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El San Juan Hotel, Curio Collection by Hilton

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3,047 Reviews from our TripAdvisor Community

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Showing 2,933: English reviews
Vega Baja, Puerto Rico
Reviewed 24 August 2015 via mobile

This hotel used to be very famous and well known. Past. This hotel need some TLC fast! Rooms are dated, not comfortable, bath is so small, not enough space. They don't have enough electric outlets for all electronics you usually carry! Walls have dents! The wood floors near the pool are in very bad shape. The carpet in the hall...

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Helpful?
2Thank IveLinda
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for staying with us at our hotel. I appreciate your honesty. We look for reviews to provide insight into our hotel and our guest room is an area we are actively examining. I welcome any additional comments or suggestions you would like to share. Thank you, Susan.wilkerson@hilton.com

Miami, Florida
Reviewed 24 August 2015

I'm Deeply Sorry To Have To Say This About This Hotel , Since I 'm A Native From This Island ,I Went To This Hotel To Celebrated My 40TH Anniversary, Since I Got There Everything Went Wrong . 1ST They Gave A Room That Was Flood It With Water The Night Before ,Lucky They Gave Me Another, Now Comes The...

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2Thank julio c
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

I appreciate your review of your recent experience at our hotel. I understand that you were disappointed with your experience at Brother Jimmies and I have shared your comments with our Food & Beverage Executives, for their immediate action. Please contact me directly as I would like to make it right fro you and reverse this negative experience. I look...

Waterloo, Canada
Reviewed 23 August 2015 via mobile

Five minutes by cab from the airport. A $15 fare. Exceptional security. On our first night we dined on the outdoor rooftop restaurant. A wedding party was having their rehearsal party. Stunning views of the hotel pools, tropical gardens, beach & the airport. The wedding was held under the 150 yr old Banyan tree (see pic). The rooms are well...

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Thank Ed G
Chattanooga, Tennessee
Reviewed 23 August 2015

The hotel interior is very pleasing to the eye and so are the pools! It is on the beach, has a casino and is 10 minutes away from the airport. The staff is very helpful as well. However, the rooms need to be upgraded. The room I was in showed some wear and tear.

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2Thank Rhiaanon48
Reviewed 21 August 2015 via mobile

I love this hotel for the hospitality that the employees have. We have been coming here for years and we love that every time we come here we see the same employees. It shows what type of workplace this is that the employees are here for over ten years! Our best place to be is the poolside bar catered by...

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Helpful?
Thank Maria A
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you so much for your amazing review and for recognizing our food and beverage stars! The El San Juan is an iconic hotel in the Caribbean catering to over 70,000 guests annually of which approximately 30% are repeat guests that have been loyal to the property over the years. I appreciate your loyalty and I look forward to the...

Nyack, New York
Reviewed 21 August 2015

booked a double room in the main tower through a travel agent, when we checked in, we were given a single king bed. We went back to front desk to complain and were given a room in the side building. As I inserted the key, I heard music coming from the room- there were hotel guests in the room, so...

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Thank Diane R
Reviewed 21 August 2015

This is an iconic hotel from the old days of San Juan. The hotel lobby, restaurants and pool are very nice and worth the visit. The rooms are not up to an average Hilton property. The front desk staff are not the most efficient for either check-in or check-out. Plan arriving for a room after 3:00 - 4:00pm.

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Thank Jose C
Fairax, United States
Reviewed 20 August 2015

Very Good Hotel,three beautiful pools and easy access from hotel to beach. Staff friendly.courteous and helpfull. I understands the rooms are to be updated this coming year and yes they do need some updating. Overall everything worked and the rooms were adequate, just needed a little updating of furnishing. etc. We would definately stay there again.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Phyllis B
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you so very much for the lovely review! We are happy to hear you enjoyed our pool area and our friendly staff. The Resort is also renown for its location on one of the Islands' most pristine beaches, situated in a natural cove featuring a 2 mile stretch of white sand along the Atlantic coastline. A 5 minute ride...

Tampa, Florida
Reviewed 19 August 2015

I had booked the El San Juan for a bachelorette party getaway and was very pleasantly surprised. When you walk into the lobby by the main bar you feel the nostalgia of the past when the hotel was in it's prime. The lobby still comes to life at night with music and dancing. The pool was great, the drinks were...

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Helpful?
Thank FollowtheLeiter
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for taking the time to write this review and for recognizing one of our Guest Service Superstars-Frances, I will personally congratulate her as we do recognize our staff members when complimented by our guests. The El San Juan is a classic hotel, over 50 years old it was built by an architect that traveled all over Europe picking...

New York City, New York
Reviewed 18 August 2015 via mobile

First off I stayed at the hotel back in 2008 at first their service was subpar until I spoke to a manager. I should never have to do something like that to get service, just regular service. Today after jet skiing my wife and I wanted to have sushi. We are staying at the Ritz excellent service staff is great....

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3Thank goliath747
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

We are sorry that you had a disappointing experience while visiting the property. At Hilton, we always aim to ensure every guest and visitor feels cared for, valued and respected. With this in mind we make every effort to control the access of the Resorts' pool areas as well at the beach access, for our registered guests enjoyment, nonetheless I...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Casino and Gambling
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive pool featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, plus lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Hotel, Curio Collection by Hilton

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico (Formerly El San Juan Resort & Casino, A Hilton Hotel)
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: RM1,188 - RM2,561 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Hotel, Curio Collection by Hilton 4*
Number of rooms: 386
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Orbitz, Expedia and Travelocity so you can book your El San Juan Hotel, Curio Collection by Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El San Juan Resort And Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
Hotel Style:
#4 Casino Hotel in Isla Verde
#4 Spa Hotel in Isla Verde
#4 Luxury Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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Questions & Answers

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Questions? Get answers from El San Juan Hotel, Curio Collection by Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Over looking pool or beach front”
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