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Sheraton Prague Charles Square Hotel

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#159 of 667 Hotels in Prague
Certificate of Excellence
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Sheraton Prague Charles Square Hotel
Sheraton Prague Charles Square Hotel
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1,430 Reviews from our TripAdvisor Community

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Showing 1,009: English reviews
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Reviewed 1 week ago via mobile

A very good hotel with a very good breakfast. The stuff is very polite. They really care about the guests. You are welcomed in the room with a warm letter and fruit. I am very satisfied with this hotel and i will return here for sure!

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Helpful?
Thank Anna v
Anna P, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear Anna v, Thank you so very much for your lovely feedback! I am glad you enjoyed your stay at Sheraton Prague Charles Square Hotel, especially the company of our staff as well as the welcome surprise out team prepared for you. Please don't hesitate to contact me directly at anna.polanska@sherartonprague.com next time you plan a trip to Prague. It...

Washington DC, District of Columbia
Reviewed 1 week ago

In July 2016, we stayed for 5 nights. I used points as I am a platinum member. Staff was always very friendly and we LOVED the roof-top (where you can chill and have drinks and view the Prague rooftops and Castle). Room was nothing special, but clean, which is the most important to us. We took advantage of the many...

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Helpful?
2Thank Ricky_Bryan2017
Anna P, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear richardmryan2017, Thank you very much for taking the time to share your feedback with us and other TripAdvisor users. I am delighted to learn you had a nice stay at Sheraton Prague Charles Square Hotel. Especially the fact that you enjoyed the company of our staff and appreciate their effort towards delivering a great service. Your compliments are the...

Sydney, Australia
Reviewed 2 weeks ago

We stayed at Starwood hotels for 3 weeks across Europe at Christmas 2016. In short, this hotel is not a 5 star hotel. You have to pay to access the hot tub (which looks like a cheap outdoor tub placed into the ground). The staff are the rudest I have ever encountered. There were 4 adults with luggage and we...

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Helpful?
1Thank Mitch H
Natálie R, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear Mitch H, We appreciate your valuable comments we received and I sincerely apologize on behalf of our entire team for the service challenges that you faced. I will be sure to follow up your specific comments regarding your transfer and I will share your feedback with my colleagues. Please do not hesitate to contact me directly prior to your...

Ilkley, United Kingdom
Reviewed 3 weeks ago via mobile

The hotel is in a convenient location, a 5/10 minute walk from the main square. The staff were very friendly and helpful, especially Allan who greeted us each day and gave us recommendations for our stay. The hotel itself had nice, clean rooms and also a tasty breakfast. I would definitely stay here again.

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Helpful?
Thank oliviaoddy
Anna P, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear oliviaoddy, Thank for taking the time to share your feedback with other TripAdvisor users. I am delighted you enjoyed your stay at Sheraton Prague Charles Square Hotel so very much, your lovely comments about our staff will be shared with the entire team. Allan is actually one of our newest staff members, I am sure he will be more...

Doha, Qatar
Reviewed 3 weeks ago via mobile

I've stayed in many five star hotels and definitely this time was not the ocasión , specially the service, I have to mention that Michael the driver was very nice and kind to us . The first morning we went down to the breakfast room and we asked for a table of 5, which they didn't prepared so we did...

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Helpful?
1Thank Gabi C
Anna P, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear Gabi C, Thank you for posting your feedback on TripAdvisor.com. We are sorry our service, especially the one of our breakfast room waiters, did not meet your expectations. We generally receive positive feedback on the work of our employees. Therefor I am more than glad that Michael made a good impression on you and will share your lovely comment...

Cambridge, United Kingdom
Reviewed 3 weeks ago

Had a deluxe double room - really lovely, super comfortable bed, non-smoking hotel. Breakfast buffet was good, great variety. I found the staff very friendly and enormously helpful. Hotel is just a short walk from the interesting bits, and is very easily found using public transportation from the airport - a quick five-minute walk from the nearby metro station. Would...

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Helpful?
Thank Miss A
Natálie R, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear Miss A, Many thanks for your kind review. We are very pleased to know that you had a pleasant stay with us and you highly recommend us for the breakfast, the Sheraton Signature Bed and the friendliness and helpfulness of the team members. Thank you for being our guest and it will be a real pleasure for us to...

Θεσσαλονίκη, Ελλάδα
Reviewed 4 weeks ago

The rooms are spacious, the breakfast was ok, could be a bit better, but the chef was a nice touch. Helpful staff, but they could smile a bit more. There was a lot of noise in the room, good thing I had my ear plugs. Our friends did not face the same issue. Convenient location, 10-15 minute walk to the...

