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Embassy Suites by Hilton San Juan Hotel & Casino

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Embassy Suites by Hilton San Juan Hotel & Casino
Embassy Suites by Hilton San Juan Hotel & Casino
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2,374 Reviews from our TripAdvisor Community

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Showing 2,207: English reviews
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Preston, Connecticut
Reviewed 2 days ago NEWvia mobile

Our flight was delayed due to a northeast snowstorm and we took refuge at embassy suites. The rooms were large, clean and well appointed with plenty of room for the family to relax. Great breakfast buffet included as well as daily happy hour. Pool was great ( though the music was a bit loud and more umbrellas would be appreciated)....

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1Thank funtraveling_10
Calgary, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

This hotel resort is a gem right in the heart of San Juan. We went with three friends and had booked a breakfast package. Hotel is excellent with respect to amenities. Set up is very good. Nice swimming pool but gym is small. They have central ground floor is which is used for break fast and happy hours. Breakfast is...

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7Thank Jwalant T
About Hotel's Favourite Review
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Jwalant T: What a wonderful review, thank you for sharing your experience with us. I wanted to mention that all our rates include a daily full cooked to order breakfast and evening reception. We look forward to seeing you again at the Embassy Suites San Juan! Sincerely, Aixa Berrios aixa.berrios@Hilton.com

Sparks, Nevada
Reviewed 2 days ago NEW

This is a very typical Embassy Suites. Which is not a bad thing. The rooms were fine, the atrium area nice, the pool was nice and they have a small casino. The breakfast was a typical Embassy breakfast. The "happy hour" was especially good. When we were there it was very busy but the two bartenders to a great job...

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Thank OpusTheCat
Reviewed 2 days ago NEW

I dont think Ive been so pleased with a hotel, the staff and thier food in a while. the room were great, front desk service was always easy and fast, breakfast was awesome, drink offerings in the evening were great, just the snacks were not so good..something other than popcorn and chips every night would have been great, but other...

Review collected in partnership with Embassy Suites Hotels
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1Thank veesha m
New York City
Reviewed 3 days ago NEW

I stayed here for three nights during my spring break. (I'm a teacher.) The rooms are well kept, quiet, and renovated. The rest of the hotel is in okay shape. A little bit tired, but decent. I feel that it cost too much for not being right on the beach. (with taxes and fees, I paid about $250/night, and that...

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Thank thaikirsty
Reviewed 3 days ago NEW

Had a fantastic time. The service at the bar, restaurant and at the happy hour was great! The casino was fun to pop into for a few games. The hotel was very clean except around the pool bar. It took too long for staff to clean up old food or towels from departed guests. Two block walk to the beach.

Review collected in partnership with Embassy Suites Hotels
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1Thank marciaw343
christiansted, U.S. Virgin Islands
Reviewed 4 days ago NEW

Our stay was very nice. Our family felt welcomed, appreciated and comfortable. The breakfast was superb. The wait staff was friendly and knowledgeable not to mention accuracy of items ordered. The chef, well he is in a class by himself, he does proficient, friendly and interacts well with wait staff and customers alike. He maintains a clean area and I...

Review collected in partnership with Embassy Suites Hotels
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1Thank dashurnm
Round Rock, United States
Reviewed 6 days ago NEW

We enjoyed stays at the Isla Verde Embassy Suites. First of all it is close to everything. We walked to so many great restaurants. There is a grocery store and a CVS within walking distance. The short walk to the beach was fabulous as well. We took advantage of the pool and the casino. There of course was breakfast as...

Review collected in partnership with Embassy Suites Hotels
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1Thank Carita F
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Carita F: Thank you for staying with us and for sharing your feedback. We are very happy to hear you enjoyed your stay so much. We hope to welcome you back soon! Sincerely, Aixa Berrios aixa.berrios@Hilton.com

Fargo, North Dakota
Reviewed 1 week ago NEW

this great review starts with the nice nice man at the front desk who found two rooms to let our party check into very early when we arrived from our red-eye flight. That act was the beginning of an even better than expected stay. Thank you!! We enjoyed both the bigger than expected pool and the great public beach only...

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1Thank AndersonFamily2020
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello AndersonFamily2020: What a wonderful review! Thank you for taking the time to share your experience with us. We are delighted to hear how pleased you are with your stay. I will share your comments with our Team. We look forward to seeing you again soon! Sincerely, Aixa Berrios aixa.berrios@Hilton.com

Ottawa, Ontario
Reviewed 1 week ago

We stayed at the Embassy Suites in San Juan for a couple of days prior to our cruise. It is an excellent family friendly hotel with lots of activities and amenities. It is a block from the beach and there is a section exclusively for the hotel guests where you can get lounge chairs and umbrellas. The staff is friendly...

Review collected in partnership with Embassy Suites Hotels
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2Thank Jcdstg
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Jcdstg: Thank you for taking the time to review our hotel. We are always working to enhance our guests’ experience and it's wonderful to hear that you and your family enjoyed your time with us. We hope to welcome you back soon to the Embassy Suites San Juan! Sincerely; Aixa Berrios aixa.berrios@Hilton.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
The Embassy Suites San Juan Hotel & Casino is conveniently located just a short walk to the beautiful Isla Verde Beach. The newly renovated hotel is also very close to the Luis Munoz Marin Intl. Airport. It is the only all-suite hotel in the San Juan metropolitan area. All our suites have a living room and a separate bedroom. Our guests enjoy a free made-to-order breakfast every morning and two hours of complimentary drinks every evening from 5:30 to 7:30pm. The Embassy Suites San Juan Hotel & Casino recreational facilities include a Casino, a lagoon style outdoor pool, kids playground, restaurants and a beach concession at Isla Verde Beach with beach towels, chairs and umbrellas for our guests. We offer over twelve thousand square feet of flexible meeting space including our La Vista Room which over-looks the free-form pool and waterfalls, ideal for social events. ... more   less 

Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: RM629 - RM1,702 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com and Travelocity so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Hotel Style:
#3 Casino Hotel in Isla Verde
#3 Spa Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#7 Family Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“our room overlooked the pool and that was nice”
 of 5 bubbles AndersonFamily2020, 19 Mar 2017 | Read review
“maybe pool floor”
 of 5 bubbles w0rldtraveler757, 13 Mar 2017 | Read review
“recommend to get higher rooms due to the weekend bands in the casino”
 of 5 bubbles R5673WFdenised, 3 Mar 2017 | Read review
“most of the rooms are good. Higher the better”
 of 5 bubbles jwalantt2013, 25 Feb 2017 | Read review
“dirty carpets in the rooms. Bring your sandals.”
 of 5 bubbles velasquezle, 9 Feb 2017 | Read review
5 of 5