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The Ritz-Carlton, San Juan

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The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
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3,077 Reviews from our TripAdvisor Community

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Floresville, Texas
Reviewed 3 days ago NEW

This hotel is by far the best in San Juan. From the moment we drove up, we were greeted with great customer service. The valet and bellman were great with our car and luggage. They even had the front desk prepared for us when we arrived at the desk. The agent greeted us by name and had our keys ready....

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Helpful?
1Thank NicoleLynn2015
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “NicoleLynn2015”, I appreciate the wonderful review you wrote about your experience with us. I am happy to read that our staff made a difference, making your stay a memorable one. I will share your comments about the sushi appetizers with our Food & Beverage and Culinary team. They will be happy to hear that you enjoyed your meal with...

Saint Louis, Missouri
Reviewed 5 days ago NEWvia mobile

We stayed here for a long weekend on the way to Vieques for a friends 50th birthday. We were welcomed with a rum punch in the lobby and were upgraded from a pool front to an ocean front room. The room was a spacious junior suite although it was really just a big room, not really a suite at all....

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Helpful?
1Thank Louise L
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Louise L”, I love your title: "Great hotel for a getaway". Thank you for choosing our resort for your island getaway in the main island. I am happy to read that you found our staff well trained, friendly and empowered to make the guest stay a great experience. I appreciate you highlighting the facility and the cleanliness; I will...

Chevy Chase, Maryland
Reviewed 5 days ago NEW

Six of us (two to a room) stayed at the Ritz for a girls getaway. We had a fabulous time!! We started each morning with brunch and guava mimosas which we are now addicted to. The brunch is $31 a person, but the wide array of food and bottomless mimosas make it an easy decision. We loved our waiter Ceasar....

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Helpful?
1Thank JulieRush
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “JulieRush”, Thank you for being our guest and sharing your experience. I am happy to read that you found our staff well trained, friendly and empowered to make the guest stay a great experience. I am glad to read that both, Caesar and Nora took good care of you. We will recognize both employees. The Food and Beverage Team...

New York City, New York
Reviewed 6 days ago NEWvia mobile

My wife and I stayed at the Ritz Carlton for four beautiful days . We loved The location of the hotel . The facility has a casino a large pool area and a beautiful clean beach for guests. Excellent staff and service .

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Helpful?
3Thank GeorgeNY14
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “GeorgeNY14”, Thank you for choosing our resort for your four night vacation in Puerto Rico. On behalf of all the Ladies and Gentlemen, I would like to thank you for such a beautiful review. We certainly hope to have the pleasure to welcome you back soon. Warm regards, M. Pena

Houston, Texas
Reviewed 6 days ago NEW

A unexpected stay in San Juan after several days in St Thomas., we were surprised & delighted with this lovely property. The hotel is beautiful, & the service impeccable. Our room wasn't quite ready upon arrival, but they checked us in, stored our luggage & asked for our phone numbers. By the time we went to the beach café &...

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Helpful?
Thank tammythomas
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “tammythomas”, Thank you for your wonderful review and for describing us as the "Lovely property, impeccable service". I am happy to read that you found our staff well trained, friendly and empowered to make the guest stay a great experience. I appreciate you highlighting the facility and the cleanliness; I will share with the housekeeping and engineering team, who...

New York City, New York
Reviewed 6 days ago NEW

The Ritz Carlton, San Juan is a gorgeous property with wonderful service. It is a mere 10 minutes from the airport in Isla Verde, yet you are completely removed from the noise as soon as you arrive at the Hotel. We received a 'welcome' drink as soon as we got to the lobby. Check-in was easy and we received an...

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Helpful?
1Thank david m
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “david m”, I appreciate your wonderful comments you posted on Trip Advisor. I am happy to read that you enjoyed your visit and you found that everything was at your fingertips. Thank you for recognizing our Pool and Beach team for keeping everything clean. We look forward to your return visit. I appreciate your feedback about the breakfast and...

