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Ibis Styles Canberra Eaglehawk

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385 Reviews from our TripAdvisor Community

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Showing 382: English reviews
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Melbourne, Australia
Reviewed 1 week ago

The food and prices are very good - we particularly enjoy the buffet breakfast which includes everything you could want. The staff are very helpful and friendly. They truly make you feel very welcome. The facilities are varied and the rooms are spacious and comfortable.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 596lesp
Reviewed 2 weeks ago via mobile

We stayed there last night , as we opened our room door all we could smell was cigarette smoke, we tried to spay deodorant and other things to mask the smell but it wasn't long and all we could smell was cigarettes again, also when I check in the staff spelled my name and email address wrong, I corrected it...

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Helpful?
1Thank Donald T
Ben M, General Manager at Ibis Styles Canberra Eaglehawk, responded to this review

Dear Donald T, Thank you for telling us about your recent stay with us. I sincerely apologise for the poor experience. We will review the feedback regarding the smell in the room and the incorrect spelling of your name and email address. We will use this information to improve our level of service. We do hope you return to experience...

Reviewed 2 weeks ago via mobile

Have stayed here on many occasions. Was disappointed this time. Acknowledge that it was a busy weekend. Unfortunately we were in the school group area while the school group was in the better rooms which I had assumed we would be in. The room was obviously meant for a large group of children. There was no tea coffee or sugar,...

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Helpful?
Thank Trish F
Ben M, General Manager at Ibis Styles Canberra Eaglehawk, responded to this review

Dear Trish F, Thank you for taking the time to review our hotel. We are disappointed to learn we didn't meet your expectations on this visit. I sincerely apologise for the lack of facilities in your room. I am delighted the team could solve the issues to your satisfaction. We have reviewed how this happened and made the necessary improvements...

Sydney, Australia
Reviewed 3 weeks ago

I have stayed at the Ibis Styles Canberra Eaglehawk many times. But in this occasion it was one of my worst experience with the hotel. First, the accommodation was overpriced, well above their competitors (who unfortunately did not have rooms available in other hotels due to late booking). Secondly, although the room was deemed to be "non-smoking", I had through...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 78newtonb
Ben M, General Manager at Ibis Styles Canberra Eaglehawk, responded to this review

Dear 78newtonb, Thank you for taking the time to tell us about your recent stay with us. We are disappointed to learn you didn't enjoy this stay and sincerely apologise for the poor experience with us. I will review the smoking as our rooms are 100% non smoking and encourage guests to smoke away from the accommodation rooms. I will...

Melbourne, Australia
Reviewed 16 February 2017

got a great deal on a one night stay, for the money i cannot fault, room was clean, comfortable, bit dated but didnt mind, pool was good on such a hot day, full buffet breakfast was included in the price, which was very reasonable

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Helpful?
Thank misskrissy_12
Forbes, Australia
Reviewed 13 February 2017 via mobile

I've stayed at the Ibis Canberra before so I was looking forward to the 2 night stay. First night, basin leaked onto bathroom floor, air con leaked onto sleeping guest, power point falling off wall and one tv didn't work. I will give credit to the receptionist who had maintenance look at the room and moved us to another room....

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Helpful?
Thank KiwiFabio1966
Ben M, General Manager at Ibis Styles Canberra Eaglehawk, responded to this review

Dear KiwiFabio1966, Thank you for taking the time to review our hotel. I sincerely apologise for the poor experience in the room with the leaking basin, air conditioner and the TV. I will ensure each of these items have been rectified and appreciate the feedback regarding the service from our Receptionist. We do hope you return to experience our usual...

Sydney, Australia
Reviewed 11 February 2017

We stay here two or three times per year for two nights each time. We really appreciate that each room (no matter which room) is on the ground floor, close to tonnes of free carparking. You are assured of privacy even if the rooms on either side and behind you are occupied. We notice that IBIS is gradually refurbishing each...

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Helpful?
1Thank BelC0001
Ben M, General Manager at Ibis Styles Canberra Eaglehawk, responded to this review

Dear BelC0001, Thank you for the excellent review regarding your recent and past stays with us. It is a pleasure to read you and your husband have noticed the various improvements we have made over time. We are continually focussing on improving the property to ensure we make your stay with as comfortable as possible. I really enjoy receiving the...

Sydney, Australia
Reviewed 3 February 2017

Stayed here on Australia Day 2017. Room was clean and comfy, there are so many extra pillow in the cupboard. Old style bathroom but were clean. Quick check in and check out. Breakfast just okay. What I really like about this hotel was around the nature. There are so many wild rabbit and kangaroo around the hotel.

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Helpful?
Thank Amy M
Sydney, Australia
Reviewed 31 January 2017

friendly welcome at reception , cot made up for bubs :), great variety and value breakfast. Clean room. Loved the to have the vehicle parked close to the front door so easy to transport all bubs things

Review collected in partnership with Accorhotels.com
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Thank rebeccaI6525JI
Pyree, Australia
Reviewed 28 January 2017

It was Great value, 3 adults 2 kids, 3 comp drinks, breakfast included, unlimited movies, nice little pool, close to the city, and very friendly staff, comfortable room $147 the only problem was we went to the kingston foreshore for a pretty average overpriced meal, should have staye at the motel

Review collected in partnership with Accorhotels.com
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Helpful?
Thank butterfactory_team

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
ibis Styles Canberra Eaglehawk is set amongst 30 acres of natural landscaped native gardens. This truly unique property offers an inviting alternative to the Canberra CBD hotels. ibis Styles Canberra Eaglehawk now offers visitors to the ACT the ideal accommodation solution. ... more   less 

Additional Information about Ibis Styles Canberra Eaglehawk

Address: 1222 Federal Highway Service Rd, Sutton, New South Wales 2620, Australia (Formerly Rydges Eagle Hawk Resort)
Region: Australia > New South Wales > Sutton
Price Range: RM297 - RM629 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ibis Styles Canberra Eaglehawk 4*
Number of rooms: 151
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Also Known As:
Rydges Eagle Hawk Hotel Sutton
Rydges Eagle Hawk Canberra
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Questions & Answers

Here's what travellers have asked, with answers from Ibis Styles Canberra Eaglehawk staff and other travellers.
2 questions
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4 months ago
Morwell, Australia
over a year ago

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Questions? Get answers from Ibis Styles Canberra Eaglehawk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“value for money, nice bush setting”
 of 5 bubbles misskrissy_12, 15 Feb 2017 | Read review
“Every room is a good room as the entire motel is ground floor, lots of close carparking.”
 of 5 bubbles BelC0001, 10 Feb 2017 | Read review
“Choose one at another hotel if you want o avoid large school groups”
 of 5 bubbles Siena69a, 9 Dec 2016 | Read review
“Ask for a room closer to the reception area if you don't want to walk far.”
 of 5 bubbles robertn485, 25 Nov 2016 | Read review
“If you have very young children near the play area”
 of 5 bubbles 280jgb, 17 Oct 2016 | Read review
5 of 5