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El San Juan Hotel, Curio Collection by Hilton

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3,038 Reviews from our TripAdvisor Community

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Showing 2,924: English reviews
Reviewed 29 October 2015 via mobile

It was a nice stay at the El San Juan.What it's made most nice our trip was The Concierge Yoel Torres and his team,who help us with everthing with love and passion,even in his Free Day,he work with such enthusiasm, the staff made our stay a beauty.Big Props to the staff...

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Helpful?
1Thank Kiko S
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review and for recognizing our '5' Star Concierge staff, whom go out of their way to ensure your requests are met and exceed your expectations. Thank you again an we hope you plan a return visit very soon! Susan.wilkerson@hilton.com

Houston, Texas
Reviewed 29 October 2015

My husband and I visited the hotel last year on our honeymoon. Although we did not stay here, I have on a previous trip with girlfriends and we really enjoyed ourselves. The lobby is usually filled with locals and tourists, dancing to live band that plays in the evenings. The bartenders are very kind and make very tasty drinks! For...

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Helpful?
Thank MissKriss26
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review and we are so happy to hear you enjoyed all of the amenities the El San Juan has to offer and renown for: 7 fine restaurants, a dozen bars, world class shopping gallery, a full service spa and salon, 3 pools, casino ....all located on 16 acres of beach front property, 5 minutes from the...

West Palm Beach, Florida
Reviewed 28 October 2015

The El San Juan Is back! Reburbished, new furniture, and impecible service in an oceanfront location. I stayed in an oceanfront room on the second floor of their "cottage", a separate stand alone wing of the Hotel. The room was spacious, bright with a large balcony overlooking the ocean. The sounds of waves crashing on the beach was delightful. The...

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Helpful?
1Thank Jeff W
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for taking the time to post this delightful review! As you mention we are under new ownership and management and there are fabulous things coming our way for the Resort.. I will keep you posted on the remodel, I look forward to your return soon! Thank you again! Susan.wilkerson@hilton.com

Los Angeles, California
Reviewed 28 October 2015

My only complaint about this property is something beyond their control -- the mosquitos. Thirty-eight mosquito bites later I am one big itch. That aside, this was a wonderful property with friendly staff. I was allowed to check in early and so were my other guests. Any complaints from my group were met with swift resolution. I had to rely...

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Thank Thryeris M
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

I thank you for selecting the El San Juan as your vacation destination recently, and for taking the time from your schedule to share with us your experience at the resort. It was a pleasure to hear we have met, and exceeded your expectations in accommodations as well as service during your stay. Thank you, if your travel should bring...

East Meadow, New York
Reviewed 27 October 2015

Pretty hotel, great service, nice staff, yummy restaurants. The beach is pretty nice compared to other hotels I have stayed at in Puerto Rico. Hotel and grounds are clean. Only downside- no balconies.

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Thank sharig77
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

thank you for your review and for being our guest! Please contact me directly when your travel should bring you back to San Juan as it would be my pleasure to personally welcome you back! Best Regards Susan.wilkerson@hilton.com

New York City, New York
Reviewed 27 October 2015

everything was great at the hotel, the staff greeted you with a smile and always made sure you were doing great. awesome martinis at the front bar near the entrance, great service from christian and louis at the pool bar and beach. we can't wait to go back!

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Thank rey r
Reviewed 27 October 2015

The only thing going for this large brand hotel is its location on the beach and large pool areas. This hotel is overpriced and overrated. I arrived with my 2 children and husband....we were not allowed check in 1 minute prior to 3. We were offered the concierge service for storage of bags and a small closet to change into...

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Thank Sandra J
Cincinnati
Reviewed 26 October 2015

I love this place and staff aim to please you. Will be back soon! Pool was beautiful and open late. Plenty of entertainment, clubs, and places to eat. The mechanical bull on site was fun also. View was not that good but I was not in the room that much.

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2Thank Crystal M
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you and Please do stay with us every year! More than30% of our guests are repeat guest who stay annually or more, we'd be happy for you to join the Club! All the best and Thank you again Susan.wilkerson@hilton.com

St. Thomas
Reviewed 26 October 2015

My experience at this hotel was good. Everyone was super friendly and kind. I will most definitely come back and stay at this hotel. Gym and pool access at anytime. It has two Starbucks stores which was amazing and nice little gift shops.

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2Thank Haneen S
Connecticut, USA
Reviewed 26 October 2015

booked a long weekend with my husband (we are in our mid-30s). arrived at hotel at 1130am and was told that our room wasn't ready and they would text us when it was. FINALLY got our text at 3:51pm (check in is guaranteed by 4pm). the man behind the desk was less than sympathetic about the long wait. we stayed...

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Thank LondonGirl3
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

We are sorry that you had a disappointing experience during your stay with us. Our goal is to always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver and allow us the opportunity to take corrective action. Guest satisfaction is very important to us and we try hard to make sure all...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Casino and Gambling
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive pool featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, plus lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Hotel, Curio Collection by Hilton

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico (Formerly El San Juan Resort & Casino, A Hilton Hotel)
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: RM1,200 - RM2,573 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Hotel, Curio Collection by Hilton 4*
Number of rooms: 386
Reservation Options:
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Also Known As:
El San Juan Resort And Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
Hotel Style:
#4 Spa Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#4 Luxury Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from El San Juan Hotel, Curio Collection by Hilton staff and other travellers.
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Questions? Get answers from El San Juan Hotel, Curio Collection by Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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