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About
#318 of 1,773 hotels in Prague
Location
Cleanliness
Service
Value
The newly renovated Hilton Prague is truly The Place for Big Imaginations. Located within walking distance to the city centre full of local attractions, shops and a lively night scene and just a 25 minute drive away from the airport. Hilton Prague houses 3 restaurants and 2 bars including the Cafe & Bistro, Seasons restaurant for fine dining, award-winning Cloud 9 Sky Bar & Lounge with two terraces, Hop House and Room Service. Every morning you can enjoy a rich buffet breakfast at Atrium restaurant. All 791 renovated rooms provide high-speed internet access (fee applies). A state-of-the-art fitness centre with cardiovascular machines and a spa with indoor pool are at your disposal. Massages are available as well. This hotel offers 38 multi-functional meeting rooms, the elegant and stylish Ballroom and the spacious Congress Hall.
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Property amenities
Paid private parking on-site
Free internet
Indoor pool
Fitness Centre with Gym / Workout Room
Restaurant
Babysitting
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Paid wifi
Heated pool
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Rooftop bar
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Highchairs available
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Sun terrace
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Telephone
Clothes rack
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL STYLE
Business
Family
Languages Spoken
English, Russian, Czech, German and 1 more
Location
100Great for walkers
Grade: 100 out of 100
138Restaurantswithin 0.5 km
44Attractionswithin 0.5 km
Pobrezní 311/1, Prague 186 00 Czech Republic
Name/address in local language
Getting there
FlorencePrague Metro6 min
VltavaPrague Metro9 min
Car HireSee all Prague car hire
6399Reviews114Q+A100Room tips
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Most Recent
We came as part of an extension of a Viking Cruise. 1st impressions of the hotel interior were good and definitely their breakfast was excellent. However its location is not that good. 15 minutes walk to anywhere 30 minutes to Old Town. If we had booked as Hilton Gold Members we would have had more control. We were given a fully accessible room with a wet room which meant the bathroom was soaked when we had a shower. When I asked why we were given this room we were told it was a standard room. The Wi-Fi was woeful even after we were given the correct access information. Barely got on and constantly failed. Ate in the café bistro for which the pizza was good but expensive, and the reception staff seemed to take pleasure in saying if we had booked direct with them we would have been given a 500 point voucher. Actually it was a theme with their reception staff. Some friendly and helpful some incompetent and certainly not helpful…
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Front Office Manager, Guest Services / Front Office at Hilton Prague
Responded 3 days ago
Dear Valuable Guest, Thank you for taking the time to share your feedback regarding your recent stay at the Hilton Prague Hotel. We're delighted to hear that you found our hotel's interior appealing and enjoyed our excellent breakfast offerings. However, it's disheartening to learn that certain aspects of your stay did not meet your expectations. We sincerely apologize for any inconvenience caused by the location of our hotel and the distance to certain attractions. Regarding the room assignment, we regret that the allocated room did not fully meet your needs. We strive to accommodate our guests' preferences to the best of our ability, and we apologize for any confusion or dissatisfaction in this regard. We're also sorry to hear about the issues you faced with the Wi-Fi. Providing a seamless and reliable connection is important to us, and we'll certainly investigate this matter further to ensure such problems are promptly addressed. As for your experience at our café bistro and interactions with our reception staff, we deeply regret any disappointment or frustration caused. We aim to provide exceptional service to all our guests, and we apologize if this was not consistently reflected during your stay. Your comments will be shared with our team to improve our service standards. We genuinely value your feedback as it helps us identify areas for improvement. We hope that despite the challenges you encountered, you were able to find moments of enjoyment during your stay with us. If your travels bring you back to the area, we would be grateful for the opportunity to regain your trust and provide you with a more seamless and pleasant experience. Warm regards, Anastasiya Burliayeva Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Wonderful rooms, location near the river, and amazing breakfast. Rooms were very comfortable and clean with Crabtree & Evelyn toiletries. Enjoyed the location because it was a short distance from the hustle/bustle of the heavier amount of tourism. Also next door to a pharmacy, drug store and supermarket for any needs you may have. Breakfast is one of the best we have had anywhere, with many possible selections of breakfast options.
