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The Grand Mark Prague

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1,037 Reviews from our TripAdvisor Community

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Showing 710: English reviews
Reviewed 29 January 2016

Stayed for 6 nights over Christmas 2015. Amazing Hotel, Great staff, Fantastic location, Excellent value, Incredible breakfast, Brilliant stay. What else is there to add? Tripadvisor's scoring system is very odd, i cannot understand why this is not higher up the rankings. Stay here, enjoy, rate it and lets push it up the Prague rankings.

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Helpful?
Thank Arran1980
TheMarkPrague, Rooms Division Manager at The Grand Mark Prague, responded to this review

Dear Guest, We are glad that you enjoyed your stay at The Mark so much. There is nothing like reading that our guests appreciated our service as we consider warm and professional customer service our top priority. We are looking forward to your next stay. Kind regards, Karla Kutláková Rooms Division Manager

cornwall
Reviewed 22 January 2016 via mobile

Beautiful hotel amazing and very professional staff. This hotel provides similar standard to top london hotels we have stayed at. Would love to return. No co.plai ts at all. Restaurants all very good too.

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Thank curlilox
TheMarkPrague, Rooms Division Manager at The Grand Mark Prague, responded to this review

Dear Guest, We are very happy to read that you have enjoyed your stay at our hotel The Mark and we would like to thank you for spending your time and sharing your experience with other travelers. Kind Regards, Karla Kutláková Rooms Division Manager

Glasgow
Reviewed 21 January 2016 via mobile

My wife and I visited The Mark Luxury Hotel in late November 2025 for a long weekend. We used Prague Airport Transfers for the transfer who were first class and great value. On checking in we were upgraded to an executive suite free of charge which was very welcome and wow what a great room, bedroom with walk in wardrobe,...

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1Thank SAF7
TheMarkPrague, Rooms Division Manager at The Grand Mark Prague, responded to this review

Dear guest, Thank you very much for your detailed review of your recent stay at The Mark. We are glad to read how much you enjoyed your stay and how highly you wrote about our facilities. We would be happy if we had another opportunity to welcome you back to our hotel. With warmest regards, Karla Kutláková Rooms Division Manager

London, United Kingdom
Reviewed 20 January 2016

We loved our stay here. Upon arrival we were told we had been upgraded to a suite which was a lovely surprise. The room itself was fantastic with a separate sitting room and kitchen area with a microwave and hob. We loved breakfast which was a great selection every morning including a chocolate fountain. The hotel is perfectly located right...

Review collected in partnership with 7Ideas.com
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Thank 931abigaila
TheMarkPrague, Rooms Division Manager at The Grand Mark Prague, responded to this review

Dear Guest, Thank you for sharing your experience from your recent stay with us. It was more than a pleasure for us learn that you had a lovely time with us and overall fully enjoyed your stay from the breakfast, to the service of our team members to the location. We look forward to your next stay. Kind Regards, Karla...

Locarno, Switzerland
Reviewed 16 January 2016

In January we had an anual family meeting this time in Prague. I have stayed at this hotel which was recommended by a friend. This hotel is really somthing. Large luxury rooms, beautiful garden was under the snow, very professional staff everywhere, great buffet breakfast, open fire place in the lobby ...... many things I could name. For me this...

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Thank Fred S
TheMarkPrague, Rooms Division Manager at The Grand Mark Prague, responded to this review

Dear Guest, Thank you for sharing your review. We are happy to discover that you enjoyed your time in Prague and our hotel made a certain contribution to it. We would be pleased to welcome you back in the future. Kind Regards, Karla Kutláková Rooms Division Manager

MK
Reviewed 13 January 2016 via mobile

What a superb hotel! We had a fabulous time and were spoilt from the moment we arrived to the moment we reluctantly left. The staff were superb and nothing was rooming trouble. The concierge & reception staff were helpful especially as we booked our spa treatments at the nearby associate partner. The ambience in the hotel is excellent with a...

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Thank SunJunkieMk
TheMarkPrague, Rooms Division Manager at The Grand Mark Prague, responded to this review

Dear Guest, Thank you for sharing your experience from your recent stay with us. It was more than a pleasure for us learn that you had a “fabulous time” with us and overall fully enjoyed your stay from the breakfast, to the service of our team members to the cleanness of the room. We look forward to your next stay....

London
Reviewed 13 January 2016 via mobile

Stayed here over Christmas and chosen on the back of being a member of the Leading Hotels of the World. LHW hotels are of a certain standard and the Mark does does let the side down. Immaculately clean, great location, helpful and friendly staff, basically ticks all the boxes. I had two rooms booked, one for my wife and I,...

