals, bread, spreads and a hot buffet. If you are staying at the Blue Mountains Heritage Motel you would be crazy not to get your breakfast included in your stay. With the motel located in between...

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Helpful?
Thank miz_emma11
charles80, Guest Relations Manager at Blue Mountains Heritage Motel, responded to this review

Hi . The experience whilst staying with us is what we hope to achieve , So its extremely pleasing to see we are heading in the right direction , It would be great to catch up with you on your next visit to the Blue Mountains as we have some great new packages that may make your stay even more...

Reviewed 26 March 2016 via mobile

Arrived early on the 18th room wasn't ready ..not a problem Honey on reception was warm and friendly and was happy to take our bag off us so we could go for a stroll around ...we came back later on checked in to find a complimentary bottle of wine (bonus)..Night manager was a top bloke really chatty and friendly ....

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Helpful?
Thank David H
charles80, Guest Relations Manager at Blue Mountains Heritage Motel, responded to this review

Thanks Kindly for your nice words. We do apologise that were not initially able to get you checked in on arrival , Occasionally Staffing issues do hinder the check in times. However you Enjoyed your experience with us as a whole, witch is what we would like to achieve with all of our guests. So thanks Kindly for you positive...

Reviewed 15 March 2016

Nice clean rooms. Comfortable beds and modern flat screen TV's. Room had kitchen facilities with a microwave and fridge.Air conditioner could do with an upgrade as it was loud even on low fan. Ample car parking on site. Shops just across the road. Very quiet rooms without traffic noise at all.

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Helpful?
Thank Paul B
charles80, Guest Relations Manager at Blue Mountains Heritage Motel, responded to this review

Hello there .. Thanks ever so much for bringing to our attention the air conditioner issue . We will have this issue sorted immediately . With out the constructive feedback from guest like yourself we would never be able to ensure that we are providing a complete enjoyable experience . .. We are happy that over all you have enjoyed...

Reviewed 6 March 2016 via mobile

My husband and I spent the weekend here and where made to feel very welcome. .free bottle of wine and our room was upgraded free of charge for our anniversary room was very clean spa was great and the breakfast was very good with great staff

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Helpful?
Thank Jenni S
charles80, Guest Relations Manager at Blue Mountains Heritage Motel, responded to this review

Excellent . We are happy that our surprise for you was appreciated , Our aim is to ensure that our guests, Have a complete enjoyable time both with us and whilst in the Blue Mountains .. Thanks for staying with us and we hope that you will again come and visit us in the future

Brisbane, Australia
Reviewed 3 March 2016 via mobile

We stayed back over Christmas time and the check in was easy and helpful. Staff were very friendly. Room was very clean and little kitchen was perfect. Close to everything and staff were very helpful in recommending places of interest. Would definitely recommend this place

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Helpful?
Thank kezlez
charles80, Guest Relations Manager at Blue Mountains Heritage Motel, responded to this review

Hello There .. Christmas is a magical time of the year, and the Mountains are at their peak , You have enjoyed your time with us and you have let other future guests know of this . Thank you for taking time out to do this .. We hope that you will return and once again have an enjoyable experience...

Reviewed 19 February 2016 via mobile

The welcome is genuinely friendly and helpful. Free Wi-Fi and even free telephone via the internet. Wake up you other hotels! Our room was large and comfortable but the bathroom was small and the air conditioning was a bit noisy but what the hell, we enjoyed our stay.

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Helpful?
Thank Roger W
Sydney, Australia
Reviewed 9 February 2016 via mobile

Threw in an overnight bag on a whim in case we felt like staying up in the mountains after a bushwalk to ruined castle. Spotted the Blue Mountains Heritage when we had lunch at The Yellow Deli (repeat visit) so called in after the walk to see if they had availability. Very friendly Brett offered us a room on a...

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Helpful?
1Thank Mojoey
charles80, Guest Relations Manager at Blue Mountains Heritage Motel, responded to this review

Thanks . Its nice to know that on this occasion our aim of providing a complete enjoyable experience whilst staying with us and enjoying your time in the blue mountains has met your expectation's . Being Part Of the Equeva Group in the Blue Mountains we are happy to see that our main aim is being achieved . Thanks Kindly...

Reviewed 27 January 2016 via mobile

Perfect location close to everything! We walked everywhere. Breakfasts was really nice. The staffs are friendly and very welcoming. About 7mins drive to the famous 3 sisters. Would definitely stay there again!!! Thank you for everything

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Helpful?
1Thank Vanessa N
charles80, Guest Relations Manager at Blue Mountains Heritage Motel, responded to this review

Hello . Your time and effort in taking time to post this review are appreciated . It pleasing to see that on this occasion we have achieved our aim , To assist our guest in have a complete enjoyable experience whilst in the Blue Mountains . We are contantly trying to putt packages together for our guests . So check...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The Blue Mountains Heritage Motel is rich with historic culture, friendly customer service and an unbeatable location in the heart of the Blue Mountains. The motel is situated in close proximity to top quality restaurants, quaint cafes and eclectic boutiques and shops, yet it is well away from highway and railway noise. The property is just a short stroll from Katoomba Railway Station and only a 10 minute walk to Echo Point, The Three Sisters, Scenic World and The Edge Cinema; allowing you to experience all that the Blue Mountains has to offer. ... more   less 

Additional Information about Blue Mountains Heritage Motel

Address: 218 - 224 Katoomba Street, Katoomba, New South Wales 2780, Australia (Formerly St. Elmo Heritage B & B)
Region: Australia > New South Wales > Blue Mountains > Katoomba
Price Range: RM343 - RM628 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Blue Mountains Heritage Motel 3.5*
Number of rooms: 34
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Also Known As:
Blue Mountains Heritage Motel Katoomba, Australia
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Questions & Answers

Here's what travellers have asked, with answers from Blue Mountains Heritage Motel staff and other travellers.
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Questions? Get answers from Blue Mountains Heritage Motel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For larger family's get the larger family room.”
 of 5 bubbles alexmF6114DA, 3 Oct 2016 | Read review
“Corner king spa suite is large, quiet and lots of light with a little kitchenette”
 of 5 bubbles 855maip, 8 Aug 2016 | Read review
“I think the King room with spa maybe nice”
 of 5 bubbles Sleesj, 25 Jul 2016 | Read review
“Room C is the king spa suite.”
 of 5 bubbles HannahE9992, 5 Jul 2016 | Read review
“Its clean, comfy and has everything you could need in your room. The family rooms are spacious with beds for all the family.”
 of 5 bubbles spratj21, 31 May 2016 | Read review
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