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Date of stay: June 2023Trip type: Travelled as a couple
Room Tip: Adjacent to pharmacy, drug store, supermarket, and 15 min walk to main tourist areas.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Front Office Manager, Guest Services / Front Office at Hilton Prague
Responded 10 Jul 2023
Dear Guest, Thank you for taking the time to share your feedback with us. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Thank you very much for your patronage and I look forward to your next stay in our property. Sincerely Yours, Anastasiya Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Big convention hotel, nice junior corner suite assigned, crowded club lounge in the evening, nice views from the hotels roof top bar. Cons: room wasn’t ready even 1 hour after official check in time, shower gel wasn’t filled up in the bathroom, no welcome gift. The other Hilton Old Town did better in those points. Axel
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Date of stay: November 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Duty Manager, Guest Services / Front Office at Hilton Prague
Responded 1 week ago
Dear Axel, Thank you for staying at the Hilton Prague Hotel and for completing the online review regarding your stay. It was a pleasure to learn that you enjoyed your stay with us and remained satisfied with our services and facilities. However, I was disappointed to learn that your stay was negatively affected by several shortcomings. I share your feedback with relevant managers to prevent such situations in the future. Thank you very much for all your valuable comments, we truly do appreciate the time you have taken to share your findings with us and help us to improve our services. Thank you very much for your patronage, and I look forward to your next stay in our property. With kind regards, Jiří, Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I stay at this property for 3 days and 2 nights. When we arrived to the Hotel, there was no one at the door to assist us with our belongings. when we got to the front desk, they did not help us as a Hilton Honor Guest. Me and my wife were at the launch having some drinks; my wife deceived to go to tue room and realized her door key didn’t work. She was not able to even come back to the launch as the key didn’t work. She proceeded to the front desk to get her card reactivated. The front desk guy who assisted her was very disrespectful, he humiliated my wife. Instead of helping her reactivate the room key; he rather used an offensive talk and told her she needed to pay a balance reflecting in the account. My wife told him I don’t even have my cell to call my husband as I got locked out the room and my phone was inside the room. He keeps asking her to pay for the pending charges in front of other guests members and other co-workers that also were there. My wife felt very uncomfortable and offended by these allegations in front of everyone in the lobby front desk. I feel very disappointed and embarrassed I don’t recommend this property to anyone.…
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Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Duty Manager, Guest Services / Front Office at Hilton Prague
Responded 1 week ago
Dear Alexander, Thank you very much for your recent stay at the Hilton Prague Hotel and for your feedback regarding this stay. Your valuable time in this regard is very much appreciated. I sincerely apologize that you felt disappointed due to the experienced inconveniences with the many occasions, as you mentioned in the feedback. Moreover, I was disappointed to read your review, as I was meeting you personally during your stay, and we discussed all occasions of your stay on the spot. I have shared your feedback with the hotel management to prevent such situations in the future. I know that it is surely frustrating when expectations are not met. However, I do hope that my letter will go some way to alleviate some of the poor impression you have left the Hilton Prague with, and I hope to be able to welcome you back in the future, as we would very much like the opportunity to prove to you, that your experience was an exception rather than the rule and that we can indeed do better. Please contact me directly via details shared by the business card provided personally prior to your stay in the future to make everything up to your expectations and should you have any further questions or concerns. With kind regards, Jiří, Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MarkH1973 wrote a review Nov 2023
Ashby de la Zouch, United Kingdom126 contributions146 helpful votes
I spent a weekend here with my ten year old son in November 2023. We arrived late on Friday and had a very friendly welcome from the team on check in. We had plenty of information provided with a useful sheet so that we didn't have to remember all the opening times of restaurants etc. Our room was spacious and had plenty of plug sockets, including USB ports. There were at least three USB ports near my bed and two near my son's bed, and there was a shower and a bath, an ironing board, plenty of wardrobe space and a mini bar. The lights were easily controlled from the bed. There was a large window looking out to the river outside. We were on the executive floor and had breakfast in the executive lounge which had a good selection of food and drinks. I particularly enjoyed the birchermuseli and my son the multitude of bread options! We returned in the evening and again there was good buffet there. We also ate in the cafe, again, the team were really helpful and friendly to both me and my son. We used the pool which was larger than I expected and the facilities there were very good. There were adult only times available too. Check out again was quick and easy with a friendly team. …
