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Chena Hot Springs Resort

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Chena Hot Springs Resort
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710 Reviews from our TripAdvisor Community

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Showing 622: English reviews
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Fort Worth, Texas
Reviewed 5 days ago NEW

We did the Midnight Aurora night tour from Fairbanks, with hotel pickup. This place has the potential to be wonderful, but needs better management. The entire property has a "compound" feel. I get that this is a rustic and outdoorsy experience, but it doesn't have to be dirty and this run down. For purchasing a tour with a planned out...

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3Thank LK2017Z
Anchorage, Alaska
Reviewed 1 week ago

We go every December to relax and enjoy the hot springs, and have never been disappointed with the roon, restaurant, or service. It can get a bit touristy at times, especially the last week of December. It's fantastic to be in the hot springs when it's minus 10 or lower, and I'm serious. Any warmer temperatures and it's too hot....

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Thank Jen L
Enterprise, Alabama
Reviewed 1 week ago via mobile

The hot spring is great. It is nice that the minimum age to enter is 18. But we did notice that some visitors had there kids there. The ice house is pretty cool, Literally. Great family place to enjoy for the day.

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Thank hueyking
Reviewed 1 week ago

Don't bother. Unless, of course, you enjoy hanging out in a hot pool with hundreds of strangers some of whom were engaging in questionable public activities. But that wasn't even the worse part. We were only able to book a 'dry' cabin but were assured it had electricity, a coffee pot and access to a sani-can. Which was all technically...

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3Thank Barbara U
Wartburg, Tennessee
Reviewed 1 week ago

Yes, the hotel is in need of some updating but let's remember this is a resort in the middle of the Alaskan wilderness where folks live off the grid with no running water, electricity, and are there for the wild and wonderful Alaska. So, it is not the luxury resort you would expect to find in Bora Bora but this...

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Thank Melissa E
The Black Hills, South Dakota
Reviewed 1 week ago

This place could be unique and a nice place to stay but its filthy, run down and very poorly managed. All aspects of this place need massive improvement. The rooms were dirty. If you look close you will see mouse traps under the beds and in corners behind the furniture. Bathrooms were filthy with sheetrock and paneling coming off. Electrical...

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3Thank S5140SIdavidg
Santa Clarita, California
Reviewed 3 weeks ago via mobile

Mold in locker room and mold on rocks inside the spring. Jacuzzis are moldy and gross. Pool was very slimy. Can't believe how bad it was. Springs have lots of potential but need some major renovations. Shuttle drive up was way too expensive compared to private transportation. Way over priced!! Hot Springs receptionist not accommodating. Kids working at the resort...

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3Thank tinysilver
Reviewed 3 weeks ago via mobile

I have traveled around the world and the conditions of our rooms ranks amongst the must disgusting I have experienced. Taking advantage of foreign travelers, room rates were outlandish. Staff was unwilling to put us in an alternative, more sanitary room. Is there any kind of state inspection program? If so must be a joke as this place would fail...

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2Thank Jeffrey R
Boston, Massachusetts
Reviewed 3 weeks ago

Visited whilst staying near Fairbanks. Great facilities - i went in the hot springs which were awesome (if not almost TOO hot), the bar for a drink and snack and then the ice museum. You could easily spend a good portion of a day at the springs. Everyone is friendly and willing to help.

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Thank Keith H
Reviewed 4 weeks ago via mobile

This hotel is a huge waste of money. I paid $150.00 a night for a room that was absolutely gross and made me feel like I needed to shower every time I walked into it. There was mold all over the air vents. Would never stay here again and would suggest anyone who is planning a visit and stay here,...

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4Thank Eplescow

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service

Additional Information about Chena Hot Springs Resort

Address: 56.5 mile Chena Hot Springs Rd., Pleasant Valley, AK 99711
Region: United States > Alaska > Pleasant Valley
Price Range: RM996 - RM1,337 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Chena Hot Springs Resort 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Chena Hot Springs Hotel Pleasant Valley
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Questions & Answers

Here's what travellers have asked, with answers from Chena Hot Springs Resort staff and other travellers.
17 questions
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Questions? Get answers from Chena Hot Springs Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Moose Lodge is the most hotel like. Ask for a room closer to the mountains.”
 of 5 bubbles 275jenl, 16 Mar 2017 | Read review
“Stay in the Lodge, first floor in a room away from the Exits”
 of 5 bubbles MelissaE135, 13 Mar 2017 | Read review
“avoid the rooms that are not in the moose lodge”
 of 5 bubbles S5140SIdavidg, 12 Mar 2017 | Read review
“Ask for a room away from the stairs, and, if possible, away from the noisy Japanese tour groups.”
 of 5 bubbles janetwD4656GQ, 31 Jan 2017 | Read review
“Moose lodge rooms are fairly new and pretty hot in winter. Room 201 is pretty convenient to load your luggage. It is next to the stair.”
  • Green houses and Aurora Ice Museum
 of 5 bubbles 317ah, 10 Jan 2017 | Read review
5 of 5