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Sheraton Milan Malpensa Airport Hotel & Conference Centre

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Sheraton Milan Malpensa Airport Hotel & Conference Centre
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2,265 Reviews from our TripAdvisor Community

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Showing 1,392: English reviews
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Dublin, Ireland
Reviewed 4 days ago NEWvia mobile

We arrived into Milan late with two small babies in tow and had thankfully booked into the Sheraton which is RIGHT in the airport. Super handy, just a suitcase trundle from arrivals. Rooms were really nice, all very modern, clean and well equipped. Staff were very friendly and accommodating with excellent English. They sorted 2 cots outs for the nippers...

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Helpful?
Thank hey_funboy
Dubai, United Arab Emirates
Reviewed 1 week ago NEWvia mobile

Pros: Very close to the airport, literally less than 10 minutes walk after immigration. Nice and comfy rooms, bathrooms are spacious. Room service delivery time 30 minutes max, nice Italian cuisine on the menu. Cons: Expect a very long walk to your room. Can be very busy at time, settle your bill in advance if you don't want to get...

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Helpful?
Thank LINDAINDXB
Ciampi05, Executive secretary at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Client, we would like to thank you for the time you have dedicated on sharing your experience at Sheraton Milan Malpensa. Our guest's comments are important for us and are taken in great consideration in order to avoid any inconveniences to you and our guests in the future. We are in the process of changing the misleading message during...

Wayne, Pennsylvania
Reviewed 1 week ago NEWvia mobile

From the airport the location is great. You walk to it from Terminal 1 and it is just beyond the car rental. The train to downtown Milan is just outside its doors (about 35 minutes to the city- just ask the staff). The staff is friendly and most speak English (just be careful with some translations as Cafe Americano is...

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Helpful?
Thank MadCat42
Switzerland
Reviewed 1 week ago

A pleasant airport hotel...laid out much like the airport itself...sprawling with large windows. Rooms are reasonably sized, well equipped, clean, and acceptably modern. The exercise room has decent equipment and is a good size, although the televisions on the exercise equipment don't work (too bad as I wanted to watch soccer....go Atalanta!). Internet is fast. Breakfast in the club lounge...

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Helpful?
Thank YEGYEG
Ciampi05, Executive secretary at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Client, please let me thank you for your recent stay at the Sheraton Malpensa and for your feedback. Our Aim is to provide our guests a perfect Sheraton style service, we understand totally your point of view and are sorry to hear about the Fitness Room's Tv issue; this is something we will take care of for the future....

itfb
Reviewed 1 week ago

This Hotel was just average, the good, the rooms are large, the bad, the showers are poorly designed. I think this hotel is in need of a major overhaul. In the bathroom it is like it was all an afterthought, you can see where the hinges were from where they removed the shower door, it was probably too small for...

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Helpful?
Thank itfb
Ciampi05, Executive Secretary at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Client, thank you for choosing us and thank you for your feedback. We constantly take in consideration the clients’ feedback in order to give a better experience in the future to them. About the conditions reported, we have working in progress for which it has been programmed to finish at the end of May. We sincerely hope to have...

Houston, Texas
Reviewed 1 week ago

We flew into Milan from the US and planned to spend one full day visiting Milan before getting our car and heading to the Piedmont. The airport Sheraton made the perfect base for our stay. We arrived, collected our luggage, checked into our room and had dinner with no problem at all. The next morning, we walked 100 feet from...

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Helpful?
Thank PatrickPringle
Falkirk, United Kingdom
Reviewed 2 weeks ago via mobile

Stayed one night with two children prior to flight out of Malpensa. The hotel is obviously brilliantly convenient for the airport. It's also spacious and luxuriously furnished. However, the experience is overall severely reduced by the poor service and the feeling that the hotel is operating on a shoestring staff. e.g. I tried to order room service but no-one picked...

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Helpful?
Thank lovethehills74
Ciampi05, Executive secretary at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Client, thank you for choosing us again and thank you for your feedback. We constantly take in consideration the client's needs in order to give a better experience in the future to them. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal while you are with us....

Helsinki, Finland
Reviewed 2 weeks ago

One of the best airport hotels there is, good service and very good rooms. Hotel has good restaurants and bars and there is even choice where to ands with what price range. It's really just an easy hotels for those on layover no hassles or problems.

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Thank Thondhal
Brussels, Belgium
Reviewed 2 weeks ago via mobile

The location of this hotel is certainly ideal, the necessary facilities are there and rooms are big but there are problems here and there. The space is huge and it is simply too far to walk from the lift lobby to the hotel rooms. Sometimes you need to wait a long time for the lifts but there are no options...

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Helpful?
Thank Alice Man Kwan C
Ciampi05, Executive Secretary at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Client, Thank you for staying at Sheraton Malpensa, and for the time dedicated to describe your impressions on us. The Sheraton Malpensa building is a modern design, built in length only for security purposes being internally the airport hub. We understand your disappointment, not always due to the high frequency of the hotel, we have the possibility to assign...

Reviewed 2 weeks ago

For convenience, this hotel can't. You literally walk off the plane and into the hotel or out of the hotel and into the airport. If you need to recuperate post flight or need to stay ahead of an early morning flight, this is this best option. But... The hotel is wildly expensive. Promised "Alpine view" was a view of the...

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Helpful?
Thank Scott C
Ciampi05, Executive secretary at Sheraton Milan Malpensa Airport Hotel & Conference Centre, responded to this review

Dear Client, we would like to thank you for the time dedicated on sharing your experience at Sheraton Milan Malpensa. Our guest's comments are important for us and are taken in great consideration in order to avoid any inconveniences to you and our guests in the future. We extremely regret for not meeting your expectations during your stay with us....

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This is not just a hotel at the airport: it is right inside Terminal 1, moments away from the gates. Perfectly soundproofed rooms shut out all the noise and leave you with a stunning view of Monte Rosa. Enjoy moments of pure wellness in the SPA and its indoor pool. ... more   less 

Additional Information about Sheraton Milan Malpensa Airport Hotel & Conference Centre

Address: Malpensa Terminal 1 S.S. 336, 21010 Ferno, Italy
Region: Italy > Lombardy > Province of Varese > Ferno
Price Range: RM506 - RM894 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Milan Malpensa Airport Hotel & Conference Centre 4*
Number of rooms: 433
Reservation Options:
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Also Known As:
Sheraton Milan Malpensa Airport Hotel And Conference Centre
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Milan Malpensa Airport Hotel & Conference Centre staff and other travellers.
24 questions
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1 month ago

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Questions? Get answers from Sheraton Milan Malpensa Airport Hotel & Conference Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel has LONGGGG hallways, so ask for a room near the elevators (You will still be far away from elevator noise.)”
O6948CJscottc, 4 Apr 2017 | Read review
“Free wifi with 'membership'”
markp759, 28 Mar 2017 | Read review
“Pick a room facing the inside part, cheaper and quieter. The outside ones facing the mountain view, are nosier because of the airport road.”
Frederico_23, 4 Mar 2017 | Read review
“Higher floor (3rd floor) might get more sun.”
Capo_in_B, 24 Feb 2017 | Read review
“Only choose for location....”
Johannasan, 24 Feb 2017 | Read review
5 of 5