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El San Juan Hotel, Curio Collection by Hilton

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3,044 Reviews from our TripAdvisor Community

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There are newer reviews for El San Juan Hotel, Curio Collection by Hilton
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Showing 2,930: English reviews
Tampa, Florida
Reviewed 27 July 2015

My husband and I had a garden lanai (room 165) and when we first arrived it was filthy. There was gunk on the counter top, black mold around the air vent, dirty air filter, and brown stuff splattered on the wall beside the bed. Mechanically, our light in the foyer kept going on and off by itself all day and...

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Helpful?
4Thank racheal n
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

We are sorry that you had a disappointing experience during your stay with us. All of our guest feedback is very important to us and we review the comments on a daily basis. We are currently under new management and I can assure you the issues you mentioned will be addressed. As you mention, you travel frequently to the island,...

New York City, New York
Reviewed 27 July 2015

We stayed here after a disappointment at another hotel. Our room was awesome, we took a 2 bedroom, 3 bath suite. It was new and completely tiled so no mildew smell. The restaurants were very good, and the beach was clean and very nice and convenient to the hotel. The pools were spotless and there was a mixed tenancy so...

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Helpful?
2Thank truthintravel60763
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank your for review, and we appreciate the feedback. I was happy to hear you enjoyed your stay and the resorts amenities. I have already shared your comments with our housekeeping staff and our executive team for their review, and I can assure you we will address the issues mentioned. Please contact me directly when your travel brings you back...

Reviewed 27 July 2015 via mobile

I booked 2 rooms, one for my sister and I, and one for my parents. When we initially arrived at the hotel, we were greeted by a friendly front desk agent. After checking in, my sister and I realized that our parents would be staying in the main building, while we would be staying in the villa. We accompanied our...

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Helpful?
2Thank rhill10027
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

We are sorry that you had a disappointing experience during your stay with us. I am very sorry for the incident with the security staff, as well as the problems with the room keys, we will address immediately. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay....

Fairfield, California
Reviewed 26 July 2015 via mobile

My boyfriend and I stayed here and we enjoyed ourselves. The hotel is beautiful and I loved that it's right on the beach. The pools are cool as well. I didn't care for the bathroom in our room it was tiny and not what I expected. The walls must be super thin because I could hear clear as day the...

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Helpful?
1Thank RosalynMLittle
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay....

Philadelphia
Reviewed 23 July 2015

Definitely does not live up to the expectation of a Hilton resort. Check-in was a struggle with little communication and room condition was a disappointment with small bathroom and shower and cracked tiles. We were also over-charged so please make sure to check your bill. The hotel and beach were nice, but not enough for me to recommend this hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank Matthew H
susanwilkerson, Guest Relations Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

I appreciate your review of your recent experience at our hotel. I'm very sorry for the disappointing service that you received; I will make sure to address these issues with our staff. Exceptional guest service is the foundation of our brand promise and your feedback helps us to improve. We hope you will stay with us again the next time...

A TripAdvisor Member
Level Contributor
3 reviews
4 helpful votes
Reviewed 22 July 2015 via mobile

I had an amazing time in Puerto Rico this past week. The resort was beautiful beyond. It had some very nice pools and the beach access was perfect. I love how you can get the coconut drinks right on the beach. The food at the pizza restaurant is superb!!!! Never disappointed. Upon checkout the front desk was very kind in...

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4Thank A TripAdvisor Member
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your amazing review, it was great to hear you enjoyed all of the amenities the El San Juan has to offer, and enjoyed the beauty of our island. I look forward to the opportunity to welcome you back in the very near future, and please, contact me directly as I would like to thank you personally. At...

Atlanta, Georgia
Reviewed 22 July 2015

Didn't get a decent night sleep at all. This hotel is great for those looking to relive the Daytona Beach / Panama City MTV Spring Break era with drunks yelling around the floor hallways, parties in guest rooms with loud music, and people constantly running around the hallways during late hours of the night. I had to call front desk...

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5Thank VSTGO
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the disappointment with your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next time your travels...

Reviewed 22 July 2015

I booked my room on Expedia for three nights it was $759. I'm thinking it was pre-paid tax included. WRONG............. They billed my room additional resort fee and strange hotel charges everyday totaling $256 at my check out. This place is very overpriced and do go to the Hotel Stores. I paid $4.00 for a sm bottle of apple juice....

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4Thank Tishanda P
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review. We greatly appreciate your feedback and we are very sorry for the disappointment with our policies. As a Hilton Resort, the 'Resort Fee' is a daily charge for all rooms, this charge is for the Resort Amenities including: Free Wifi, access to fitness center, 800 and local calls, live entertainment in the Lobby and Pool...

New York
Reviewed 22 July 2015

We were provided with a gift certificate because of a situation in a previous visit. We were unable to use the gift to stay at the hotel in our recent visit because the hotel was booked. However, the Front Office Manager Susan Wilkerson, gave us day passes to use their facilities. At night we were escorted into the nightclub by...

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Helpful?
5Thank BBTraveler9
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review and it was My Pleasure to be able to assist and Make it Right for you on your very special occasion. I look forward to welcoming you back very soon! All the Best Susan.wilkerson@hilton.com

San Francisco, United States
Reviewed 22 July 2015

I've been to resorts in Puerto Vallarta with better attention to detail than this place. Checking in took 30+mins, I stood in line that long just to check in. The bathroom in my hotel room had hairs all around the floor. I can't comment on the pool/tub since I didn't not use them Service at the Breakfast buffet was shameful,...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Raymond C
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

I appreciate your review of your recent experience at our hotel. I'm very sorry for the disappointing service that you received; I will make sure to address these issues with our staff. Exceptional guest service is the foundation of our brand promise and your feedback helps us to improve. We hope you will stay with us again the next time...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Casino and Gambling
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive pool featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, plus lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Hotel, Curio Collection by Hilton

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico (Formerly El San Juan Resort & Casino, A Hilton Hotel)
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: RM1,192 - RM2,570 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Hotel, Curio Collection by Hilton 4*
Number of rooms: 386
Reservation Options:
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Also Known As:
El San Juan Resort And Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
Hotel Style:
#4 Luxury Hotel in Isla Verde
#4 Spa Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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Questions? Get answers from El San Juan Hotel, Curio Collection by Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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