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The Ritz-Carlton, San Juan

6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
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1 room, 2 adults, 0 children
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Close 
  • Carolina Beach
    0.6 km
  • 5 star hotel
  • Free Wifi
Reviewed yesterday
Perfection Found
The hotel is located 5 minutes from the San Juan airport. There... more
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2,990 Reviews from our TripAdvisor Community

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Showing 2,918: English reviews
South Florida
Reviewed yesterday NEWvia mobile

The hotel is located 5 minutes from the San Juan airport. There are several restaurants within walking distance if you don't want to eat in the hotel. The lobby is pretty large with a nice lounge area straight ahead. Front desk staff were consistently funny, friendly and helpful. The bellmen and valet folks were very nice and helpful. I neglected...

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Helpful?
Thank FTLAW
New York
Reviewed yesterday NEW

It's the RITZ. It will cost you a bit. However, we never met a more engaging hospitality staff ever. From our airport arrival, to the doors of The Ritz, the welcoming party was unlike anywhere else we've traveled. Party-Time began at check-in. While on queue, refreshing beverages of choice were brought to us in champagne flutes. Everyone was impeccably dressed....

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Helpful?
Thank pattiwalls
New York
Reviewed yesterday NEW

The hotel is beautiful but is really looking its age. Service is top notch. But hallways and rooms are looking very tired and worn. The rooms are desperately in need of a total cleaning; fixtures are dusty and dirty. Carpets are desperately in need of replacement, and the carpet in our room had many stains. Housekeeping is really sub-par. Every...

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Thank BankruptNY
Reviewed 2 days ago NEWvia mobile

Carlos at the front lobby/valet made my visit so amazing. I didn't have cash to pay my cab he took his own money to pay for it. I'm forever grateful for someone like that. The whole team is amazing! But it truly takes a good heart to do something like that. Carlos I will be back to see you. I'm...

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Helpful?
Thank Jessica F
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Jessica F”, Thank you for your positive comments about the staff, they will be really happy to hear that they provided great customer service. I am happy to read that you enjoyed your visit and you found that everything was at your fingertips. I will recognize Carlos for going above and beyond, as well as the Valet Team for...

london
Reviewed 3 days ago NEW

All our expectations of a Ritz Carlton hotel were met: efficient service, first class food and rooms, and the landscaping was impressive too! The staff at the Lobby Bar were particularly welcoming and cheerful and the sushi bar there a welcome discovery. The pool area, while crowded and busy was well laid out and the accessibility of the beach a...

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Helpful?
Thank Leigh O
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Leigh O”, Thank you for your positive comments about the staff, they will be really happy to hear that they provided great customer service. I am happy to read that you enjoyed your visit and you found that everything was at your fingertips. Feedback is very important to us and I have shared your comments regarding the wrapping plastic...

Fairfax VA
Reviewed 3 days ago NEWvia mobile

Just finished a 6 night stay her with my family. I was a little concerned by some of the less than great reviews but after my stay here I'm utterly mystified how anyone could have had a bad experience here. For starters the staff is amazing. Everyone is friendly and eager to help. This was a level of service above...

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Helpful?
1Thank Elan F
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Elan F”, I truly appreciate your very detailed review you posted. I am happy to read that you found our staff well trained, friendly and empowered to make the guest stay a great experience. Thank you for choosing our resort for your four six night vacation in Puerto Rico, enjoying our Club Lounge, all its meals and services, throughout...

Ligonier
Reviewed 4 days ago NEWvia mobile

We just left the Ritz Carlton after 5 fabulous nights. Literally just a couple minutes from the airport, you enter a relaxing world of top shelf service, people who are happy you are there and sincerely show it, fabulous food and drink, and a wonderful pool and beach! BLT steak is incredible, as are all the restaurants on property. A...

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Helpful?
1Thank Dave S
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Dave S”, I appreciate the wonderful review you wrote about your experience with us during your recent trip. I am happy to read that our staff made a difference, making your stay a memorable one. The Food and Beverage Team will be happy to know that the dinner at BLT Steak was fantastic and that you enjoyed the choice...

New York City, New York
Reviewed 5 days ago NEW

Stayed here for the second time. The service is EXCELLENT. Very responsive when you need something. Pool waiters will let you order items that aren't on the menu (for example, we wanted crudites and it wasn't on the menu, and they got it for us). The hotel is a tiny bit rundown and probably could use a bit of a...

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Helpful?
Thank Elizabeth G
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Elizabeth G”, Thank you for being our guest and sharing your experience and for your loyalty to our brand. I am glad you enjoyed BLT Steak and our beach. I am sorry to read that you did not find our facilities updated as much as other resort, though I am happy to say, that every year we upgrade different...

Montville, New Jersey
Reviewed 5 days ago NEW

The property is oceanfront and everyone is so incredibly kind and attentive to your every need. The food was fantastic and every amenity is on par. This is a great place for a business meeting or family vacation. A must stay.

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Helpful?
Thank Kathy W
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Kathy W”, I appreciate your wonderful review and I am happy you enjoyed a wonderful family vacation. Thank you for sharing your positive comments about the food and amenities throughout the resort. We look forward to welcome you back. Warm regards, M. Peña Communications Manager

Reviewed 6 days ago NEWvia mobile

From the moment we arrived until the time we left the service was impeccable all of the staff went out of their way to be extremely friendly courteous knowledgeable and just plain fun the food in the LT restaurant was exceptional along with all the late-night snacks in the lounge the overall experience was excellent we will definitely be going...

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Helpful?
1Thank Mark C
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Mark C”, I love your words: “Service was Impeccable”. Thank you for choosing our resort for your vacation in Puerto Rico, enjoying our Club Lounge, all its meals and services, throughout your stay. I am happy to read that you really enjoyed our BLT restaurant. I will ensure to share your comments with the BLT Steak team. I am...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: RM1,442 - RM3,711 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
Number of rooms: 416
Reservation Options:
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Also Known As:
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz-Carlton San Juan Hotel Isla Verde
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
Hotel Style:
#2 Casino Hotel in Isla Verde
#2 Spa Hotel in Isla Verde
#3 Business Hotel in Isla Verde
#3 Luxury Hotel in Isla Verde
#4 On the Beach Hotel in Isla Verde
#4 Family Hotel in Isla Verde
#5 Romantic Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, San Juan staff and other travellers.
88 questions
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Questions? Get answers from The Ritz-Carlton, San Juan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book directly with the HOTEL. Always seems to be hidden fees if reserved otherwise.”
 of 5 bubbles pattiwalls, 23 Jan 2017 | Read review
“Ask for oceanfront”
 of 5 bubbles kathywB2108LJ, 19 Jan 2017 | Read review
“Facing the ocean”
 of 5 bubbles AustinL781, 16 Jan 2017 | Read review
“The rooms with a view of. The pool were very nice. We did not have any noise from the AC”
 of 5 bubbles barbval2017, 12 Jan 2017 | Read review
“Ocean front, high floor”
 of 5 bubbles Bonnie174, 9 Jan 2017 | Read review
5 of 5