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The Ritz-Carlton, San Juan

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Traveller (1598)
Pool & Beach (466)
Room & Suite (442)
Overview
  • Excellent50%
  • Very good27%
  • Average14%
  • Poor5%
  • Terrible4%
Travellers talk about
“blt”(364 reviews)
“il mulino”(237 reviews)
“the ritz carlton”(523 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star accommodation
All hotel details
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Reviews (3,276)
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3,197 results
Traveller rating
1,551
866
469
179
132
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Time of year
LanguageEnglish
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1,551
866
469
179
132
Show reviews that mention
All reviewsbltil mulinothe ritz carltonclub leveltennis courtsmares restaurantsan juanlobby loungeturn down servicecity viewclose to the airportpool stafflong weekendluxury hotelpool viewfood and drinksbeautiful property
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1 - 5 of 3,197 reviews
Reviewed 1 week ago via mobile

I've stayed at a handful of Ritz Carlton locations, this location is very beautiful but not up to Ritz standards in my opinion.. Compared to the service Grand Cayman, Aruba and Cancun this place doesn't meet up to their standards, but it is a nice...More

Thank ron s
Reviewed 1 week ago

We had a Family Reunion celebrating my father's 88th Birthday. The rooms and service was great and we loved BLT Restaurant. The pool was great but the ocean rocky and not like the Caribbean sea in the US VI

Thank Andi K
Reviewed 2 weeks ago via mobile

We had a week long stay and because I am a creature comfort person i was satisfied they did not disappoint;we shopped at Tiffany’s little Switzerland And the sales representative where so gracious and kind it was very clean I loved the beach front the...More

Thank tyleah J
Reviewed 4 June 2018

My family of 6 stayed in 2 rooms at this hotel. We found the entire hotel quite lovely, the staff very friendly and the pool and beach areas were gorgeous indeed. Also walking distance to quite a few restaurant options which was great! Can't wait...More

5  Thank Travelbug474
Reviewed 28 May 2018 via mobile

We had a nice stay here. Decent property. The casino was very nice but was kind of small. The restaurants were all nice and the spa and the gym satisfied us. If I was in San Juan I would stay here again

2  Thank Spartacus X
View more reviews
About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Casino and Gambling
Hot Tub
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$400 - US$710 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Isla Verde
#3 Casino Hotel in Isla Verde
#3 Business Hotel in Isla Verde
#3 Family Hotel in Isla Verde
#5 Romantic Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#5 Luxury Hotel in Isla Verde
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$400 - US$710 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Isla Verde
#3 Casino Hotel in Isla Verde
#3 Business Hotel in Isla Verde
#3 Family Hotel in Isla Verde
#5 Romantic Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#5 Luxury Hotel in Isla Verde
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1598)
Pool & Beach (466)
Room & Suite (442)
Dining (121)
Amenities (13)
Family and Play Areas (5)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
jackiesiano
27 May 2018|
AnswerShow all 2 answers
Response from EWR2SJU | Reviewed this property |
Restaurants are open to the public. I would contact them about obtaining a guest pass. Their pool is very big!
0
Votes
Glamgirls123
17 November 2017|
AnswerShow all 7 answers
Response from PJ H | Reviewed this property |
We have friends who live in a high end development and they do not have power or water yet.
-1
Votes
wspano
8 October 2017|
AnswerShow all 4 answers
Response from Pil255 | Reviewed this property |
I don’t work for the hotel. Just visited there. Sorry
0
Votes
Room Tips
"higher floor is better"
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"Higher floors are quieter and further away from the ground floor fun"
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"just ask for an upgrade! they are very accomodating"
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"pool or beach view"
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