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Thank DJP4
TheMarkPrague, Rooms Division Manager at The Grand Mark Prague, responded to this review

Dear Guest, Thank you for your kind note on your recent stay with us. We are glad to read that you had a nice stay, liked our facilities and service provided by our Team. We would be pleased to welcome you back in the future. Kind Regards, Karla Kutláková Rooms Division Manager

Oxfordshire, United Kingdom
Reviewed 10 January 2016

We stayed at the mark for a short mini moon its rare that you choose a 5 star hotel and receive 5 star service now a days , at the mark the service was excellent, it was spotless and the breakfast was brilliant, we will definitely stay again.

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Thank 153oscar
TheMarkPrague, Rooms Division Manager at The Grand Mark Prague, responded to this review

Dear guest, Thank you very much for your detailed review of your recent stay at The Mark. We are glad to read how much you enjoyed your stay and how highly you wrote about our services. We would be happy if we had another opportunity to welcome you back to our hotel. With warmest regards, Karla Kutláková Rooms Division Manager

Geneva, Switzerland
Reviewed 9 January 2016

Pros: - location is fair, about 10mn to Old Town square. - Suite is decent size and well equipped, though the design is questionable. Cons: - First night I was allocated in an incredibly poor room, very small, with no chair (so impossible to have dinner inroom), directory, room service menu..... Did not feel like a real room (it was...

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3Thank Richard N
Vaduz, Liechtenstein
Reviewed 7 January 2016

Have travelled to Prague end 2015 year and have chosen this hotel for my accommodation and also celebration of upcoming year 2016. Everything was perfect here, professional and helpful staff, beautiful and very large apartment, view of hotel garden with Christmas tree, rich breakfast, perfect location. Really enjoyed everything including the Golden City of Prague.

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Thank Jean Paul B
TheMarkPrague, Rooms Division Manager at The Grand Mark Prague, responded to this review

Dear Jean Paul B, With great pleasure we read your beautiful feedback of your recent stay. Please rest assured, that your comments will certainly be shared with the team. We hope for having an opportunity to welcome you back soon. Kind regards, Karla Kutláková Rooms Division Manager

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Staying in Nove Mesto (New Town)

Neighbourhood Profile
Nove Mesto (New Town)
Nearly 700 hundred metres long, Wenceslas Square represents the most frequent and buzzing crossroads of the city. The National Museum in the upper part of the square watches over your spending spree in countless shops and retail stores lining the entire square, which ends at Na Příkopě, the most famous shopping street. When tired or broke, you can explore the city's underpasses, which can take you to the Old Town or to the courtyards of art nouveau houses with secret gems of greenery, white benches and rose bushes that provide unexpected peace in the midst of the city. Be sure to pay a visit to the traditional cafés, classic Czech pubs, cinemas and theatres. National Theatre near the river has a lot to offer to foreigners. Go to the river bank and enjoy live music and drinks while watching a sunset behind Prague Castle.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Le Grill Restaurant
Le Grill Restaurant
Cuisines: European, Central European, International
Two Steps Bar
Two Steps Bar
Cuisines: Bar, International, European, Pub, Czech, Central European
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Mark Hotel is situated within a stunning Neo-Classical building, just a few minutes' walk from the Old Town Square. With its 75 large and beautifully appointed rooms, many of them suites, the hotel offers timeless elegance with tasteful contemporary features, furnishings and fittings. To complete the feeling of luxury, the majority of the guestrooms feature a separate bedroom and spacious living area including fitted kitchenette. The Le Grill Restaurant, Two Steps Bar and the hotel's unique private garden with its baroque fountain, offer central Prague's best possible setting for you to relax, enjoy great food and celebrate your special occasion. ... more   less 

Additional Information about The Grand Mark Prague

Address: Hybernska 1002/12, Prague 110 00, Czech Republic (Formerly The Mark Luxury Hotel)
Region: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Price Range: RM812 - RM1,897 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Grand Mark Prague 5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Kempinski Hybernska Hotel Prague
Hotel Style:
#10 Business Hotel in Prague
#33 Luxury Hotel in Prague
#34 Romantic Hotel in Prague
#38 Family Hotel in Prague
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mark Prague staff and other travellers.
14 questions
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Questions? Get answers from The Grand Mark Prague staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms with balconies offer the cityscape views.”
 of 5 bubbles MrsWigan, 22 Feb 2017 | Read review
“Join LHW for a room upgrade and free breakfasts.”
 of 5 bubbles tonysZ8100RI, 16 Feb 2017 | Read review
“Best rooms on the high floor levels”
 of 5 bubbles cecastella, 25 Jan 2017 | Read review
“Every room is good I believe.”
 of 5 bubbles Odd_Arne, 17 Jan 2017 | Read review
“The standard rooms are not big and quite average. The pictures listed are of the suites and are a bit misleading.”
 of 5 bubbles regulartraveler2017, 16 Jan 2017 | Read review
5 of 5