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Myself and 3 girlfriends stayed here early August. The hotel was beautiful. Service excellent. Room was always made up early. Plenty of extra towels and linens provided. Beach and chair service efficient. Beach very nice and clean. Pool large and refreshing. The prices were very...More
Stayed with my wife for two nights in June 2017, after the remodeling was done. I had stayed previously in the hotel, since it is one of my favorites in Puerto Rico, where I live. The new management has done a great job refurbishing the...More
2 Thank Esteban P
Response from Yvonne R, Guest Relations Manager at El San Juan Hotel, Curio Collection by HiltonResponded 15 June 2017
Thank you for taking the time to share such a detailed review. It is always great to read how the staff has made a mark in someone's vacation. They are truly committed to ensuring that every guest has a wonderful experience and notes like yours...More
great facilities, but extremely poor staff As gold member, I have to tell staff I was and even though, staff did not even bother to offer extra services. Thereafter I requested for room upgrade 3 times and breakfast, but completely ignored. Drinks at the bar...More
Review collected in partnership with Curio – A Collection by Hilton
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Beds were very comfortable. The main lounge area is very nice with carved mahogany. Nice looking pool area. Friendly staff (other than at check out).
There is the positive.
Rooms not cleaned well, lights burnt out or broken. Doors broken, "wine refrigerator"-really, no extra shampoo...More
3 Thank jbt4fish2004
Response from Susan W, Front Office Manager at El San Juan Hotel, Curio Collection by HiltonResponded 2 days ago
It was a real pleasure having you as our guest in our beautiful property. I would like to Thank You for taking the time to write this review in letting us know about our service and facilities. We are constantly looking for ways to improve...More
Just came back from a quick four night trip with my teenage son to the El San Juan Hotel. We had an absolutely fantastic time and I can't say enough nice things about the hotel. I'll start with our room, which was very clean and...More
US$227 - US$639 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#1 Casino Hotel in Isla Verde
#1 On the Beach Hotel in Isla Verde
#1 Luxury Hotel in Isla Verde
#1 Spa Hotel in Isla Verde
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Response from LOTZFAMILYUSA | Reviewed this property |
The water was really calm - my mom doesn't like the ocean but loved the one on the El San Juan hotel beach. There is a swim up bar in 2 of the 3 pools. There is a Chillis restaurant right across the street and a great... More
The water was really calm - my mom doesn't like the ocean but loved the one on the El San Juan hotel beach. There is a swim up bar in 2 of the 3 pools. There is a Chillis restaurant right across the street and a great Mexican food place next door - both of which were reasonably priced. Enjoy your trip!
When renting a car, make sure you read carefully. I booked my car through priceline. They gave a great price, but when I got there to pick up my car, there were a bunch of fees added to my car. I ended up paying nearly $200... More
When renting a car, make sure you read carefully. I booked my car through priceline. They gave a great price, but when I got there to pick up my car, there were a bunch of fees added to my car. I ended up paying nearly $200 more than originally quoted.
The parking fees at El San Juan Hotel is $20 per day. I think it depends on what you want to do. If you plan to drive a lot, then it's worth to rent a car. If you want to stay mainly at the hotel by the beach, then it's not worth to rent a car. There are a lot of restaurants in the nearby of El San Juan Hotel that you can get to, including a supermarket.