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HSM Reina del Mar

11/06/2017 12/06/2017
1 room 2 adults 0 children
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360 Reviews from our TripAdvisor Community

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Showing 136: English reviews
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Blackburn, United Kingdom
Reviewed 2 weeks ago via mobile

Ok, stayed here for 3 nights as we are visiting different parts of Majorca. First off this is not a 5* hotel so don't expect plush gardens, fine dining and so on....that said.... The hotel was good, the staff were very friendly and the rooms clean, yes they were a bit small and dated but who stays in there room...

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Helpful?
1Thank Paul B
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear Paul, We would like to thank you for having chosen HSM Reina del Mar and for the precious time you dedicated in sharing your feedback about your stay with us. We apologize for all the inconveniences concerning to the parking during your stay. We will be very pleased to welcome you back again in HSM Reina del Mar. Best...

Reviewed 3 weeks ago via mobile

No acustic insulation between one room and.another. very very rude and noisy customers, from our room we could hear every noise from other rooms, even when they were in the toilete. We claimed in the reception about those customers but nothing apparently has changed. We were forced to wake up at 6 a.m. during the werkend because other customers woke...

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Helpful?
2Thank Jennifer G
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear Jennifer, Thank you very much for sharing your experience with Tripadvisor Community. Feedback from our guests is a very important tool for us as it enables us to pinpoint our weak areas and to improve accordingly. We apologize about the noise induced by other guests, and for not meeting your expectations about the room during your stay. We are...

Newcastle upon Tyne, England
Reviewed 30 December 2016

Stayed here in august of 2016 for 5 nights, The staff were very welcoming but on arrival to the hotel you could see how run down it was. Rooms are very basic. The shower didn't actual have a stand so you had to hold it up and the shower curtain was half hanging off the wall. There was loose wires...

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3Thank laureyleigh
Reviewed 29 December 2016

At the beginning we had some difficulties finding the hotel. If you wish to rent a car, rent a small car because it is also very difficult to find places to park the car. There is no A/C on the bedrooms. All in all I enjoyed the stay, the bar it is not that expensive and the food was good....

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1Thank Filipa F
Reviewed 18 October 2016

large and clean rooms, pretty good food, the pool is ok, services were fine, wifi, close to some main points of attraction, went as couple, stayed one week. overall good for the money we have payed, and we were satified.

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Helpful?
Thank Oana H
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear Oana H, Let me express our gratitude for your nice comments related to our service and facilities. Moreover, thank you for highlighting the professionalism and kindness of our staff, be ensured that I will share with her and the entire team your nice words. It is a pleasure to know that you enjoyed your experience and you appreciated our...

Rotherham
Reviewed 17 October 2016

After reading a few reviews I was a bit worried about staying at this hotel. I shouldn't have worried. The hotel is clean, spacious and the staff are very helpful. The food is typically 'spanish hotel' food - nothing to get excited about but you can always find something to eat. The rooms are clean and look freshly painted. The...

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Helpful?
1Thank Fatmags
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear Fatmags, First of all, I would like to thank you for having chosen HSM Reina del Mar for your stay in Mallorca, as well as for taking the time to share your comments on Tripadvisor. We are delighted that you enjoyed the cleanliness so much, and that you felt so well attended by our staff, we certainly will keep...

Bucharest, Romania
Reviewed 14 October 2016

This hotel has a good location, 3-4 min from the beach. The rooms are ok, the furniture is a bit old, but it was clean. The cleaning ladys came every day. The towels were changed every day. Everything was clean. But they don't have hair dryer. This is a minus because beeing at the beach all day you need a...

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Helpful?
Thank ioana_matei
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear ioana_matei, On behalf of the entire team, I would like to thank you for taking the time to share on Tripadvisor your experience at HSM Reina del Mar. We hope your journey back was a safe and pleasant one and you will return to our hotel again in the future. All the best from Mallorca, HSM Customer Service

Reviewed 11 October 2016 via mobile

We came here for holiday with my husband to celebrate anniversary. I liked photos on internet was scared that will look different how usually happens but was exactly same. Clean room every day coming clean it and changes towel in reception very nice staff and helpful. We had breakfast and diner included. Food was very nice to many choices and...

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Helpful?
1Thank Petra L
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear Petra L, We feel very proud to have offered you an unforgettable stay in our hotel. Our main goal is your happiness and satisfaction during your holidays. We are very happy to know that you felt absolutely satisfied with the gastronomy that our kitchen staff prepared during your time with us and we are sure that compliments like yours...

Chipping Ongar, United Kingdom
Reviewed 9 October 2016

I stayed here with a friend I was concerned by some of the reviews but can honestly say this was a friendly,good standard, value for money, great location (apart from being up a hill) hotel. The food was varied and we always found something on offer to eat. The poolside bar was open all day and the service was very...

