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The Royal Courtyard

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The Royal Courtyard
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62 Reviews from our TripAdvisor Community

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Showing 62: English reviews
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Matatiele
Reviewed 1 week ago

Check in process can be improved as each time on arrival guest details have to be re-entered. Dinning area is in need of upgrading the menu can also be improved to allow for variety of especially for the breakfast

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Thank 257guestk
Umhlanga Rocks, South Africa
Reviewed 1 week ago

I always book at Royal Courtyard whenever I am visiting Matatiele. It is a nice clean place and convenient for me. Service is good and even if you are going to arrive late they make arrangements with the security guard on site.

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Thank batakes5
Greater Manchester, United Kingdom
Reviewed 3 weeks ago

Undergoing extensive refurbishment so it's like entering a building site. Health and safety would have a field day. When we arrived, Sunday afternoon, there was only a security guard on duty. We had to find our own room. The room was very small but adequate. We'd booked dinner, bed and breakfast. After our arrival, we went for a walk around...

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Thank Penelopeann53
docbro1, Owner at The Royal Courtyard, responded to this review

Thank you for taking the time to post reviews on this and our own internal third party review forums . We confirm further that we have communicated via email with yourselves.We must point out that all issues raised by guests are taken very seriously and investigated thoroughly and where necessary management makes the necessary changes to the challenges so as...

Matatiele
Reviewed 20 January 2017

Grand place to stay at. The rooms are nicely themed, great service by cleaners.. however security administration of departure processes is no up to satisfaction. Wifi connectivity is mostly limited or poor. a positive spin can do for these two lowlights, otherwise lovely experience.

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Thank 919guestl
docbro1, Owner at The Royal Courtyard, responded to this review

Thank you for the review and we are glad that you had a lovely experience. We have noted your comments on the departure process and are presently revisiting this area of the business. As we have stated elsewhere in our review responses, we are handicapped with the speed and reliability of the wifi as the service provider (Telkom) provides a...

Matatiele
Reviewed 31 December 2016

Do not be fooled by the outer facade of the building. What awaits beyond the original historic outer walls is a wonderful inner oasis. The rooms are of a standard you would expect from a five star hotel in a big city. Our experience went above and beyond what we had expected from a tiny town on the cusp of...

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Thank 33guestv
docbro1, Owner at The Royal Courtyard, responded to this review

You obviously have an eye for detail and the "finer things " and have taken special notice of the effort put in by management in the trimmings , linen, bed etc . I have traveled many countries and stayed in 3 to 5 star hotels and would concur with you on your own grading, though I might be biased. Yes...

Durban, South Africa
Reviewed 24 December 2016 via mobile

The owner was very accommodating, I received a personal call from him to check if i need anything. All food is Halaal and Salaah facility's are available. Aircon, DSTV, microwave and safe parking. Excellent choice.

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Thank Nadeem G
docbro1, Owner at The Royal Courtyard, responded to this review

Yes we do go the extra mile to accommodate our guests and their special needs.We are extremely happy that you classify the establishment as "excellent".

Reviewed 5 December 2016 via mobile

My family and I were in Matatiele for a weekend, Friday -Sunday and stayed at the Royal Courtyard. We really enjoyed our stay there. The rooms were comfortable, theres 24 hour security and the shops are literally within walking distance, It was very convenient. Biggest cons were the fact that the toilet was leaking and the rooms are not cleaned...

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Thank LillyM29
docbro1, Owner at The Royal Courtyard, responded to this review

Thank you for the review. We are most encouraged by your comments and our housekeeping supervisor has noted and attended to your observations . We are happy that you were satisfied with the chef and the presentation of the meals.

Durban
Reviewed 2 December 2016

The Executive rooms were nothing like what I expected. It was out of this world. For the price you pay and the standards of the room. I will definitely being staying here again. Well Done to the Management and staff from The Royal Court Yard. You have made my stay pleasant.

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Thank sashan_gounder
docbro1, Owner at The Royal Courtyard, responded to this review

Thank you for your review. We are indeed happy that we exceeded your expectations and are motivated by your positive comments.

Matatiele
Reviewed 24 November 2016

Our stay was the best ever. the rooms were of a top class guest house, the linen, the bathrooms, towel, service and to sum it all up .. the guest house was perfect. we did not have to ask or need for anything because everything was provided for us.

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Thank 639guestr
docbro1, Owner at The Royal Courtyard, responded to this review

We are most encouraged by your comments. It is gratifying that you found the rooms "perfect" as we pay special attention to detail. Thank you and please do visit us again soon.

Pretoria, South Africa
Reviewed 23 November 2016

Good keep it up and I believe with the on going renovations the Royal court yard with perfect place for any event.Not that I am saying as its stand there something wrong with the place but I can just imagine it.

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Thank 76guestn
docbro1, Owner at The Royal Courtyard, responded to this review

Thank you for the positive review. Yes the renovations and upgrades are taking shape as we complete our first phase.

12 photos of this hotel

Management photos: Courtesy of the property manager

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
Room types
  • Kitchenette
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking

Additional Information about The Royal Courtyard

Address: 103 Main Street | Matatiele, Matatiele 4730, South Africa
Region: South Africa > Eastern Cape > Matatiele
Hotel Class:3 star — The Royal Courtyard 3*
Number of rooms: 53
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?