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Front Office Manager, Guest Services / Front Office at Hilton Prague
Responded 2 weeks ago
Dear Mark, Thank you for staying at the Hilton Prague Hotel and for completing the On-line Guest Questionnaire regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Rest assured that also your additional comment for the special recognition of the service provided by every staff you approached really make us proud. Thank you for your valuable patronage and I look forward to your next stay in our property. Yours sincerely, Jack Norman Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This is a very good hotel, and very friendly staff. They know how to look after Elite Hilton Honor members, as we were given a complimentary upgrade to a nice suite on the Executive Level 8. We had a choice of full buffet breakfast at the Atrium cafe, or at the Executive lounge. The buffet breakfast was very good with lots of choices. They also have nice food/drinks at the Executive lounge in the evening from 5pm-7pm. The hotel has several smart lifts, making it relatively efficient to access the rooms. There is a nice SkyBar on the 9th floor, with great nice night views. The Gym is big on two floors, with modern gym equipment. They have a big swimming pool, with sauna and steam room. The location is convenient, with easy access to Trams and Metro public transport. There's a DM pharmacy and Alberts supermarket in the shopping mall a few minutes walk from the South side exit via Lower Ground. The trams and the Florenc Metro are a few min walk through the shopping mall. The big Palladium shopping center is about 15min walk from the same exit. We could catch metro to the Old Town area (2 stops, 30 Czech per trip). We also walked to the Old Town Square a few times, taking around 25min. It's very safe to walk, with many beautiful shops/buildings along the way. There were a few nice local restaurants nearby (e.g. Le Republica), and the nice Imperial Cafe is about 10min walk from the hotel. I also recommend visiting/watching a show at the Obecni Dum concert hall, about 15min walk. We thoroughly enjoyed our stay in the hotel, and would recommend it. …
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Local DM Pharmacy and Alberts supermarket are a few min walk.
Trams/Florenc Metro also nearby...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Front Office Manager, Guest Services / Front Office at Hilton Prague
Responded 2 weeks ago
Dear Albert, Thank you for staying at the Hilton Prague Hotel and for completing the On-line Guest Questionnaire regarding your stay. It was a pleasure for me to learn, that overall you enjoyed your stay with us and that you remained highly satisfied with our services and facilities. I will share your positive scoring with the entire team, and I would like to assure you, that scoring such as yours acts as a great motivator. Rest assured that also your additional comments for the special recognition of the services and outlets really make us proud. Thank you for your valuable patronage and I look forward to your next stay in our property. Yours sincerely, Jack Norman Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
They throw away reusable plastic bags that I kept in my room for my shopping. They insist in changing the way I put my stuff in the room. It is a privacy invasion. Also this hotel is becoming too expensive, all together with the lower service levels.
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Date of stay: November 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Front Office Manager, Guest Services / Front Office at Hilton Prague
Responded 3 weeks ago
Dear Jordi, Thank you for choosing Hilton Prague for your recent stay, and for taking the time to share your feedback with us. We appreciate the opportunity to address your concerns and improve our services. I would like to extend my sincere apologies for the issues you encountered during your stay, particularly regarding the missing reusable bags and the rearrangement of your personal items. Your feedback is invaluable, and I regret that we were not able to address these concerns promptly during your time with us. I want to assure you that guest satisfaction is of utmost importance to us, and we take your comments seriously. A Duty Manager is available 24/7 to provide immediate assistance, and we regret that we were not made aware of these shortcomings to rectify them on the spot. I have personally brought your comments to the attention of our Housekeeping Manager, who will conduct a thorough investigation into the lapses you experienced. Rest assured that necessary steps will be taken to prevent such oversights in the future. Your insights are crucial in helping us enhance our services and maintain the high standards we strive for. We genuinely value your patronage, and we would love the opportunity to make amends for the inconvenience you experienced. If your travels bring you back to Hilton Prague, please do not hesitate to contact us directly. We would be delighted to offer you an upgraded room, subject to availability, and ensure a VIP setup in your room prior to your arrival. Once again, I apologize for any inconvenience caused, and I appreciate your understanding. Your feedback is instrumental in our ongoing efforts to provide the best possible experience for our guests. Thank you for choosing Hilton Prague. We look forward to the possibility of welcoming you back and exceeding your expectations in the future. Kind regards, Tetiana Turko Duty Manager | Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked this hotel for my husbands 40th birthday It was awful Bar and restaurant Staff were horrible I asked for an upgrade and when arrived we were told the room wasn’t ready And we Could have a room with a bath or a shower They took £200 from my account which I was not told about ( which I am still waiting to receive back ) I am now over drawn No shower gel in the bathroom It was a horrible experience for what I thought would an amazing trip for my husband Avoid avoid avoid And I know I will receive a reply saying Sorry and please book in the future I WONT
