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Hotel Thermal

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168 Reviews from our TripAdvisor Community

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Showing 63: English reviews
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Reviewed 4 weeks ago via mobile

Very bad services & they lie to costumers & they charge as per person since I booked for 3 guest even staff was very rode & they don't talk nice with guest even I try to contact manger in hotel but not chance

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Helpful?
Thank Yaseen A
Tamara K, Director of Sales at Hotel Thermal, responded to this review

Dear Mr. Yaseen, thank you very much for your review. I am very sorry that you haven´t be satisfied in our hotel during your stay. Unfortunately I had no any information about what you are mentioning. I will be very thankful if you could contact me directly at klein@thermal.cz that I can personally find out what exactly happened. Kind regards,...

Phuket
Reviewed 20 February 2017

if you want to give your body & mind a break, go for 1 week treatment. good value for money, not a luxury hotel but acceptable if you are thinking budgeted one. excellent treatment and the best value for money

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Helpful?
Thank mediyamsb
Míra B, Director of Sales at Hotel Thermal, responded to this review

Dear guest, thank you for your comment about your stay. We are glad that you enjoyed your week-stay with treatments in our hotel. With best wishes, Tamara Klein, Director of Sales & Marketing

Kent, England
Reviewed 30 January 2017 via mobile

There are good bits and bad bits to this hotel but netted off it was a pleasant stay. The good bits were It's a great central location. Very near to everything you could want The food was nice The spa was good The view was great It was clean and the rooms were attended to daily The staff were helpful...

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Helpful?
Thank bazfromkent
Míra B, Director of Sales at Hotel Thermal, responded to this review

Dear Mr. Baz, thank you very much for your review. I am glad that you enjoyed your stay and was satisfied with our services. There is always space for improving and I am thankful that you pointed some of them. The hotel is waiting for its reconstruction, so I believe that when you visit us within one – one and...

Cairo, Egypt
Reviewed 3 January 2017 via mobile

I was sceptical of this hotel when we booked our package stay because of its brutalist exterior reminiscent of communist influence but was pleasantly surprised by how clean it was, lovely staff and best of all it's location.

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Helpful?
Thank Amin A
Míra B, Ředitel prodeje at Hotel Thermal, responded to this review

Dear Amin, I am happy that you have chosen our hotel at the end and had a chance to enjoy our services. Compared to other beautiful buildings in Carlsbad we are very special - but it is part of the history. Our advantages are in location, quality services and kind and trained staff. I hope you will choose your next...

Reviewed 17 November 2016 via mobile

This hotel is clean and excellent.Staffs are nice.Foods are great.Wifi is definitely strong.The view from the floor we have it's amazing.Just have a wonderful stay there.Better place to stay for a tour in Karlovy Vary.

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Helpful?
Thank Sally B
Míra B, Director of Sales at Hotel Thermal, responded to this review

Dear Mrs. Sally, thank you very much for your positive reply; I am happy that you enjoyed your stay. Wishing all the best, Tamara Klein, Director of Sales & Marketing

Prague, Czech Republic
Reviewed 6 November 2016

Great location. right in the center. So easy to walk to Spa area or the town itself. The SPA area is for 20 people. Overtime we went there there was 40 people plus. SO you had to dodge people in the pool, and wait in lines to use sauna, steam room or jacuzzi. Rooms all well equipped but worn out...

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Helpful?
Thank elcid11cz
Míra B, Director of Sales at Hotel Thermal, responded to this review

Dear guest, thank you very much for your review and notes about your stay. I am happy that you enjoyed your stay and was satisfied with our staff. As you mentioned, we will come soon to the reconstruction process and already now we are looking forward to results. We will be happy to welcome you than again. Best regards, Tamara...

Cairo, Egypt
Reviewed 14 October 2016

Rooms are convenient & enough for a spa stay. View from the room terrace is great. quality of food improved a lot. During our stay ( mid to end September 2016) there were several street & indoor concerts.

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Helpful?
Thank 20June1937
Míra B, Director of Sales at Hotel Thermal, responded to this review

Dear guest, thank you very much for your review. I am happy, that you enjoyed your stay and liked our services. We will be glad to welcome you in our hotel anytime in the future again. Kind regards, Tamara Klein, Director of Sales & Marketing

Prague, Czech Republic
Reviewed 7 October 2016

This hotel has a long tradition and should bring sense of spa and glamour, but yet is just on the standard of 3 star hotel (not sure if this is really classification). It is centrally located and famous, we had a conference there, AC was not properly working, so the air in the room was usually heavy, but than the...

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Helpful?
Thank Skitnica13
Míra B, Director of Sales at Hotel Thermal, responded to this review

Dear guest, dear Mrs. Slavica, thank you very much for your opinion and review. Your are trully right, the hotel needs the reconstruction. I am happy to confirm, that in 2017 we will start to reconstruct. AC and heating is based on elder technology (which is also part of the reconstruction) and it takes much more time to cool or...

Chelyabinsk, Russia
Reviewed 12 September 2016

Thanks to the whole Thermal team for an awesome holiday!!!! It was my first stay in your hotel and I really enjoyed it. Hotel The hotel is easy to find. It may not be the prettiest building in Karlovy Vary but the restaurant, the floors -1 and -2 and the hall are pretty. Room Sorry, but not my kind of...

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Helpful?
Thank jleontjeva
Míra B, Director of Sales at Hotel Thermal, responded to this review

Dear Mrs. Leontjeva, thank you for your positive review, all our staff really appreciate it. Such nice words motivate us to keep doing our job well. I wish you to have only such positive stays wherever you will travel. Wishing you a nice day, Tamara Klein, Director of Sales & Marketing

London, United Kingdom
Reviewed 5 September 2016

There's a time in many people's travelling life that they grow tired of cramped hotels with natty wooden furniture and chintzy decor and limited provision at breakfast. Enter the Hotel Thermal. This is an impressive example of Socialist architecture providing spacious environments and uncluttered space with clean lines. It would fit in well to any Gerry Anderson landscape and its...

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2Thank morska
Míra B, Director of Sales at Hotel Thermal, responded to this review

Dear guest, thank you for sharing your nice and lovely described experience of your stay in our hotel. I am very happy that you were satisfied with your room and services, having during your stay. Even the hotel doesn´t look so nice and doesn´t pass to other buildings at the colonnade; we are providing the best services. Next year we...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Thermal

Address: I. P. Pavlova 2001/11, Karlovy Vary 360 01, Czech Republic
Region: Czech Republic > Bohemia > Karlovy Vary Region > Karlovy Vary
Price Range: RM352 - RM686 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Thermal 4*
Number of rooms: 260
Reservation Options:
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Also Known As:
Thermal Hotel Karlovy Vary
Hotel Style:
#3 Casino Hotel in Karlovy Vary
#27 Spa Hotel in Karlovy Vary
#33 Luxury Hotel in Karlovy Vary
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Thermal staff and other travellers.
4 questions
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Questions? Get answers from Hotel Thermal staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“See if you can get a room above the 10th floor for spectacular views of the city”
elcid11cz, 6 Nov 2016 | Read review
“Choose city view rooms”
20June1937, 13 Oct 2016 | Read review
“Ask for a balcony ..higher floors are better”
morska, 5 Sep 2016 | Read review
“Ask if the room has been refurbished”
JimKillock, 16 Aug 2016 | Read review
“Good Luck in trying to find a good room! All Noisy and no Air Conditionning Units.”
willca99, 15 Aug 2016 | Read review
5 of 5