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Helpful?
Thank Efi_12
Natálie R, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear Efi_12, Thank you very much for your feedback, it´s much appreciated and very important to us. I'm pleased to read your kind remarks about our spacious rooms, convenient location and as well that you point out things that we can improve. Guest feedback such as yours is vital to ensuring our hotel provides the best possible experience for our...

Fort Worth, Texas
Reviewed 19 January 2017

We stayed at the Sheraton Prague for 4 nights in late December. The hotel itself was nice, although the room was surprisingly small. Other than a closet for hanging clothes, we had nowhere to put any of our other clothing and had to live out of suitcases for a few days. I'm sure they have larger rooms, so this review...

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Helpful?
1Thank glaus_25
Natálie R, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear glaus_25, Thank you very much for your kind review following your recent stay at Sheraton Prague Charles Square Hotel. I am delighted you had a great time and found the location convenient and our staff to be accommodating and helpful. Should your travel brings you back to our Sheraton Prague Charles square Hotel in the future, please consider giving...

Marousi, Greece
Reviewed 11 January 2017

This hotel is far from the city, the breakfast is average, the price of the suite is very expensive without any view of the city. The concierge(name Maria) is very kind and helpful, and the staff of hotel also.

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Helpful?
Thank vivitrianta
Jürgen S, Front Office Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear vivitrianta, thank you for your feedback. I will share your comment with Maria, she will be happy to hear it. We are sorry that you have not been satisfied with our suite. Some of them offer city view, some of them don't. It is always benefitial to request it in advance so we can prepare the allocations according to...

Reviewed 10 January 2017

My wife and I spent New Year's Eve in Prague as part of our honeymoon, and could not have had a better experience staying at the Sheraton Charles Square! Our Junior Suite was extremely large, clean, and amazingly comfortable (how have we lived so long without a towel warming rack in the bathroom??), and all our interactions with the staff...

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Helpful?
Thank Chris R
Anna P, Guest Relations Manager at Sheraton Prague Charles Square Hotel, responded to this review

Dear Chris R, Thank you for your lovely feedback shared on our TripAdvisor page. First of all, let me congratulate you on your marriage, we are honored you chose to stay at Sheraton Prague Charles Square Hotel as a part of your honeymoon. I am happy to learn you enjoyed your time with us so very much, especially the Junior...

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Staying in Nove Mesto (New Town)

Neighbourhood Profile
Nove Mesto (New Town)
Nearly 700 hundred metres long, Wenceslas Square represents the most frequent and buzzing crossroads of the city. The National Museum in the upper part of the square watches over your spending spree in countless shops and retail stores lining the entire square, which ends at Na Příkopě, the most famous shopping street. When tired or broke, you can explore the city's underpasses, which can take you to the Old Town or to the courtyards of art nouveau houses with secret gems of greenery, white benches and rose bushes that provide unexpected peace in the midst of the city. Be sure to pay a visit to the traditional cafés, classic Czech pubs, cinemas and theatres. National Theatre near the river has a lot to offer to foreigners. Go to the river bank and enjoy live music and drinks while watching a sunset behind Prague Castle.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located on the edge of Prague's Old Town and New Town, the Sheraton Prague Hotel offers 160 comfortable rooms including 38 spacious suites. Guests can enjoy complimentary access to sauna and 24/7 fitness centre, as well as free High Speed Internet Access at the Link at Sheraton located in the lobby. The French Brasserie Délice offers delicious meals made from fresh seasonal products and genuine five star service. ... more   less 

Additional Information about Sheraton Prague Charles Square Hotel

Address: Zitna 561/8 | P.O. Box 756, Prague 1, 111 21, Czech Republic
Region: Czech Republic > Bohemia > Prague > Nove Mesto (New Town)
Price Range: RM481 - RM1,551 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Prague Charles Square Hotel 5*
Number of rooms: 160
Reservation Options:
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Also Known As:
Sheraton Prague
Hotel Style:
#28 Spa Hotel in Prague
#91 Business Hotel in Prague
#129 Family Hotel in Prague
#136 Luxury Hotel in Prague
#194 Romantic Hotel in Prague
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Prague Charles Square Hotel staff and other travellers.
15 questions
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Questions? Get answers from Sheraton Prague Charles Square Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Easy access to the river, safe, and near a metro”
 of 5 bubbles Ricky_Bryan2017, 13 Feb 2017 | Read review
“'Preferred Guest' rooms are smaller than the Deluxe Double rooms, strangely, but both were very nice.”
 of 5 bubbles MissA267, 29 Jan 2017 | Read review
“Request a quiet room.”
 of 5 bubbles Efi_12, 25 Jan 2017 | Read review
“We were on a quite street on the SPG preferred floor.”
 of 5 bubbles PaxExplorer, 17 Dec 2016 | Read review
“Ask for a room with a tub.”
 of 5 bubbles BayArea_CAWanderer, 10 Nov 2016 | Read review
5 of 5