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El San Juan Hotel, Curio Collection by Hilton

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El San Juan Hotel, Curio Collection by Hilton
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3,111 Reviews from our TripAdvisor Community

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Showing 2,993: English reviews
Atlanta, United States
Reviewed 3 October 2015

The lobby, and everything in the hotel is great, but the rooms are equivalent to an inner city Comfort Suites. The mattress was on a slab of plywood, practically on the ground. I saw 3 rooms and all were alike, pressboard "build it yourself" furniture, not near enough outlets and just basic... basic... basic.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Don H
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for taking the time to post this review, and I am so happy to hear you enjoyed the amenities the El San Juan has to offer.... We are under new management and ownership and plans are underway for a really great renovation scheduled for next Spring that will no doubt, restore and modernize many of the already positive...

Cincinnati, Ohio
Reviewed 3 October 2015 via mobile

My husband and I greatly enjoyed our visit. The staff here are truly friendly and helpful (thank you David) the room was fantastic. The beach was wonderful and the pools were amazing. Most of all the trip to San Juan was just wonderful. We will definitely be back!

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Helpful?
Thank Cassandra L
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review, it was a pleasure being of service! I see you took advantage of the many amenites the El San Juan has to offer and enjoyed the service the staff rendered! Puerto Rico, as an island has so much to offer as a destination, I was delighted to hear you were able to enjoy some of...

Reviewed 3 October 2015 via mobile

We very recently visited El San Juan resort and casino for our honeymoon. As a man we are inclined to be independent and not ask for help for anything, so the thought of asking a concierge for anything was totally against my norm. When I walked up the most cheerful and friendly man stood behind the desk. David Valentin, made...

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Helpful?
Thank moe r
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for selecting the El San Juan for your Honeymoon, and for recognizing our Concierge David Valentin. We are so happy you enjoyed your stay and all of the amazing amenities the Resort has to offer... We hope to see you back for an anniversary, or sooner! At your service Susan.Wilkerson@hilton.com

Reviewed 2 October 2015

The place to be on a Saturday night!! The salsa and people watching is to die for!! the ESJ is alot of fun this was our 6th time to Isla Verde in the past two years and we havent missed a sat. night yet! The only criticism I have is that the public restroom off the the main dancing floor...

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Thank jilll770
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review, We are happy to hear you enjoyed your stay! The El San Juan is reknown for its vibrant night life fearuting entertainment 7 nights a week including Jazz, Guitar, Tropical, and Salsa and much more.. It was a pleasure having you as our guests and so glad you enjoyed the evening... We look forward to...

Atlanta, Georgia
Reviewed 1 October 2015

I loved everything about this resort: the prime location, the exquisite restaurants, and the amazing lounge/bar. What really made our stay even better was the concierge, Yoel! He was extremely courteous and accommodated our every need. He was very knowledgeable of great attractions, which made the experience wonderful. I will definitely be back! Yoel is DEFINITELY the go-to man for...

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1Thank Kenneth M
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review, it was a pleasure being of service! I see you took advantage of the many amenites the El San Juan has to offer and enjoyed the service the staff rendered! Puerto Rico, as an island has so much to offer as a destination, I was delighted to hear you were able to enjoy some of...

Connecticut
Reviewed 1 October 2015

This being our 3rd trip in the last couple years to San Juan but our first in this area, usually we stay in Condado. Overall we had a very pleasant experience. We had a room in the 4th floor of the main building and yes it did show some age but everything worked and it was clean so that's all...

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Thank etpro43
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review, it was a pleasure being of service! I see you took advantage of the many amenites the El San Juan has to offer and enjoyed the service the staff rendered! Puerto Rico, as an island has so much to offer as a destination, I was delighted to hear you were able to enjoy some of...

Huntington
Reviewed 30 September 2015

Hotel lobby is breathtaking, with a nice lounge area, with more than one bar, including a sunk/in bar, Starbucks & casino. Many pools to choose from and you hit another outside bar, just before the relaxing beach

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Thank Mohammed S
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your "Excellent' review, and thank you for being our guests. We are under new ownership and management and are stressing the need to improve in many ways especially through impeccable cleanliness and great service. I look forward to personally welcome you back very soon! Susan.wilkerson@hilton.com

bronx, United States
Reviewed 30 September 2015

The rooms were very clean, however we did have a leak in our bathroom. We did not say anything though, because it only happened when we took a shower and it wasn't like it flooded the room. The spa was AMAZING moderately priced and the service was great. The pool was very clean, however I am disappointed about the hot...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Jahnna D
Albany, New York
Reviewed 30 September 2015

Beautiful property that is charming in many ways. Staff is engaged and happy to be a part of this hotel and it shows with their service. Pros: Hotel Lobby is charming, welcoming, and full of character. Casino is a perfect size - offering entertainment nightly. Meat Market Miami restaurant - best meal we had in years (went back all 3...

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2Thank Carmella D
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your beautiful review! The El San Juan is a classic hotel, over 50 years old it was built by an architect that traveled all over Europe picking perfect elements, like Italian red marble, and crystal chandeliers, with the intent of making the hotel a landmark visitors would never forget…over the years there have been many remodels, but...

Reviewed 29 September 2015

I won't take anything away from the check-in desk staffs....they were great and spoke very good english, but as I walked into the room I was disappointed because it wasn't anything as the pictures displayed on the website. It had a very bad foul smell, dirty throughout the room with dust and hair on the floor and bathroom wasn't clean,...

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Helpful?
Thank Kekeby
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review of your recent stay with us. We utilize guest reviews to assess insights within our hotel operations, in every effort to correct for your future enjoyment, as well as those of future guests. I have reviewed your feedback with the hotel team and we are currently in the process of re freshening our guest rooms....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive pool featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, plus lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Hotel, Curio Collection by Hilton

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico (Formerly El San Juan Resort & Casino, A Hilton Hotel)
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: RM993 - RM1,908 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Hotel, Curio Collection by Hilton 4*
Number of rooms: 386
Reservation Options:
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Also Known As:
El San Juan Resort And Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
Hotel Style:
#4 Casino Hotel in Isla Verde
#4 Luxury Hotel in Isla Verde
#4 Spa Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from El San Juan Hotel, Curio Collection by Hilton staff and other travellers.
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Questions? Get answers from El San Juan Hotel, Curio Collection by Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the hotel in going through construction and labour disputes at this time”
kjohn140, 24 Apr 2017 | Read review
“Ocean Villas are truly amazing. more money, but heaven on earth- picturesque views have balconies (Main building does not have balconies).”
Developingpeople, 14 Apr 2017 | Read review
“Get pool view or beach view, not city view.”
lmartini1974, 13 Apr 2017 | Read review
“Either garden view or pool view are good values.”
, 11 Apr 2017 | Read review
“Get beach view its worth it. There are pool and ocean villas but we did not see the inside.”
phanssen, 9 Apr 2017 | Read review
5 of 5