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28/01/2018 29/01/2018
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    Embassy Suites by Hilton San Juan Hotel & Casino

    8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
    +1 855-605-0319
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    28/01/2018 29/01/2018
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    Traveller (629)
    Room & Suite (247)
    Pool & Beach (165)
    Overview
    • Excellent42%
    • Very good34%
    • Average15%
    • Poor6%
    • Terrible3%
    Travellers talk about
    “happy hour” (248 reviews)
    Free Wifi
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Casino
    3.5 Star Hotel
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    Offers from Embassy Suites by Hilton San Juan Hotel & Casino
    Special Offer: Double Points, Every Stay
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    Rooms
    28 Jan29 Jan
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (2,611)
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    1 - 5 of 2,410 reviews

    Reviewed 1 week ago

    The flight was brief from NYC, the view from the plane was nothing short of beautiful however, landing the weather very humid and people changed once arriving. I wanted here because I am fluent in Spanish and when I worked in New York the Puerto...More

    Thank blondebunny2018
    Response from Maricely d, Director Of Operations at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 1 week ago

    Dear Blondebunny2018, We appreciate your feedback. It is extremely sad to know that you and your husband did not receive the warm hospitality that we are well known for. Your experience in our Island is not a reflection of the wonderful and caring people that...More

    Hotel's Favourite
    Reviewed 24 October 2017

    I work for a federal agency that deployed to Puerto Rico to provide disaster response just days after Hurricane Maria struck Puerto Rico. We were all packing wet wipes, packaged food and mosquito repellent as we had no idea where we would stay or what...More

    6  Thank Ghostwriter62
    Response from Maricely d, Director of Operations at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 27 October 2017

    Dear Ghostwriter62; Words cannot express the wonderful feeling we had reading your review. Yes, Maria was such an overwhelming act of nature but we managed thru specially making sure that our guests were treated as expected with our warm and caring hospitality. Thank you so...More

    Reviewed 2 weeks ago

    Great Hotel with large rooms and very comfortable interior. Has Outback Steakhouse in the lobby and a small casino. A couple blocks from the beach, but not a difficult walk. Its close to the airport and adjacent to the highway for business. Restaurants are a...More

    Thank Masonsvacation
    Reviewed 2 weeks ago

    Our reservation for March was just canceled as the hotel is still recovering from the Hurricanes. So i'm not sure how someone on short notice booked and stayed recently? No call, no alternate suggestions, now scrambling for accommodations before cruise (which has been paid for...More

    3  Thank mjd1267
    Response from Maricely d, Director Of Operations at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 2 weeks ago

    Dear mjd1267, We are sorry that your reservation was cancelled. As you mentioned, we are in the restoration process after Hurricane Maria. We have been hosting First Responders assisting with the recuperation of our Island. Most of the hotels nearby also suffered from the winds...More

    Reviewed 3 weeks ago

    Our basketball team stayed at the Embassy Suites for five nights/six days. We had a great experience. Considering the hotel was FULL with government workers, etc, who were there helping assist with hurricane relief, the people working at hotel were super. The staff at front...More

    Review collected in partnership with Embassy Suites Hotels
    Thank Tim S
    Response from Maricely d, Director of Operations at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 3 weeks ago

    Dear Tim S, We are so happy that you and your basketball team had a great time at our Embassy Suites San Juan. We appreciate your wonderful comments on staff, which we will share with all. We look forward to seeing you once again at...More

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Breakfast included
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Casino and Gambling
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • US$166 - US$333 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Spa Hotel in Isla Verde
    • #6 Romantic Hotel in Isla Verde
    • #6 Family Hotel in Isla Verde
    • #6 On the Beach Hotel in Isla Verde
    • #6 Business Hotel in Isla Verde
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 299
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Orbitz, HotelQuickly, TripOnline SA, Cancelon and getaroom.com so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • Carolina >
    • Isla Verde
    • Also Known As
    • Embassy Suites San Juan Hotel Isla Verde ,
    • Embassy Suites San Juan Hotel And Casino ,
    • Embassy Suite San Juan Puerto Rico ,
    • Embassy Suites Carolina ,
    • Carolina Embassy Suites ,
    • Embassy San Juan
    Add Photo Photos
    Traveller (629)
    Room & Suite (247)
    Pool & Beach (165)
    Dining (86)
    Hotel & Grounds (398)
    Bathroom (22)
    Business Centre & Event Rooms (8)
    Family and Play Areas (3)
    Nearby
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    Nearby Attractions
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    1.10 km away
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    Ask a question
    Questions & Answers
    robjan245
    6 January 2018|
    Answer
    Response from viatgesrjr | Reviewed this property |
    There are many hotels having problems due to the hurricane, and lack of power. Have you checked Couryard Marriott in Isla Verde? They have stayed open almost all the time. There is also an emerging new group of small hotels.
    0
    Votes
    Steven S
    25 September 2017|
    AnswerShow all 3 answers
    Response from Tom B | Reviewed this property |
    Given the current infrastructure issues in the aftermath of Irma and Maria I would consider canceling any upcoming trips to SAN Juan. Chances are there will still be widespread power outages across the entire island still... More
    1
    Vote
    nycmama1225
    26 August 2017|
    AnswerShow all 7 answers
    Response from alza007 | Reviewed this property |
    Take a taxi, Uber are prohibited at the airport. only can leaven not pick ups
    0
    Votes
    Room Tips
    "Upper floors are much quieter and 7th floor is for Hilton Honors members."
    Read review
    "Higher Floors on the North Side give you a view of the Ocean."
    Read review
    "We didn't hear the highway, only the music in the lobby, so any room on any floor would be the same."
    Read review
    "We were on the 6th floor. It was quiet."
    Read review
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