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    The Ritz-Carlton, San Juan

    6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
    1 (787) 253-1700
    Hotel website
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    Lowest prices for your stay
    29 Oct 30 Oct
    No availability for your dates from these sites
    Traveller (1577)
    Pool & Beach (452)
    Room & Suite (342)
    Overview
    • Excellent50%
    • Very good27%
    • Average14%
    • Poor5%
    • Terrible4%
    Travellers talk about
    “blt” (392 reviews)
    “il mulino” (237 reviews)
    “the ritz carlton” (526 reviews)
    Free Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Casino
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from The Ritz-Carlton, San Juan
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    Hotel packages
    Deals
    29 Oct30 Oct
    |
    1 room, 2 adults, 0 children
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Isla Verde hotels with availability
    Write a Review
    Reviews (3,255)
    Traveller rating
    Traveller type
    Time of year
    Language
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    1 - 5 of 3,176 reviews

    Reviewed 3 weeks ago

    service was out of this world. starting with the rubber ritz duckie for my toddler :-) rooms are beautiful and always clean, casino was alot of fun. and pool was yum! and contant flow of poolside drinks were not to shabby either. what more can...More

    1  Thank morris k
    Reviewed 4 weeks ago

    I had a recent stay at this hotel, and every single staff member in any role went above and beyond to deliver excellent service. To top it off, my friends and I found ourselves at this hotel on the eve of Hurrican Maria and the...More

    2  Thank Janet_in_Nashville
    Reviewed 4 weeks ago via mobile

    This was to be our Granddaughters sweet 16 celebration trip. We arrived on Saturday September 16, 2017 to The Ritz Carlton San Juan Puerto Rico . The hotel is simply beautiful , and everyone involved in our very short stay out of the 1 1/2...More

    2  Thank Lucette L
    Reviewed 11 September 2017

    The hotel was definitely clean, had a great bar area, and a nice, resort style pool that leads to the beach! However, the standard room that we were given was just that, Standard! The bed wasn't that comfortable (woke up with back pains), and there...More

    1  Thank CPB79
    Response from Jackie V, General Manager at The Ritz-Carlton, San JuanResponded 13 September 2017

    Dear CPB79, I would like to thank you for being our guest and for providing us feedback regarding you stay. I am sorry to hear your disappointment with the rooms, though I am happy to read that you found clean. I am glad to read...More

    Reviewed 11 September 2017 via mobile

    The Ritz Carlton was a beautiful hotel and had a great beach. The location was not bad either. You can walk to a nearby Walgreens and also other restaurants on the same street. We went to check out nearby hotels as well and El San...More

    2  Thank Martha V
    Doubletree by Hilton San Juan
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    El San Juan Hotel, Curio Collection by Hilton
    322 reviews
    #2 of 13 hotels in Isla Verde
     
    About
    Awards & Recognition
    GreenPartner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Casino and Gambling
    • Hot Tub
    • Tennis Court
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • US$337 - US$1,044 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Casino Hotel in Isla Verde
    • #3 Spa Hotel in Isla Verde
    • #3 Business Hotel in Isla Verde
    • #4 Family Hotel in Isla Verde
    • #5 Romantic Hotel in Isla Verde
    • #5 On the Beach Hotel in Isla Verde
    • #5 Luxury Hotel in Isla Verde
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 416
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travelocity, Cancelon, Hotwire, HotelQuickly, TripOnline SA and getaroom.com so you can book your The Ritz-Carlton, San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • Carolina >
    • Isla Verde
    • Also Known As
    • Ritz-Carlton San Juan Hotel Isla Verde ,
    • Ritz-Carlton San Juan Hotel, Spa And Casino ,
    • Ritz Carlton Carolina ,
    • Carolina Ritz Carlton ,
    • Ritz Carlton Puerto Rico ,
    • Ritz Carolina
    Add Photo Photos
    Traveller (1577)
    Pool & Beach (452)
    Room & Suite (342)
    Dining (108)
    Hotel & Grounds (915)
    Bathroom (43)
    Family and Play Areas (5)
    Business Centre & Event Rooms (2)
    Nearby
    Olive Boutique Hotel
    842 reviews
    6.83 km away
     
    El San Juan Hotel, Curio Collection by Hilton
    322 reviews
    .54 km away
     
    Condado Vanderbilt Hotel
    1,971 reviews
    6.85 km away
     
    Doubletree by Hilton San Juan
    2,869 reviews
    5.47 km away
     
    Nearby Restaurants
    Piu Bello
    575 reviews
    .33 km away
    Platos Restaurant & Bar
    1,170 reviews
    .33 km away
    BLT Steak
    471 reviews
    .01 km away
    Las Canarias
    224 reviews
    .23 km away
    Nearby Attractions
    Carolina Beach
    281 reviews
    .08 km away
    15 Knots Kiteboarding School
    128 reviews
    1.37 km away
    Oasis Casino at Embassy Suites San Juan
    118 reviews
    1.03 km away
    Isla Verde Tennis Club
    20 reviews
    .44 km away
    Ask a question
    Questions & Answers
    wspano
    8 October 2017|
    AnswerShow all 2 answers
    Response from Pil255 | Reviewed this property |
    I don’t work for the hotel. Just visited there. Sorry
    0
    Votes
    joannacon26
    14 September 2017|
    AnswerShow all 2 answers
    Response from Mfive L | Reviewed this property |
    According to their website and some of the employees that work there that I stay in touch with everything is back to normal wet ready for guests
    0
    Votes
    Kortnie83
    11 September 2017|
    AnswerShow all 10 answers
    Response from Pil255 | Reviewed this property |
    Only went to the beach once. Sat on our towels. Don't really know. Sorry.
    1
    Vote
    Room Tips
    "just ask for an upgrade! they are very accomodating"
    Read review
    "pool or beach view"
    Read review
    "Go for the Ocean View."
    Read review
    "Stay at the Doubletree, it's nicer"
    Read review
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