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InterContinental San Juan

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InterContinental San Juan
InterContinental San Juan
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2,350 Reviews from our TripAdvisor Community

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Showing 2,232: English reviews
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Miami, Florida
Reviewed 2 days ago NEW

We had booked with Hotels.com The pictures showed where not accurate. He approached the Manger and their disposition was outstanding and they resolved the matter right away. As they kindly explained, when booking by a third party, they can not be responsable for the pictures and services offered. Still they changed our room with a very kind attitude.

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Helpful?
Thank jo_babs77
charlotte
Reviewed 2 days ago NEW

This was a perfectly adequate hotel for our stay. The staff was nice. We had to straighten out a few things on our bill but they were accommodating. They charge a bellman fee and a maid fee and make a charitable contribution, but you can decline it if you figure out it is on your bill. The hotel has a...

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Thank Emmy318
Reviewed 2 days ago NEW

Beautiful hotel, grounds, pool, hot tub, and beach. Beautiful tropical landscape. Loved that the pool and hot tub were open 24 hours. Also liked the beach front cafe. Would definitely stay here again.

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Helpful?
Thank tjktmos
New York City, New York
Reviewed 2 days ago NEW

The hotel looks nice overall, but they "nickel and dime" you for every little thing. They refused to give me a cup of water by the beach, charged extra for umbrellas on top of a resort fee, and charged me almost $9 for a mini bagel. The maid service was also terrible. They did not take our dirty food trey...

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Helpful?
Thank NB0624
Astoria, New York
Reviewed 2 days ago NEWvia mobile

Booked an ocean view with breakfast included through Booking.com. Great location. Nice beach. Very close to the airport and old San Juan. 75 cents for the bus that stop right in front of the hotel gets you into Old San Juan. Nice clean room with a great view of the beach. Room was a bit dated and could use a...

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Thank Craig R
Boston, USA
Reviewed 3 days ago NEW

We were trying to checkin a little early coming after a 7 day cruise. I had requested for early checkin when we booked the room. My husband is a Spire Elite and I am platinum Elite IHG members. That being said we were made to wait from 10.30am until 3pm for a room. The room was nice, but were not...

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Thank Bageshri
South Windsor, Connecticut
Reviewed 3 days ago NEW

Intercontinental never disappoints.beautiful view of ocean.staff extremely polite and ,curtious,.beautiful pool and grounds.couldn't ask for more. Concierge extremely helpful.Room were very clean and well appointed.Paradise!

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Thank zhoodz
Bewryn, PA
Reviewed 3 days ago NEW

The hotel is very nice and the same with the service. People are generally very warm and friendly. The rooms and pool area were very. My wife and I stayed in the club level which was just steps from the pool. Our 3 young adult kids stayed in a double room with 2 queen beds - but, when they requested...

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Helpful?
Thank Mark T
niles, Ohio
Reviewed 3 days ago NEW

Couldn't have been happier with the Intercontinental. Check in was quick with no issues. Our room was immaculate. The view from the 14th floor is breathtaking and you can hear the waves all night long. Pool and hot tub were great. Always chairs available. We ate at the beach bar and pool bar and the food was good. William at...

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1Thank tracy m
istanbul
Reviewed 4 days ago NEW

tthe lady who was checked us in was poor. in room bathroom ceiling was leaking toilet was blocked and hotel charges you 60$ per day for service charge which wasnt metioned on web bell boys and concierge part was the only helpful staff on front house spa is ok.

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Thank Soner O

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place - immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 

Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979-5720, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: RM741 - RM2,084 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 398
Reservation Options:
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Also Known As:
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde
Hotel Style:
#1 Spa Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#3 Family Hotel in Isla Verde
#3 On the Beach Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental San Juan staff and other travellers.
118 questions
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Mexico city
over a year ago

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Questions? Get answers from InterContinental San Juan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The regular rooms are nice but the bathrooms are very small and old. The suites are amazing and remodeled.”
 of 5 bubbles jo_babs77, 22 Feb 2017 | Read review
“There was a high mark up to view the ocean. The view of the street was fine.”
 of 5 bubbles Emmy318, 22 Feb 2017 | Read review
“Get an ocean view room. ”
 of 5 bubbles 787martinv, 17 Feb 2017 | Read review
“Ocean facing and garden section best.”
 of 5 bubbles W5887URalexy, 16 Feb 2017 | Read review
“Stay on the 16th floor beach side!”
 of 5 bubbles doubled31326, 15 Feb 2017 | Read review
5 of 5