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HSM Reina del Mar

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HSM Reina del Mar
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353 Reviews from our TripAdvisor Community

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Showing 134: English reviews
Yeovil, United Kingdom
Reviewed 22 May 2013

We arrived late at night and our rooms were ready waiting for us, spotlessly clean, We thought the choice of food and quality was excellent, Continental type or fried Breakfast, Buffet type evening meal with several choices, If we had a complaint it would be about the Bread rolls, sometimes they were soft but mostly too hard. We went everywhere...

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Helpful?
2Thank Geoffrey H
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, thank you very much for your nice comment. We are glad to know, that you liked our service and that you enjoyed our service. We forwarded your suggestions in particular about the food to the person in charge. We would be happy to see you again in our hotel or in one of the hotels of our hotel...

Leeds, United Kingdom
Reviewed 9 May 2013

Arrived last Thursday at 11.30am. Our room was available immediately and was spotlessly clean. I was travelling with my husband and 15 year old daughter - all sharing one room, and my sister-in-law and hubbie. The room was somewhat cramped for the 3 of us but we were only staying 3 nights so that wasn't really a problem. There was...

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1Thank rhodsie2309
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear Guest, Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel and that you enjoyed our service. We forwarded your suggestions, in particular about the food, to the person in charge. Hope to see you again in Hotels Saint Michel. With kind regards, HSM Customer Service

Edinburgh, United Kingdom
Reviewed 24 April 2013

The hotel is well maintained and fresh. Our room was very clean with regular cleaning. However, thin walls meant we could hear snoring from next door room and that would be annoying if you had noisy neighbours. Booked full board with wine/water which meant drinks at meal times. We are not fussy eaters and always think you get what you...

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1Thank Ilovetravel1967
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, Thank you for your nice comments. We are glad to know that our staff has treat you so well and that you liked our good location. We apologize, if the quality of the food was not what you have expected. We will inform the person who is in charge about it. We would be happy to welcome you...

MK
Reviewed 8 October 2012

LOCATION: Close to Palma airport (10 mins bus). Very close to the beach (5 min walk)and one of the marina's. Slight uphill walk to the hotel from beach. Supermarket, pharmacy, bank, coffee shops very close to hotel. Its in the middle of the residential area and you get the 'locals' vibe. Far enough from bars to escape the noise at...

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4Thank Jim B
4409, Leiter Öffentlichkeitsarbeit at HSM Reina del Mar, responded to this review

Dear Guests, Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel. See you next time in Hoteles Saint Michel! With kind regards, Your HSM Customer Service

Leicester
Reviewed 27 September 2012

We arrived at Reina Del Mar at 10.30pm after an easy taxi ride from the airport (cost 23 euros) and arrived to a lively disco in the bar which was fantastic! First impression of the hotel and lobby were fantastic, far better than expected! The rooms are extremely clean and cleaned everyday if you wanted it. Plenty room for just...

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4Thank CharlotteandMac
4409, Leiter Öffentlichkeitsarbeit at HSM Reina del Mar, responded to this review

Dear Guests, Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel. See you next time in Hoteles Saint Michel! With kind regards, Your HSM Customer Service

Riga, Latvia
Reviewed 24 September 2012

I have chosen HMS Reina del Mar hotel after careful consideration of few other options and I must say that this decision was right. Me and my 9 years old twin daughters had 14 days vacation and we enjoyed every single minute of it. Everybody in the hotel: receptionists, roommaids, waiters, barmen, etc were nice and friendly and ready to...

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6Thank Anna N
4409, Leiter Öffentlichkeitsarbeit at HSM Reina del Mar, responded to this review

Dear Guests, Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel. See you next time in Hoteles Saint Michel! With kind regards, Your HSM Customer Service

Saint-Denis, France
Reviewed 21 September 2012

we spend one week with a small baby aged 9 months and we can say it is a real good hotel and confortable:clean,staff very friendly and available smilling,food enough and different style( buffet) rooms are clean everyday,swimming pool is also good (clean and enough big). quiet not noisy. client are from different countries and all ages wich it makes good...

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5Thank Farida R
4409, Leiter Gästebetreuung at HSM Reina del Mar, responded to this review

Dear Guests, Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel. See you next time in Hoteles Saint Michel! With kind regards, Your HSM Customer Service

Middlesbrough, United Kingdom
Reviewed 16 August 2012

i chose this hotel after reading different reviews but decided to book it after travel republic recommended it. my wife and i arrived at the hotel 20 minutes past midnight to be met at reception by a gentleman. after checking in i expected just to go to our room but we were shown to the dining room where there was...

