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The design of family room’s bathroom is totally inappropriate for a family.
I found some staff to be very upfront and lacking basic hospitality.
The hotel has a tower B that has most of the rooms, the layout is most confusing. We got a room...More
A place called Home,from airport to hotel take 5 minute drive..Staff very helpful with smile and sincere.Service absolutely brilliant like u stay in 5star hotel and food very delicious...service staff know how to carry their job..Well Done
Very clean and new hotel within 5 mins from the airport. Complimentary Breakfast was good too. There are small convenient shops to get some buns and drinks. Beds were very comfortable and we had a pleasant stay there. Free Airport transfer was provided. A little...More
Response from AsmahHashim, Manager at The Smith HouseResponded 2 days ago
Thank you so much for taking the time to write your review.
Thank you for your comment about our breakfast, comfortable bed and the cleanliness of the hotel.
We are delighted to hear that you have a pleasant stay with us and your...More
We stay here for 2 days during Hari Raya Aidilfitri. The hotel is super clean and smell so good ! All (yes... all!) of their staff are very friendly and helpful. Good water pressure in shower, smooth WiFi, close to the airport, air-conditioning worked perfectly....More
Response from AsmahHashim, Manager at The Smith HouseResponded 3 days ago
Thank you so much for staying with us and sharing your experience on TripAdvisor.
We are truly delighted to know that you had a great time with us and appreciate what we have to offer especially our hotel facilities and the services.
My boyfriend and I stayed here for 4 nights. The hotel was amazing, great staff, amazing breakfast and pool. We had room service and the food was great. The selection of movies on the TV was also really good. We also rented a car from...More
Thank Shannon N
Response from AsmahHashim, Manager at The Smith HouseResponded 4 days ago
Thank you for taking your time to write a review on TripAdvisor and giving us an opportunity to show you the Smith House hospitality.
We are delighted to hear you had a great stay but most importantly the hotel facilities and service standards...More