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InterContinental San Juan

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Traveller (1423)
Room & Suite (481)
Pool & Beach (371)
Overview
  • Excellent56%
  • Very good28%
  • Average9%
  • Poor4%
  • Terrible3%
Travellers talk about
“nestor colon”(50 reviews)
“san juan”(351 reviews)
“pool area”(202 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Offers from InterContinental San Juan
Special Offer: Book Direct and Save
Hotel deals
Offers from InterContinental San Juan
Special Offer: Book Direct and Save
Hotel deals
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Reviews (2,938)
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2,772 results
Traveller rating
1,475
807
270
127
93
Traveller type
Time of year
LanguageEnglish
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1,475
807
270
127
93
Show reviews that mention
All reviewsnestor colonsan juanpool arearuth chrisswim up barmini barocean viewclub roomfood and drinksan umbrellagreat poolclose to the airportbeautiful propertybeach accessthe entire staffmi casitafamily vacation
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1 - 5 of 2,772 reviews
Reviewed today via mobile

Never expected to stay at such a beautiful resort. I went on a friend’s recommendation and never looked at the hotel. Wow just wow. Every person we encountered provided fantastic customer service. Amanda got us checked in at 8am. She was so kind and helpful!...More

Thank Leanne K
Hotel's Favourite
Reviewed 24 February 2018

We have stayed at the Intercontinental 6 times over the past 3 years. We were devastated when Maria hit the island but were thrilled when reservations opened back up late last year. Service at this hotel used to be hit or miss - with some...More

8  Thank Teachct
Response from InterContinental_SJU, Public Relations Manager at InterContinental San JuanResponded 26 February 2018

Thank you for being a loyal guest and for taking the time to write such a detailed review about your recent stay with us. We are happy to hear that you loved your last experience at our property and that you enjoyed the service levels...More

Reviewed yesterday

My husband and I went to spend the weekend on our anniversary. Staff was great. We went to Akua spa and the staff, including a young trainee, were very friendly and customer oriented. They learned it was our anniversary and called the lobby. Later that...More

Thank alevivi93
Reviewed 2 days ago

I enjoyed my time at this hotel. Probably one of my best beach days at any hotel in my life. The water was very nice not very wavy. My wife and I took the jet skis out for a spin. We did not want to...More

Thank RyanIsTall
Response from InterContinental_SJU, Guest Relations Manager at InterContinental San JuanResponded yesterday

Dear RyanIsTall, Thank you so much for your recent stay with us and for sharing your experience. We are so happy to know you and your wife had an amazing stay and we hope to see you back again very soon! Island regards, Guest Experience...More

Reviewed 3 days ago via mobile

If you want a place with renovated pool, beach area with great facilities and good staff, this is the place. Rooms are a little updated. Food is fairly good. Lobby area beautiful. There is a Ruth’s Chris steakhouse restaurant near the lobby.More

1  Thank DrLUNIGA
Response from InterContinental_SJU, Guest Relations Manager at InterContinental San JuanResponded yesterday

Dear DrLUNIGA, "Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Guest Experience Manager...More

View more reviews
About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Room Service
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Spa
Pool
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Wheelchair Access
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Hot Tub
Spa
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$199 - US$488 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Isla Verde
#2 Family Hotel in Isla Verde
#2 On the Beach Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$199 - US$488 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Isla Verde
#2 Family Hotel in Isla Verde
#2 On the Beach Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1423)
Room & Suite (481)
Pool & Beach (371)
Dining (101)
Amenities (56)
Business Centre & Event Rooms (10)
Family and Play Areas (1)
Questions & Answers
Ask a question
katyel2016
13 July 2018|
AnswerShow all 5 answers
Response from KentuckyOnthego | Reviewed this property |
No, there is a daily fee for parking in addition to resort fee.
1
Vote
10jenn
26 June 2018|
AnswerShow all 9 answers
Response from William G | Reviewed this property |
Yes, and very close by (one block away across the street) you can find everything you may need to take in your cooler, including ice.
1
Vote
Mary F
17 June 2018|
AnswerShow all 6 answers
Response from Soyyotravel | Reviewed this property |
There is no casino on property...there are plenty in the Condado area, the largest one is at the sheraton puerto rico...Casino Metro.
0
Votes
Room Tips
"Room overlooking the beach is gorgeous and quieter"
Read review
"Beach view with balcony is a must!"
Read review
"Ocean view a must"
Read review
"Had a room in the 6th floor facing the swimming pools/sea, and it was quiet; second room from corner."
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