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The Excellsior

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61 Reviews from our TripAdvisor Community

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Showing 61: English reviews
Auckland Region, New Zealand
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 26 September 2016

Our apartment was well equipped lovely view over the river and really close to the beach, cafes, transport, and seafood markets. The owners were friendly and helpful with information re transport, trips etc.

Helpful?
Thank Colleen G
Brisbane, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 July 2016

Contacted customer service regarding issues. Advised it will be attended to. This was not attended to. Air conditioner makes a big noise and does not work. The dishwasher does not work. The utensils are old dirty and stained. Leaking taps. The manager was suppose to help with checking in, and this was not offered. Had a 2 month old baby... More 

Helpful?
1 Thank sirputh2016
Excellsior, General Manager at The Excellsior, responded to this review

This review is for Sailfish Cove building, NOT for Excellsior Building. Thank you for your feedback Sirputh. We will work on providing better service and improving the apartment. More 

Brisbane, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 July 2016

A lovely serene/restful break with uninterrupted views of the river. Every apartment had river views which were just beautiful. We were within walking distance of Mooloolaba beach and shops. The staff were very friendly and helpful and the apartment was very clean. We didn't have to draw the curtains at night in the bedroom as we were completely private. It... More 

Helpful?
Thank Ivan L
Excellsior, General Manager at The Excellsior, responded to this review

Thank you for your feedback Tranquillity. We are happy to hear you enjoyed your stay with us at Excellsior. We look forward to welcoming you in future again. More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 January 2016 via mobile

We enjoyed our stay here. It was a last minute booking and we were pleasantly surprised. The unit was close to everything, was clean with all the equipment needed for a comfy holiday. We had unit 13, 2nd floor 1 bed.

Helpful?
2 Thank mazgoldie
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 October 2015

The Excellsior was very close to shops, (including subway, mcdonalds, noodlebox, and dominos pizza , just to name a few.) Also close to convenience stores. A short stroll takes you to under water world, and a short half hour drive to Australia Zoo. Great family spot just across from the water. Perfect location. The proprietors were so friendly.

Helpful?
1 Thank LIVID O
Brisbane, Queensland, Australia
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 25 July 2015 via mobile

I stayed here with my family & like every hotel had its pros & cons. Pros: quick & easy payment & sign in, walking distance to the beach & shops, friendly staff. Spacious rooms. Cons: although were on the river view theres trees in the way so we just see trees & the road, the room was not cleaned very... More 

Helpful?
Thank Angelina M
Brisbane, Australia
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 June 2015 via mobile

We stayed at Excellsior Apartments for 4 nights over the queens birthday long weekend . It was central to everything and the views of the river amazing . It was a home away from home . The kitchen had. Everything we needed and the place was spotless. It was an easy check in with the gentleman at reception being very... More 

Helpful?
1 Thank 1shazz1
Brisbane, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 November 2014

The location is great. A short walk away from the main strip on a quiet cul-de-sac next to the river. That is where it ends the room was outdated and had a very unpleasant smell of urine. Freezer on the fridge was totally frosted over. Furniture was old and sagging. With an update it would be a good stay but... More 

Helpful?
4 Thank bwsouthbank
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 August 2014

The apartments are close to all amenities but sadly they are not cleaned properly and the management need to improve this because I would rate this as a 2* hotel at present and I would not want to stay there in the future.

Helpful?
3 Thank Mrskaketon
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 August 2014

I spent two nights in this hotel and found it to be filthy dirty with mould in some places, the worst hotel that I have stayed in Australia I won't be returning here and won't reccomend anyone of my friends to its a disgusting place.

Helpful?
6 Thank Daisy P

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Amenities

Highlights
  • Pool
  • Free Parking
Things to do
  • Pool
Room types
  • Kitchenette
In your room
  • Refrigerator in room
Services
  • Self-Serve Laundry
  • Free Parking

Additional Information about The Excellsior

Address: 104 River Esp, Mooloolaba, Queensland 4557, Australia
Region: Australia > Queensland > Sunshine Coast > Mooloolaba
Price Range: RM378 - RM662 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Excellsior 4*
Number of rooms: 25
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Also Known As:
The Excellsior Mooloolaba, Sunshine Coast, Australia
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Questions & Answers

Questions? Get answers from The Excellsior staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Photos are deceiving”
 of 5 bubbles sirputh2016, 30 Jul 2016 | Read review
“They were all very good with views”
 of 5 bubbles 749ivanl, 23 Jul 2016 | Read review
“Better view with a higher floor”
 of 5 bubbles livido2015, 6 Oct 2015 | Read review
“I have only ever stayed on the 2nd or 3rd floor, great views from all.”
 of 5 bubbles Shirl071, 26 Feb 2014 | Read review
“Every room has water views, some apartments have been refurbished so try to get into one of these, you will not be disappointed.”
 of 5 bubbles kellybruce1, 30 Nov 2013 | Read review
5 of 5
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