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9Thank michael C
4409, Customer Service at HSM Reina del Mar, responded to this review

Dear guests, Thank you for your nice comments. We are glad to know that our Staff has treat you so well and that you liked our good services. We hope to see you again in Hoteles Saint Michel! With kind regards, Your HSM Customer Service

Birmingham, United Kingdom
Reviewed 1 August 2012

Went there with my girlfriend at the end of July. On arrival (took bus 21 for 2.50 each, 20 mins, hotel is about 300m from terminus) were told there was some problem with our room. Were offered different hotel for the night all inclusive and our stay upgraded to full board plus wine and water thrown in. Very nice gesture....

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7Thank Pavel M
4409, Customer Service at HSM Reina del Mar, responded to this review

Dear Guests, Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel and that you liked our good service and our food. See you next time in Hoteles Saint Michel! With kind regards, Your HSM Customer Service

Bergen, Norway
Reviewed 29 July 2012

We stay in Reina del mar in july,and we like it very well.The room was very ok with a big balcony,and we have a room in 9 floor with wiew over the sea.The room was very clean with big mirrordoors.The food was very good and there was plenty of fruits and different bread and cake.The staff was very effective and...

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3Thank anne_berit190502
4409, Customer Service at HSM Reina del Mar, responded to this review

Dear Guests, thank you for your nice comments and for share your expierences with us. We are glad to know that you liked so much our hotel and specially our good location. We hope to see you again in Hoteles Saint Michel! With kind regards, Your HSM Customer Service

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Multilingual Staff
  • Breakfast included
Official Description (provided by the hotel)
IN GENERAL: The 3* hotel HSM Reina del Mar offers good quality facilities and service, as well as a lively and cheerful atmosphere. In the summer, it is popular among young people, who choose this hotel for its good price - quality relation, for being situated close to leisure area and attractive nightlife, and also for its proximity to the beach (300 m). The hotel opens from February to November. LOCATION: The hotel HSM Reina del Mar is situated in El Arenal, one of the most popular and visited resorts in Majorca. El Arenal, altogether with Playa de Palma, extends between the municipalities of Palma de Mallorca and Llucmajor and it is 4,5 km long. Its most important features are: its proximity to Palma de Mallorca (16 km) and the airport (9 km); being one of the longest and beautiful beaches in Majorca, its long sea promenade with countless bars, restaurants and shops, is ideal to go by tourist train, by bike or simply walking. The famous area of "Bierstrasse" with its vibrant nightlife is only 1,5 km away from the hotel. Impressive marine park "Palma Aquarium", one of the biggest in Europe, is situated 4 km away from the hotel. The water park "Aquacity" is situated 700 m away. The golf course Golf Son Antem is 7 km away. At its east end there is sports port Club Nautico de S'Arenal (Llucmajor). It is worth mentioning that there is an efficient public bus service to Palma de Mallorca and El Arenal, the bus stop is only 200 m away from the hotel. ROOMS: The hotel offers comfortable double and single rooms decorated with bright and lively colours. All of the rooms include a bathroom, telephone, WIFI (extra charge), satellite TV and balcony. GASTRONOMY: The hotel offers half board or full board meal packages. The air conditioned restaurant offers in buffet style a big selection of hot and cold dishes, a variety of dessert and fruit. Drinks in half board and full board are not included in the price (lunch and dinner). FACILITIES: There is a terrace with a swimming pool for adults, that includes a separate space for children. The pool is surrounded by sunbeds and sunshades. Bar service is available at the pool. Air conditioned bar indoors. Spacious and comfortable air conditioned common areas. CHILDREN: Swimming pool for children. Also baby cots and high chairs are available in the restaurant, at no extra cost. ADITIONAL SERVICES: 24/7 reception. Safety deposit box to rent (at the reception). WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car. We accept the following credit cards: Master Card, Visa. SPORT AND ENTERTAINMENT: Possibility to practice sports in the area, golf courses close by. Live music various times a week. ... more   less 

Additional Information about HSM Reina del Mar

Address: Calle Balears S/N, 07600 El Arenal, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > El Arenal
Price Range: RM217 - RM598 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HSM Reina del Mar 3*
Number of rooms: 180
Reservation Options:
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Also Known As:
Reina Del Mar Hotel
Reina Del Mar El Arenal
HSM Reina Del Mar El Arenal, Spain - Majorca
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Questions & Answers

Here's what travellers have asked, with answers from HSM Reina del Mar staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lower floors might be best as the lift is quite small and slow.”
 of 5 bubbles Fatmags, 17 Oct 2016 | Read review
“Pool side rooms are better on the street side we heard the early morning set up of the street market”
 of 5 bubbles lindadennis, 9 Oct 2016 | Read review
“Higher floors have sea views”
 of 5 bubbles jockfromessex, 9 Oct 2016 | Read review
“High room needed to see the sea, maybe 8 or 9 floor.”
 of 5 bubbles Winston1180, 30 Sep 2016 | Read review
“No air conditioning, but you can purchase a fan.”
 of 5 bubbles ObsessedKim, 2 Sep 2016 | Read review
5 of 5