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El San Juan Resort & Casino, A Hilton Hotel

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El San Juan Resort & Casino, A Hilton Hotel
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2,931 Reviews from our TripAdvisor Community

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There are newer reviews for El San Juan Resort & Casino, A Hilton Hotel
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Showing 2,822: English reviews
new jersey
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 10 August 2015

We arrived at 10:00am and we were upgraded to a Garden Lanai room. Check in process was smooth and friendly. The property is gorgeous! I have stayed at several hotels in Puerto Rico, and on first sight I was floored. People need to remember this is Puerto Rico, the weather, sun and sand cause wear and tear on a building.... More 

Helpful?
3 Thank prbaby
Coral Springs, Florida
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 August 2015

I was pleasantly surprise of such a great place. I was very hesitant after reading some reviews that were not that favorable. I requested a room away from the elevator and I was accommodated immediately. Room very spacious, little dated but the view to the beach was breathtaking!!! Great crowd meets by the bar and the live music they play... More 

Helpful?
Thank Gal218
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 August 2015

I want to make people aware of a situation that happened to me over a month ago. I had money stolen from my room ($700.00). Unfortunately the safe deposit box in the room was not working. I mentioned it to the front desk personnel. They were supposed to send someone to fix it, but no one ever bothered to stop... More 

Helpful?
4 Thank lgonzalez0001
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for taking the time to post your feedback. Please accept our sincere apology. We want you to know that the comments we receive from our guests are taken very seriously and your suggestions will help us to improve. Again, please accept our apologies for the inconvenience you experienced. If I can be of further assistance please feel free... More 

Laredo, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 August 2015

I had stayed at this hotel in 2012 and by coincidence ended up staying at the same hotel this time around (July 2015). I love that they have several restaurants to choose from. My favorite was the pizzeria.. Everything on the menu was great. Service and amenities were superb. There is one staff member that I want to recognize he... More 

Helpful?
1 Thank Lynda G
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your amazing review, it was a pleasure having you as our guests! I look forward to welcoming you back! Susan.wilkerson@hilton.com More 

Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 August 2015 via mobile

My teenage kids and I went to P.R. For almost a week. We had a great time. The resort was very nice; the staff friendly and smiley.... The food was expensive for sure on the property. We ate mostly in the surrounding restaurants which were very good!!! We recommend Platos and Metropol. For activities .. Would recommend the Bio Bay... More 

Helpful?
Thank MarinaBeye
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review, all guest feedback is very important to us and I thank you for your time. I look forward to welcome you back! Susan.wilkerson@hilton.com More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 August 2015

I was here with a group of about 30 people for a wedding (all staying in different rooms in different buildings) and every single one of us had a hard time saying anything nice at all about this place. The bride had a puddle in her bathroom with little worms in it - called to ask for someone to clean... More 

Helpful?
Thank Bethanny R
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

We are sorry that you had a disappointing experience during your stay with us. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Our Food and Beverage pricing is competitive with San Juan's popular resorts and hotels, as well as stateside properties. Regardless, I will share your... More 

New York, United States
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 August 2015

Stayed here last summer and had a great time! Hotel was nice, big lobby with bar. Clubs are located inside the hotel so if you are looking to have a good time at night you do not have to go far. Food was great and staff was very friendly! The only downside I had was that the hotel decor (lobby)... More 

Helpful?
Thank Crystal C
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review, and I appreciate you taking the time to post your feedback! I look forward to many more "weekends' and we are at your service! Best Regards Susan.wilkerson@hilton.com More 

Washington DC, District of Columbia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 August 2015

We didnt stay here but came on a Saturday night for some amazing dancing and music. I hadn't salsa danced in YEARS but found many great partners who were patient with me and made me feel like a dancing queen. The hotel was lovely and I can imagine that it's a great place to stay.

Helpful?
Thank Teekampia
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for Enjoying your stay with us! We look forward to welcoming you back very soon! Susan.wilkerson@hilton.com More 

Lakewood, Colorado, United States
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 August 2015

My husband and I stayed here for our honeymoon in April/May 2015 and though that this was a great deal for the price that we paid. Our room was fine, we had no view mostly because we chose the cheaper room option. The only thing I didn't like about the room was the shower. It was a stand up shower... More 

Helpful?
Thank Jessica P
Gurabo, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 August 2015

Early Saturday afternoon we were enjoying a peaceful and relaxing day with our children in the pool area of the San Juan Hotel, I requested two plastic cups with ice at the bar near the pool/beach area; Jennifer the waitress that was attending me was questioning in an uncomfortable attitude what my use for the cups with ice were for... More 

Helpful?
4 Thank AmaiaLibertad
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Resort & Casino, A Hilton Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive Encanto Pool Complex featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the Edourad de Paris Day Spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, a world-class casino, plus 15 lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Resort & Casino, A Hilton Hotel

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: RM1,414 - RM1,872 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Resort & Casino, A Hilton Hotel 4*
Number of rooms: 386
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Travelocity, Expedia, Hotels.com and Orbitz so you can book your El San Juan Resort & Casino, A Hilton Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El San Juan Hotel Isla Verde
El San Juan Resort And Casino
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
Hotel Style:
#4 Casino Hotel in Isla Verde
#4 Luxury Hotel in Isla Verde
#4 Spa Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from El San Juan Resort & Casino, A Hilton Hotel staff and other travellers.
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Questions? Get answers from El San Juan Resort & Casino, A Hilton Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Above all amediaties, very secure and 5 star rating.”
 of 5 bubbles leow203, 2 Nov 2016 | Read review
“I just always suggest asking for upgrades at check-in. What's the worst people can say no”
 of 5 bubbles mariehotel, 12 Aug 2016 | Read review
“ask for one of the newly remodeled ones or the bungalows. The ones pictured on their website are the remodeled ones.”
 of 5 bubbles AaronC1977, 26 Jul 2016 | Read review
“Just don't choose a room near the nightclub.”
 of 5 bubbles LilaDiana, 14 Jul 2016 | Read review
“Right now most of the better rooms are under construction but its their low season.”
 of 5 bubbles SusanCFeldman, 13 Jul 2016 | Read review
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