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01/02/2018 02/02/2018
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    Embassy Suites by Hilton San Juan Hotel & Casino

    8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
    +1 855-605-0319
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    01/02/2018 02/02/2018
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    Traveller (629)
    Room & Suite (247)
    Pool & Beach (165)
    Overview
    • Excellent42%
    • Very good34%
    • Average15%
    • Poor6%
    • Terrible3%
    Travellers talk about
    “happy hour” (246 reviews)
    Free Wifi
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Casino
    3.5 Star Hotel
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    Rooms
    1 Feb2 Feb
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (2,601)
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    11 - 15 of 2,400 reviews

    Reviewed 25 September 2017

    Employees looked unhappy. I'm a Hilton Honors member and didn't feel welcomed at this Embassy Suites Isla Verde Hotel. Check in is at 4 pm and my room wasn't ready. Staff working the manager's special looked upset. For Breakfast, bacon was not offered. Fruit options...More

    Review collected in partnership with Embassy Suites Hotels
    1  Thank joserU581YY
    Reviewed 23 September 2017

    Stay was typical for an Embassy Suites. Rooms nice sized and the breakfast was good. Only issue I have is the hotel charges a resort fee of 18% which doesn't get you anything that you don't already get at all Embassy Suites especially when you...More

    Thank mkaustintexas
    Reviewed 20 September 2017

    The Hotel was great, very clean, great staff and it was perfect for my big family. It is one of the few if not the only one willing to accomodate 5 people in one room. The rooms are very comfortable and I really enjoy the...More

    Review collected in partnership with Embassy Suites Hotels
    Thank ladiane578
    Reviewed 19 September 2017

    I went on vacation with a recently fractured foot and the staff was extremely accommodating.The first day we got there they did not have a walk in bathroom available but they made sure I had one on the second day. They moved our luggage with...More

    1  Thank DebbieG493
    Reviewed 18 September 2017

    Overall the location of the hotel is great. Its a block away from the beach and the hotel provided towels, umbrellas and chairs on the beach. The facility is clean the pool is well maintained. The GENERAL MANAGER is competent and AWESOME! She was very...More

    Review collected in partnership with Embassy Suites Hotels
    Thank IappreciateGreatFood
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Breakfast included
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Casino and Gambling
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • US$225 - US$387 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Spa Hotel in Isla Verde
    • #6 Romantic Hotel in Isla Verde
    • #6 On the Beach Hotel in Isla Verde
    • #6 Business Hotel in Isla Verde
    • #7 Family Hotel in Isla Verde
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 299
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotwire, Orbitz, Cheap Tickets, Travelocity, TripOnline SA, Hotels.com, HotelQuickly, Cancelon and getaroom.com so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • Carolina >
    • Isla Verde
    • Also Known As
    • Embassy Suites San Juan Hotel Isla Verde ,
    • Embassy Suites San Juan Hotel And Casino ,
    • Embassy Suite San Juan Puerto Rico ,
    • Embassy Suites Carolina ,
    • Carolina Embassy Suites ,
    • Embassy San Juan
    Add Photo Photos
    Traveller (629)
    Room & Suite (247)
    Pool & Beach (165)
    Dining (86)
    Hotel & Grounds (398)
    Bathroom (22)
    Business Centre & Event Rooms (8)
    Family and Play Areas (3)
    Nearby
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Steven S
    25 September 2017|
    AnswerShow all 3 answers
    Response from Tom B | Reviewed this property |
    Given the current infrastructure issues in the aftermath of Irma and Maria I would consider canceling any upcoming trips to SAN Juan. Chances are there will still be widespread power outages across the entire island still... More
    1
    Vote
    nycmama1225
    26 August 2017|
    AnswerShow all 7 answers
    Response from alza007 | Reviewed this property |
    Take a taxi, Uber are prohibited at the airport. only can leaven not pick ups
    0
    Votes
    nycmama1225
    15 August 2017|
    AnswerShow all 4 answers
    Response from Tu B | Reviewed this property |
    We used an awesome tour guide. We asked him for referrals and activities. I would try him Carlos Rosa 787-949-7497 the embassy also had a little travel station inside there. I would ask the hotel next. Enjoy!
    1
    Vote
    Room Tips
    "Upper floors are much quieter and 7th floor is for Hilton Honors members."
    Read review
    "Higher Floors on the North Side give you a view of the Ocean."
    Read review
    "We didn't hear the highway, only the music in the lobby, so any room on any floor would be the same."
    Read review
    "We were on the 6th floor. It was quiet."
    Read review
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