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El San Juan Hotel, Curio Collection by Hilton

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3,038 Reviews from our TripAdvisor Community

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There are newer reviews for El San Juan Hotel, Curio Collection by Hilton
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Showing 2,924: English reviews
Pleasant Valley, New York
Reviewed 3 November 2015

This resort is second to none. The hotel has several pools and direct access to the ocean! The scenery is beautiful! The bar food and drinks are over priced and it would benefit the hotel to drop their prices to keep people eating and drinking inside the hotel rather than going out. Two drinks at the bar cost $25!! The...

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Helpful?
Thank Candice M
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review, it was a pleasure to have you as our guests, and happy to hear you enjoyed the resort and her amenities! I appreciate you recognizing Jesse at the pool deck , he is an outstanding employee and I am glad he was accommodating. I look forward to personally welcoming you back very soon! Susan.wilkerson@hilton.com

Austin, TX
Reviewed 2 November 2015

It was hard to leave the property to do things outside of the resort. It has everything you need: a variety of restaurants, casino, spa, bars, shopping, Starbucks, beach, pools, gym and more. The concierge helped us plan a ziplining outing. There's also lots of places within walking distance including a grocery store. I will definitely stay here again. It...

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Helpful?
1Thank JacquelineRN
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review and for selecting the El San Juan as your getaway.. The El San Juan has so much to offer, with the 7 restaurants, amazing pools and beach, top notch spa services, bars galore, nightly entertainment and much more....We are happy to hear you were able to enjoy them. Thank you again Susan.wilkerson@hilton.com

Glenwood, United States
Reviewed 2 November 2015

Stayed here for a family wedding. The staff was extremely friendly and attentive. The rooms were not as nice as I expected for a Hilton, but we spent very little time in the room, so it was ok. Beds were comfortable. Pools and beach were great. I would not hesitate to stay here again.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Amy S
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for staying with us and for writing this review. The El San Juan is host to many weddings, and has been recognized as the #1 wedding destination by the 'Wedding Wire' site. Again I appreciate your time, and I hope you will consider a return visit very soon! Susan.wilkerson@hilton.com

Wall Lake, United States
Reviewed 1 November 2015

This hotel was a very nice hotel, somewhat up scale with the first impression when you walk into the lobby. Staff were very attentive and courteous, offering to help with anything you might need. The rooms were fairly simple, clean with exception of the corners and woodwork. Our shower had drain problems and lukewarm showers. We had a fridge but...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank William B
Pittsburgh, Pennsylvania
Reviewed 1 November 2015 via mobile

This hotel was recommended to us by family when we were planning a trip to PR. It's a beautiful hotel and all of the staff were really friendly and accommodating. The rooms were recently updated and we were able to get a huge corner room for a really low price. The hotel and pools are beautiful and since it's the...

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1Thank Amanda E
Reviewed 31 October 2015 via mobile

This Resort not only has beautiful architectural features but it has amazing people. David Valentin was a huge part of our little wedding. He scheduled everything, from the flower bouquet to the dinner after the wedding. My wife and I are truly pleased with his services and all the staff overall. It was an amazing experience and we will be...

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Thank Roger G
New York
Reviewed 30 October 2015

We were given early check in with no problem (10am). The overall service we received was great but our room really needed to be rehabbed. The bathroom was extremely small and odd to open the doors and the walls, ceilings needed to be redone. The beds also need to be replaced. It didn't appear to be up to par with...

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Helpful?
Thank Francesca L
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for taking the time to post your and I am very happy to hear you had an overall enjoyable stay! We are under new ownership and management who are currently in the planning process of a multi-million dollar renovation scheduled for 2016 and I hope you will plan on vacationing with us again. Best and Warm Regards Susan.wilkerson@hilton.com

New York City, New York
Reviewed 29 October 2015

Though it rained for a period of time during our entire stay, we absolutely loved it! The lobby and pool/beach area were absolutely gorgeous. You can rent a jetski right on the beach. There is nightly entertainment on the weekend in the lobby as well as a nightclub. Checked in late with Giovanni and he was wonderful. He assigned us...

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Helpful?
Thank ahnmei
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Tank you for your amazing review, it was a pleasure having you as our guests, and I look forward to personally welcoming you back to the beautiful island of Puerto Rico and her 'Shining Star" El San Juan! Always at your service! Susan.wilkerson@hilton.com

U.S. Virgin Islands
Reviewed 29 October 2015

Beautiful decor with gorgeous chandeliers makes you feel like you are stepping in to old world charm. Lots of fun areas by the beach and pool to enjoy comfortably. Several restaurants to choose from on site.

Review collected in partnership with Hilton Hotels & Resorts
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2Thank Diana R
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review, and for recognizing the vast amount of history and charm the El San Juan is renown for. The El San Juan is a classic hotel, over 50 years old it was built by an architect that traveled all over Europe picking perfect elements, like Italian red marble, and crystal chandeliers, with the intent of making...

Bronx, New York
Reviewed 29 October 2015

I have been staying at this hotel for years! This year alone we've stayed here 4 times! We have stayed at other hotels on the strip, this is by far our favorite. The pool and beach are in close proximity. The staff is always friendly and helpful. The pool bar staff have become like family! Luis and Miguel are always...

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Helpful?
Thank christina0224
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for posting this review and for recognizing Luis and Miguel~ In Spanish the saying is 'Mi Casa es Su Casa" you are always a welcome in our house! See you again very soon.. Susan.wilkerson@hilton.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Casino and Gambling
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive pool featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, plus lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Hotel, Curio Collection by Hilton

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico (Formerly El San Juan Resort & Casino, A Hilton Hotel)
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: RM1,191 - RM2,573 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Hotel, Curio Collection by Hilton 4*
Number of rooms: 386
Reservation Options:
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Also Known As:
El San Juan Resort And Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
Hotel Style:
#4 Casino Hotel in Isla Verde
#4 Spa Hotel in Isla Verde
#4 Luxury Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from El San Juan Hotel, Curio Collection by Hilton staff and other travellers.
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Questions? Get answers from El San Juan Hotel, Curio Collection by Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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