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Front Office Manager, Guest Services / Front Office at Hilton Prague
Responded 3 weeks ago
Daer Samantha, Please accept my sincere regrets for the fact, that your stay was not according to your expectations, however, please allow me to mention, that a Duty Manager is available in our hotel 24/7 for providing immediate assistance with any kind of inquiry on the spot, therefore, I truly regret that we were not aware of such a shortcomings during your stay, so that proper action from our side could have been taken on the spot to make your stay faultless. Let me assure you that your comment was brought to the attention of Front Office Manager in order to follow up and prevent such a drawback in the future. I can see that the preauthorization was released at the time of checkout by the member of staff who was assisting you at the time. It is possible that the hold could be still waiting for release from you banking provider. In regards to your mention of the staff which you found "horrible", would you kindly reach out and contact me via my email and elaborate so I can follow up with an internal investigation. Guest satisfaction is of upmost importance to me and I am keen to ensure that our staff are ensuring the best possible guest experience. I know, that it is surely frustrating when expectations are not met. However, I do hope, that my letter will go some way to alleviate some of the poor impression you have left the Hilton Prague with, and I hope to be able to welcome you back in the future, as we would very much like the opportunity to prove to you, that your experience was an exception rather than the rule and that we can indeed do better. Please contact me directly if you decide to visit the Hilton Prague Hotel again for arranging your stay. Jack Norman Duty Manager Front Office dutymanagerprague@hilton.com +420224841111
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were there with Viking Cruises. Our room was ready at 12 noon as we were tired from traveling. Lovely hotel, smelled so nice, front desk ladies dressed alike with a pretty strand of pearls. So many nice touches. Best included breakfast we’ve ever had. Spotless common areas, our room was very clean. Crabtree and Evelyn bathroom products. Huge towels. Daily housekeeping which was so nice. Very courteous front desk personnel, food servers, and housekeeping. Walking distance to most places and along Vltava. Very impressed. Will definitely recommend to others traveling in this area.
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Duty Manager, Guest Services / Front Office at Hilton Prague
Responded 4 weeks ago
Dear VKJanJK, Thank you very much for choosing Hilton Prague and for this fantastic and thorough review. I was delighted to learn that you have fully enjoyed your stay with us, and that you were satisfied with so many aspects of our hotel, especially in regards to the positive mentions of my fellow team members, I am sure they will be delighted to hear your great feedback. I sincerely hope that we will get the chance to welcome you back in the nearest future possible. Best regards, Michael, Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
While we were there as tourists, it's obvious that this hotel knows how to cater to business travelers (and anyone with jet lag). The rooms are comfortable, and there is a bistro that is open 24 hours/day. There is a fitness center, a gift/sundry store, and multiple conference rooms. It is within walking distance of restaurants and stores.
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Duty Manager, Guest Services / Front Office at Hilton Prague
Responded 5 weeks ago
Dear KLGri, Thank you very much for choosing Hilton Prague and for the time it took to write us this review. The more delighted I am to read that you were satisfied with your stay, and that you were happy with the provided services. I hope that you will return to Hilton Prague again in the nearest future possible. Best regards, Michael, Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$147 - US$269 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton prague hotel prague, hilton international prague, prague hilton international, hilton hotel prague
LOCATION
Czech RepublicBohemiaPragueFlorenc / Praha 8 / Karlín
NUMBER OF ROOMS
791
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Claim Your ListingHILTON PRAGUE: UPDATED 2023 Hotel Reviews, Price Comparison and 3,062 Photos (Czech Republic) - Tripadvisor
Frequently Asked Questions about Hilton Prague
Which popular attractions are close to Hilton Prague?
Nearby attractions include The City of Prague Museum (0.4 km), Karlin Musical Theater (0.3 km), and Fun Arena (0.4 km).
What are some of the property amenities at Hilton Prague?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and an on-site restaurant.
Which room amenities are available at Hilton Prague?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Prague?
Guests can enjoy a rooftop bar, an on-site restaurant, and breakfast during their stay.
Is parking available at Hilton Prague?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hilton Prague?
Conveniently located restaurants include Bagel Lounge Florenc, Seasons, and Cloud 9 Sky Bar & Lounge.
Are there opportunities to exercise at Hilton Prague?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Hilton Prague have airport transportation?
Yes, Hilton Prague offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Prague?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Prague?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Prague offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.