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Hotel Thermal

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168 Reviews from our TripAdvisor Community

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Showing 63: English reviews
London, England
Reviewed 28 August 2016 via mobile

The strident building of the Hotel Thermal provides a reminder of an important slice of Czech history just as much as the surrounding 'dolls houses.' It was a pleasure to stay here and experience its spacious, airy restaurant and beautiful views up and down the steep valley. It is very much a serious Spa hotel with many treatments available although...

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2Thank Lilol
Míra B, Director of Sales at Hotel Thermal, responded to this review

Dear Mrs. Lilol, thank you very much for your nice and positive review. I am very happy that you enjoyed your stay, tried our treatments and was really satisfied with our staff. I believe you will choose our hotel for your next stay again. In 2017 we are planning the reconstruction, so I am sure that you will like it...

Reviewed 17 August 2016

One of the highlights I will always remember is swimming outside in Mid February, when there is snow everywhere. The steam everywhere... It is worth trying, for sure! However, the changing room is rather small with many clothing cells and many people changing their clothes around you, that's a tiny minus...

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Thank Ammy W
Míra B, Director of Sales at Hotel Thermal, responded to this review

Dear Mrs. Ammy, thank you for your lovely description of the outdoor pool area. You are very right, that it was really amazing. Now the whole area of the outdoor pool including clothing cells and building by the pool are waiting for the reconstruction. Wishing you all the best, Tamara Klein, Director of Sales & Marketing

London, United Kingdom
Reviewed 16 August 2016

Some of the reviews from others give the impression the hotel is dingy and staff bad mannered. I found it pretty reasonable. The refurbished rooms are comfortable. The inside pool is really good, and there is a good steam bath and sauna also (be sure to notice that there are two saunas, one for a single person, and one for...

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Thank JimKillock
Míra B, Director of Sales at Hotel Thermal, responded to this review

Dear Mr. Jim, thank your comments and option regarding your stay in our hotel. Every hotel has positive and negative reviews: reviews are very personal and one small mistake or misunderstanding can make the worst review as well as any small positive thing can change the stay to very lovely and the best. We are already now looking forward to...

Paris, France
Reviewed 16 August 2016

One of the Worst hotels in the world with arrogant staff, unprofessional people and a dictatorship management that is more suitable to a penitentiary than a hotel. One of the Bad touristical image of Tchech Republic. A real Rip Off ! And no one or No place to complain in a country where the communist dictatorship mentality and behavior is...

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Thank willca99
Míra B, Director of Sales at Hotel Thermal, responded to this review

Dear guest, first of all allows me to thank you for your review. I am very sorry if you were not satisfied with any of our services. Please kindly contact me directly at klein@thermal.cz regarding your stay. It seems that everything was really wrong, but telling the true, I had no any information about any clients staying in our hotel...

Muscat, Oman
Reviewed 25 July 2016 via mobile

Parked car in Hotel parking (lived a bit far from hotel) but lost parking ticked. Morning time came back to pick our car but staff at reception tried to push us to pay 2000 kron as a fine for lost ticket (just piece of paper). I told them that they have a lot of cameras and can easily check time...

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Thank Bossras
Míra B, Director of Sales at Hotel Thermal, responded to this review

Dear Bossars, thank you very much for your review and description of the situation, which happened. I am happy that our staff solves the situation within a short time and at the end all turns to good. I wish you to have only good impression in any situation anywhere in the future. With best regards, Tamara Klein, Director of Sales...

Brookline, Massachusetts
Reviewed 18 July 2016 via mobile

We went there for the SPA. one large pool, one whirlpool, and few saunas. Most guests are in their 70s. The whole experience seemed very retro, 70s, reminiscent of the society era. An interesting experience. Our daughters enjoyed the pool.

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Thank ontheroad9729
Míra B, Ředitel prodeje at Hotel Thermal, responded to this review

Dear guest, thank you for your review of our spa area. As the non-accommodated guest you were unfortunately not able to try our other services. I hope you will come next time and stay for few days to see, that even the building is old (and is also part of the history) we are providing high quality services. Half of...

