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El San Juan Hotel, Curio Collection by Hilton

Booking.comUS$246*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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El San Juan Hotel, Curio Collection by Hilton
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3,111 Reviews from our TripAdvisor Community

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There are newer reviews for El San Juan Hotel, Curio Collection by Hilton
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Showing 2,993: English reviews
Byram, New Jersey
Reviewed 24 October 2015 via mobile

Upon check-in, you receive a glossy, color newsletter with some info and statements from the manager about returning the facility to greatness. The place is a bit schizophrenic in its transition. The lobby bar is nice-looking, but I found an insect INSIDE ice that I got from the machine for my room's area. There's are place cards at the pretty...

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Helpful?
Thank MollyMommy
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for relaying your recent experience at the El San Juan, and I am terribly sorry to see that your stay did not live up to your expectations. We are under new ownership and management, where our key focal points are exceptional service and product. Our Food and Beverage pricing is competitive with San Juan's popular resorts and hotels,...

KISSIMMEE, United States
Reviewed 23 October 2015

My family was very satisfied from the moment we walked in this Hotel. Everybody was courteous and very professional in their respective responsibilities. The musical entertainment was also very good. The only negative thing I can say is that the restaurants were a little pricy. But there were a bunch of other restaurants in the area that were much more...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Robert A
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review and I very happy you and your family enjoyed the resort. I am sorry you found our Food and beverage pricing somewhat high, we are competitive with other resorts as well as local restaurants in the metro area. The Resort is renown for having a vast selection of dining options so there is no need...

poinciana, fl, United States
Reviewed 23 October 2015

rather serious issues with: friendliness of staff (exception was bell staff and housekeepers). overcharged from reservation amount to check out amount. concierge gave ALL bad information costing $100 in unnecessary cabs and a full day of our visit. would have liked a microwave and even the smallest freezer as we needed an icepack for insulin on trip home but did...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Jeanne A
JeffLesker, General Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thanks Jeanine A for posting your review on trip Advisor and thanks for giving us really high marks for location , sleep quality and cleanliness. I regret that you encountered unfriendly staff with exceptions and spotty info from our concierge. We value guest feedback and I will personally share your review and look into the issue. Concerning your insulin, had...

Austin, Texas
Reviewed 22 October 2015

Beautiful hotel grounds, location to various resturants and bars. Hotel pool and beach area very relaxing and attentive staff. Pay attention to the beautiful tropical flowers, trees and lizards every where

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Helpful?
Thank Jackie B
Westerville, United States
Reviewed 22 October 2015

This hotel is great for the price. It has a great beach with awesome Amenities. There is lots of action from the Club Brava to live band and Salsa in the lobby. I truly felt immersed into the PR culture staying here. Great Native food just a 5 minute walk South. and 5 resturants and a shopping mall in the...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Ashley D
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review! There are many hotels/resorts in the San Juan area, and we thank you for selecting the El San Juan for your getaway. Your review was very complimentary of our service and facility, and I thank you for that. I am glad to hear the location, and the resorts amenities were to your liking and you...

Reviewed 21 October 2015

I traveled with 16 other girls. We had one suite and four other rooms, all were perfect for our needs. This resort was so easy for a big group with the casino, bars, restaurants, proximity to the beach and pool. We hardly left the resort. The food at the pool/beach was great and the service was wonderful. We will definitely...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank brittanyr816
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review, it was a pleasure too have you as our guests and to be a host for your event! The El San Juan, renown for the 'Place to see and to be Seen" in San Juan, has everything you need for the perfect getaway, with 7 restaurants, casino, shops galore, all on 16 acres of lush...

Ft.Pierce, United States
Reviewed 21 October 2015

Very beautiful resort. Excellent dining facility, however if dining in The Meat Market or El Piccolo do not be in a hurry. In general Hotel staff was excellent, however I found the casino staff very rude, compared to other casinos I have attended.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Scott D
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Scott thank you for your review, ,all guest feedback is very important to us and appreciate your time in posting your comments. The El San Juan is under new management and ownership and our daily focus is on impeccable service at every level, we are diligently working with all team members in every effort to meet and exceed our guest...

Wilmington, North Carolina
Reviewed 20 October 2015

My wife and I visited the El San Juan Resort & Casino while visiting the island a couple of weeks ago. While the casino/hotel was really nice inside it was extremely small.. Only one craps table in the casino and it did not open till 7:00 pm...And we were there for lunch..... If you go here for table games, you...

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Helpful?
Thank pparrothead
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for review and we are pleased to hear you enjoyed the resort while celebrating your special event with us ! Regarding the casino, we are under new ownership and management, and are in the planning stage of a multimillion dollar renovation in 2016 that will cover all aspects of the facility. I hope you will consider staying with...

New York City, New York
Reviewed 19 October 2015 via mobile

Went to the hotel for a week. Had an awesome time with my friends. The hotel is beautiful and the service was great in every area. I specially want to thank a waitress who served me and my friends in the pool and breakfast area, keydi, who always camw to us with a big smile and made us feel welcome....

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Helpful?
Thank Julia H
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your "A+" review! Thank you for your review! There are many hotels/resorts in the San Juan area, and we thank you for selecting the El San Juan for your getaway. Your review was very complimentary of our service and facility, and I thank you for that. I am glad to hear the location, and the resorts amenities...

Las Vegas, NV
Reviewed 19 October 2015

We went to celebrate our 40th anniversary in PR and chose this hotel for its location. We love the lobby but the rooms, the pools, and the loungers need to be destroyed and replaced with new. Our anniversary was never acknowledged!!!! Other hotel did. Our pool assistant was the highlight of our stay. Jessie is such a hard worker. He's...

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Helpful?
Thank PaulaRivera
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review and for taking your time to share your comments. We are constantly looking for ways to improve our services and areas of opportunity. I have already shared you feedback with our rooms management as well as our pool staff, for their immediate attention, and I can assure you this is not the level of service...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive pool featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, plus lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Hotel, Curio Collection by Hilton

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico (Formerly El San Juan Resort & Casino, A Hilton Hotel)
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: RM1,007 - RM1,904 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Hotel, Curio Collection by Hilton 4*
Number of rooms: 386
Reservation Options:
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Also Known As:
El San Juan Resort And Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
Hotel Style:
#4 Luxury Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#4 Spa Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from El San Juan Hotel, Curio Collection by Hilton staff and other travellers.
109 questions
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Questions? Get answers from El San Juan Hotel, Curio Collection by Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the hotel in going through construction and labour disputes at this time”
kjohn140, 24 Apr 2017 | Read review
“Ocean Villas are truly amazing. more money, but heaven on earth- picturesque views have balconies (Main building does not have balconies).”
Developingpeople, 14 Apr 2017 | Read review
“Get pool view or beach view, not city view.”
lmartini1974, 13 Apr 2017 | Read review
“Either garden view or pool view are good values.”
, 11 Apr 2017 | Read review
“Get beach view its worth it. There are pool and ocean villas but we did not see the inside.”
phanssen, 9 Apr 2017 | Read review
5 of 5
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US$246* /night
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Prices are for 1 room, 2 adults
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