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Quality Inn & Suites Knox

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Quality Inn & Suites Knox
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106 Reviews from our TripAdvisor Community

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Showing 105: English reviews
Reviewed 1 week ago via mobile

Arrived to find my booking that I made thru Agoda was not in the system. The receptionist had no idea and didn't know how to enter it into the system. Lucky that I work for a hotel chain who has the same software and I could do it myself. This made the check in business very unpleasant and long it...

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Helpful?
Thank Jadams97
Naveen W, Manager at Quality Inn & Suites Knox, responded to this review

Dear Jadams97, Thank you for taking the time to give us a feedback on your recent stay at our hotel. On behalf of our entire team, I would like to apologize for the inconvenience with your reservation and the presentation of your room on arrival as noted. Your satisfaction is important to us and we will be using the feedback...

Reviewed 2 weeks ago via mobile

i stayed here recently for a nearby wedding. What an absolute poor place. reception are extremely un organised. the room when we first walked in smelt like curry and it continued to smell like this for the next 24 hours despite the door being open. the room was dirty, bathroom mouldy, windows broken and air con not working. i will...

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Helpful?
Thank Darcy P
Naveen W, Manager at Quality Inn & Suites Knox, responded to this review

Dear Darcy P, Thank you for taking the time to write us a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Please rest assured I will follow up on the outlined areas as well as brief our property owners regarding your concerns immediately.Please...

Morwell, Australia
Reviewed 2 weeks ago

We work in the motel industry, and during our days off we were looking around for a hotel when we came across this great place. The management here are very friendly and helpful. Usually, when a hotel has a restaurant attached to it, it is like a second thought and not very palatable, but the Q restaurant here is First...

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Helpful?
Thank Morwell_Motel
Naveen W, Manager at Quality Inn & Suites Knox, responded to this review

Dear Morwell_Motel, Thank you for taking time to write us such positive feedback! which makes our day! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services in Q restaurant we provide and we are so glad you enjoyed your stay. We...

Perth, Australia
Reviewed 3 weeks ago

This Hotel, suited us as they had a Restaurant on sight. This made it easier to gather our group of friends for dinner. Staff were friendly and efficient and very helpful. We stayed in an executive Studio. It was fully self contained and very roomy, but a bit dark and old. What I especially liked about it was the roomy...

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Helpful?
Thank Carmen M
Naveen W, Manager at Quality Inn & Suites Knox, responded to this review

Dear Carmen M, Thank you for your feedback. We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to...

Reviewed 25 October 2016 via mobile

Stayed here over the weekend as i was down visiting family. Stayed in a studio room which was adjacent to the car park with easy access to the room which was clean and tidy however could do with a coat of paint to spruce up. Loving the fact that the restaurant was open on Friday and Saturday as i stayed...

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Helpful?
Thank Cameron M
Melbourne
Reviewed 17 October 2016

After reading some of the previous reviews I was wondering what I would find but was pleasantly surprised. It is not a four star hotel, it is tired and really needs a good update but it is clean and staff efficent. I had a one bedroom apartment which was spacious and allowed me spread out. Sleep quality was fine, not...

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Helpful?
Thank Vic_Traveller_8
Naveen W, Manager at Quality Inn & Suites Knox, responded to this review

Dear Vic_Traveller, Thank you for taking the time to write us a review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an...

Reviewed 4 October 2016 via mobile

Stayed 4 nights in suite 29 overlooking car park area Got a little loud and busy towards end of night with people saying their good nights Room was very comfortable little kitchen area and great shower Very comfortable lounges and bed was very comfortable On arrival check in was easy and very helpful staff Had buffet breakfast 2 mornings while...

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Helpful?
Thank Angela B
Naveen W, Manager at Quality Inn & Suites Knox, responded to this review

, Dear Angela B, Thank you for your feedback regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. It is always a pleasure to receive positive feedback.! More importantly, I have shared your comments with my staff, and they join me in thanking you for your kind...

Sanctuary Point, Australia
Reviewed 25 September 2016

Booked this inn via Bookings.com and got a 10% discount for a spa suite (well under $120). A nice accommodation option when you have to attend to matters around the Wantirna/Ringwood region with an on-site restaurant and spacious grounds. We were upgraded to a larger unit which had the biggest bathroom I’d ever seen in a motel. Kitchenette was handy...

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Helpful?
Thank Yeremazing
Naveen W, Manager at Quality Inn & Suites Knox, responded to this review

Dear Yeremazing, Thank you very much for your feedback. It's pleasure to have you stayed with us and we are glad to hear that you find your stay was economical and convenient. Thank you also for mentioning about the upgrade we offered you with we are pleased that you have enjoyed it. We look forward to have you accommodated again...

Adelaide, Australia
Reviewed 18 September 2016

A well appointed venue that has modern facilities and very clean and comfortable. Whilst on a main road, the area is a quite and enjoyable location. Breakfast whilst well provided, needed a little more attention to ensure hot beverages were available.

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Helpful?
Thank Watto63
Naveen W, Manager at Quality Inn & Suites Knox, responded to this review

Dear Watto63, Thank you for your feedback. It our pleasure to hear that you had an enjoyable stay with us. We appreciate your comments regarding breakfast service and I have advised your feedback to relevant areas accordingly. Thanks again and we look forward to seeing you again sometime soon. Warm regards,

Melbourne, Australia
Reviewed 11 September 2016 via mobile

We spent the night here in late 2014, and found this hotel to be well-run, clean, with friendly helpful staff. Fast-forward to 2016, we stayed again, whilst attending a function nearby. With an obvious change of management, the standard of accommodation has plummeted. Poorly maintained room, dirty carpets, ratty furnishings, a moldy shower stall (verging on disgusting), windows that haven't...

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Helpful?
Thank Dale A
Naveen W, Manager at Quality Inn & Suites Knox, responded to this review

Dear Dale A, Thank you very much for your feedback. I am very disappointed to hear that we were not been able to meet the standards as expected for your stay with us. Thank you and please rest assured that I will be investigate the issues were out lined and action as necessary as first priority. Once again , I...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Multilingual Staff
  • Breakfast Available
  • Shuttle Bus Service
  • Dry Cleaning
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Quality Inn & Suites Knox

Address: 137 Mountain Hwy, Wantirna, Victoria 3152, Australia
Region: Australia > Victoria > Greater Melbourne > Wantirna
Price Range: RM339 - RM505 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quality Inn & Suites Knox 4*
Number of rooms: 52
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Questions & Answers

Questions? Get answers from Quality Inn & Suites Knox staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Spa rooms, with a balcony”
 of 5 bubbles Morwell_Motel, 19 Nov 2016 | Read review
“Away from the road, a suite is a better option if you want a bit of room.”
 of 5 bubbles Vic_Traveller_8, 16 Oct 2016 | Read review
“Room 48 is very large with a HUGE bathroom.”
 of 5 bubbles Yeremazing, 24 Sep 2016 | Read review
“The rooms set back are quieter”
 of 5 bubbles Watto63, 18 Sep 2016 | Read review
“Maybe try a different location”
 of 5 bubbles julesth2016, 21 Jun 2016 | Read review
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