Reviewed 12 July 2016 via mobile

I don't think anyone could ever say it's a nice looking place, the building looks like an early 60's council block, or possibly a multi story car park, that aside, we arrived after midnight and the guy there was friendly and sorted everything without drama. The twin room was drab to say the least, no aircon, furniture from the 70's...

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Thank Carl M
Míra B, Ředitel prodeje at Hotel Thermal, responded to this review

Dear Mr. Carl, thank you for your review. You are right, the building as well as room and other hotel parts needs to be reconstructed. Happy to say, we plan to start with the huge reconstruction in summer 2017. I am glad that you were satisfied with our staff and provided services. I am sure, that when you come next...

Melbourne, Australia
Reviewed 30 June 2016

A all you can enjoy Thermal Hotel right next to the old town. You can stayed here for 2 - 3 days completely relaxed and enjoyed tailor made mind and body therapy. The package includes spa, in door hiking, message and any kind of doctor's recommended health therapy.

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Thank mtjpoon
Míra B, Director of Sales at Hotel Thermal, responded to this review

Dear sender, thank you very much for your positive review. I am happy that you enjoyed nice relax weekend in our hotel. Except long-term therapeutic programs we are offering wellness and relax stays. You enjoyed summer time in Karlovy Vary. I can say already now that we are preparing special winter packages, which we publish at our web page soon....

Cairo, Egypt
Reviewed 4 June 2016 via mobile

This is by far the best treatment facility in Karlovy Vary . My mother, daughter and I spent two weeks at Thermal. Initially I was struck by how ugly the building is in comparison to Karlovy Vary's dollhouse- like buildings. The interior is reminiscent of the communist 70s and the rooms are basic. Having said that I have to compliment...

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Thank Ghada S
Míra B, Director of Sales at Hotel Thermal, responded to this review

Dear Ghada, thank you very much for your comment regarding our hotel Thermal. I will forward your positive words to our staff of the medical department. Even the building is old and some parts of interior as well, we are doing more than the best to compensate it with high quality services. And we are happy and proud, that we...

Reviewed 30 March 2016 via mobile

Very good breakfast, nice pool and wellness, the room "comfort plus with city view" was fine too, on the other hand the fitness room is very poor, the spa treatment was almost fully booked in spite of my e-mail request in advance. We went to the free cinema in the hotel during our stay and could imagine the atmosphere of...

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1Thank Jana V
Míra B, Director of Sales at Hotel Thermal, responded to this review

Dear Jana, thank you very much for your review. I am very happy that you enjoy your Easter stay in our hotel; even there were difficulties with timing of requested treatments. We are planning to spread Balneo Wellness area to have more space for booking of additional treatments. Having free cinema in the hotel is just the beginning of our...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Thermal

Address: I. P. Pavlova 2001/11, Karlovy Vary 360 01, Czech Republic
Region: Czech Republic > Bohemia > Karlovy Vary Region > Karlovy Vary
Price Range: RM350 - RM633 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Thermal 4*
Number of rooms: 260
Reservation Options:
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Also Known As:
Thermal Hotel Karlovy Vary
Hotel Style:
#3 Casino Hotel in Karlovy Vary
#25 Spa Hotel in Karlovy Vary
#30 Luxury Hotel in Karlovy Vary
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Thermal staff and other travellers.
4 questions
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Questions? Get answers from Hotel Thermal staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“See if you can get a room above the 10th floor for spectacular views of the city”
 of 5 bubbles elcid11cz, 6 Nov 2016 | Read review
“Choose city view rooms”
 of 5 bubbles 20June1937, 13 Oct 2016 | Read review
“Ask for a balcony ..higher floors are better”
 of 5 bubbles morska, 5 Sep 2016 | Read review
“Ask if the room has been refurbished”
 of 5 bubbles JimKillock, 16 Aug 2016 | Read review
“Good Luck in trying to find a good room! All Noisy and no Air Conditionning Units.”
 of 5 bubbles willca99, 15 Aug 2016 | Read review
5 of 5