Mount Laurel, New Jersey
Reviewed 6 days ago NEW

Our family had a wonderful vacation! The staff is exceptional and very accommodating! They couldn't do enough for us! All of the restaurants were excellent, but a little pricey. If you want to capture your memories there, use The Concierge Photography! They took some beautiful pictures of our family! Kristina was our photographer and did an awesome job! My husband...

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Helpful?
Thank ajrcmr
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “ajrcmr”, Thank you for being our guests and for taking the time to write a very detailed review. I love the comment “staff is exceptional and very accommodating”. I will definitely share with the Ladies and Gentlemen, and they will be extremely happy to hear that we provided the service you came to expect. We hope to have the...

allentown,pa
Reviewed 1 week ago NEW

The Ritz Carlton San Juan is made by the staff. There are many beautiful resorts around. The top resorts have a great staff, which this hotel has inplace. From the bellmen, front desk, wait staff to pool man. We have yet to have dinner at the resort but regularly have breakfast and lunch here, the food has been excellent. This...

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Helpful?
1Thank bradley p
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “bradley p”, We appreciate your loyalty to our resort. I appreciate your kind words about the staff being helpful, friendly and super nice, and your comments about the room and hallways, which we are working on. The Food and Beverage Team will be happy to know that the breakfast and lunch at the hotel was fantastic and that you...

Conway, Arkansas, United States
Reviewed 1 week ago

When we arrived at the hotel, we were greeted by a host of bellmen who quickly took our luggage off our hands and delivered our travel-weary bodies to the check-in desk. Imagine our surprise when we were then served champagne cocktails to greet us by another staff member, along with a warm smile and greeting. We located our spacious and...

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Helpful?
1Thank Jen M
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “Jen M”, I love your title, "Great find! Absolutely gorgeous place to stay with staff who will treat you like you're top notch." On behalf of all the Ladies and Gentlemen, I would like to thank you for such a beautiful review. We certainly hope to have the pleasure to welcome you back soon. Warm regards, M. Pena

Creedmoor, North Carolina
Reviewed 1 week ago

My husband and I stayed at the Ritz for 4 nights in early March. It was our first time to Puerto Rico, and this was a wonderful introduction to the island. The staff were kind and welcoming, especially those who worked at the on-site restaurants. They made us feel very at home. While we had a city view room, it...

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Helpful?
Thank ShelleyS3300
RCSJU, Public Relations Manager at The Ritz-Carlton, San Juan, responded to this review

Dear “ShelleyS3300”, I appreciate the wonderful review you wrote about your experience with us. I am happy to read that our staff made a difference, making your stay a memorable one. I will share your comments about the property restaurants with our Food & Beverage and Culinary team. They will be happy to hear that you enjoyed your meals with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: RM1,342 - RM3,999 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
Number of rooms: 416
Reservation Options:
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Also Known As:
Ritz-Carlton San Juan Hotel Isla Verde
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
Hotel Style:
#2 Casino Hotel in Isla Verde
#2 Spa Hotel in Isla Verde
#3 Business Hotel in Isla Verde
#3 Luxury Hotel in Isla Verde
#4 Family Hotel in Isla Verde
#4 On the Beach Hotel in Isla Verde
#5 Romantic Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, San Juan staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, San Juan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean view rooms all have balconies. There are not many balconies in the rest of the hotel.”
 of 5 bubbles ajrcmr, 18 Mar 2017 | Read review
“We stayed on the "city side" which was cheaper, but meant we faced condos across the way--still could see the ocean from a sideways view.”
 of 5 bubbles 820jenm, 16 Mar 2017 | Read review
“Get the pool view, and you might get a glimpse of the ocean. No guarantees.”
 of 5 bubbles lclarkel, 10 Mar 2017 | Read review
“Try to get a room that has a view of the beach.”
 of 5 bubbles oneLmichele1111, 9 Mar 2017 | Read review
“Get a room with a ocean view & balcony. We stayed 0n 7th floor loved it”
 of 5 bubbles juliehU4457CM, 3 Mar 2017 | Read review
5 of 5