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Helpful?
Thank lindadennis
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear lindadennis, We are impressed about your fantastic review, we feel very proud to know that you have enjoyed your holidays in our hotel. Your satisfaction is our happiness. Let me express our gratitude for your nice comments related to our service and facilities. Moreover, thank you for highlighting the professionalism and kindness of our staff, be ensured that I...

Reviewed 9 October 2016

First the positives; Clean room, good position for beach, good bar (nobody seems to use it !), pool well cared for. Negative points; the food was dreadful. The breakfasts and diner should be something to look forward to, they are a let down. The reception should be the focal point of a hotel. There are two daytime receptionists. One good...

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Helpful?
1Thank jockfromessex
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear jockfromessex, We want firstly to say thank you for making HSM Reina del Mar your destination hotel for your recent holiday to Majorca and also for sharing your holiday experience with us and the Tripadvisor community. We are delighted that you enjoyed the cleanliness so much, and that you felt so well attended by our staff, we certainly will...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Breakfast included
  • Multilingual Staff
Official Description (provided by the hotel)
IN GENERAL: The 3* hotel HSM Reina del Mar offers good quality facilities and service, as well as a lively and cheerful atmosphere. In the summer, it is popular among young people, who choose this hotel for its good price - quality relation, for being situated close to leisure area and attractive nightlife, and also for its proximity to the beach (300 m). The hotel opens from February to November. LOCATION: The hotel HSM Reina del Mar is situated in El Arenal, one of the most popular and visited resorts in Majorca. El Arenal, altogether with Playa de Palma, extends between the municipalities of Palma de Mallorca and Llucmajor and it is 4,5 km long. Its most important features are: its proximity to Palma de Mallorca (16 km) and the airport (9 km); being one of the longest and beautiful beaches in Majorca, its long sea promenade with countless bars, restaurants and shops, is ideal to go by tourist train, by bike or simply walking. The famous area of "Bierstrasse" with its vibrant nightlife is only 1,5 km away from the hotel. Impressive marine park "Palma Aquarium", one of the biggest in Europe, is situated 4 km away from the hotel. The water park "Aquacity" is situated 700 m away. The golf course Golf Son Antem is 7 km away. At its east end there is sports port Club Nautico de S'Arenal (Llucmajor). It is worth mentioning that there is an efficient public bus service to Palma de Mallorca and El Arenal, the bus stop is only 200 m away from the hotel. ROOMS: The hotel offers comfortable double and single rooms decorated with bright and lively colours. All of the rooms include a bathroom, telephone, WIFI (extra charge), satellite TV and balcony. GASTRONOMY: The hotel offers half board or full board meal packages. The air conditioned restaurant offers in buffet style a big selection of hot and cold dishes, a variety of dessert and fruit. Drinks in half board and full board are not included in the price (lunch and dinner). FACILITIES: There is a terrace with a swimming pool for adults, that includes a separate space for children. The pool is surrounded by sunbeds and sunshades. Bar service is available at the pool. Air conditioned bar indoors. Spacious and comfortable air conditioned common areas. CHILDREN: Swimming pool for children. Also baby cots and high chairs are available in the restaurant, at no extra cost. ADITIONAL SERVICES: 24/7 reception. Safety deposit box to rent (at the reception). WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car. We accept the following credit cards: Master Card, Visa. SPORT AND ENTERTAINMENT: Possibility to practice sports in the area, golf courses close by. Live music various times a week. ... more   less 

Additional Information about HSM Reina del Mar

Address: Calle Balears S/N, 07600 El Arenal, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > El Arenal
Price Range: RM218 - RM659 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HSM Reina del Mar 3*
Number of rooms: 180
Reservation Options:
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Also Known As:
Reina Del Mar Hotel
Reina Del Mar El Arenal
HSM Reina Del Mar El Arenal, Spain - Majorca
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Questions & Answers

Here's what travellers have asked, with answers from HSM Reina del Mar staff and other travellers.
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Questions? Get answers from HSM Reina del Mar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lower floors might be best as the lift is quite small and slow.”
Fatmags, 17 Oct 2016 | Read review
“Pool side rooms are better on the street side we heard the early morning set up of the street market”
lindadennis, 9 Oct 2016 | Read review
“Higher floors have sea views”
jockfromessex, 9 Oct 2016 | Read review
“High room needed to see the sea, maybe 8 or 9 floor.”
Winston1180, 30 Sep 2016 | Read review
“No air conditioning, but you can purchase a fan.”
ObsessedKim, 2 Sep 2016 | Read review
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Prices are for 1 room, 2 adults
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