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4.5
#98 of 654 hotels in Prague
Location
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The 5 star NH Collection Prague Carlo IV is located on Senovážné náměstí 13, on the border of the Old and New City of Prague and within walking distance of Prague Main train station. The international Václav Havel Airport is a 30-minute drive from the hotel. Set at the heart of Prague’s main tourist district, the hotel is close to all the major sights including Charles Bridge, Prague Castle, St. Vitus Cathedral, The State Opera and The National Museum. The hotel offers 152 elegant rooms with a range of suites to choose from, access to the gym, luxurious spa, and heated indoor pool. Guests can enjoy a range of dining options with a buffet breakfast and seasonal menu served within the hotel’s sophisticated 1890 Restaurant & Bar. Allergies and dietary requirements can be catered for upon request. The 1890 Restaurant & Bar offers a full wine list and range of cocktails, while The Vault provides a more intimate experience in the hotel’s stylish wood-panelled bar restored from the former bank's vault. Events, weddings and receptions can be held in the hotel’s well-equipped meeting centre, with a capacity of up to 293 guests. An on-site event planner is also available on request.
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NH Collection Prague Carlo IV garners a mix of opinions; while some guests find the rooms to be spacious and spotless, others describe them as cramped and noisy, with occasional maintenance woes. The hotel’s prime location is a standout feature, providing easy access to attractions yet maintaining a tranquil ambiance. Cleanliness is a strong suit, with consistent commendations for well-kept spaces.
The atmosphere, enriched by live music and professional service, adds charm, although the spa and pool temperatures leave some visitors cold. Despite the grandeur and transportation convenience, the hotel's value is occasionally questioned due to the issues cited.
Location
Convenient
Atmosphere
Charming
Rooms
Cramped
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Underwhelming
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We stayed in the hotel between 15/04 and 18/04. We were informed about the wellness centre being closed through our provider Jet2, but I don't think it would have mattered to us anyway as we were never going to experience that. The hotel is centrally located with lovely staff who were very welcoming. The gentlemen on the door, and the staff who attended us during breakfast were fab! Breakfast has an amazing range of food available, with staff getting coffee and or tea at your request - I particularly loved the make your own tea section! The rooms were very pleasant, clean but quite warm - we had to have the air conditioner on most the day and night, and slightly disappointed that we had two single beds when we paid for a premium double room (unsure if double beds were available at all!) Overall a lovely place to stay and would highly recommend
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Date of stay: April 2022
Rooms
Service
Sleep Quality
Room Tip:We were on the top floor facing the train station and trams could still be heard
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jan Dlouhy, Guest Services / Front Office at NH Collection Prague Carlo IV
Responded 20 Apr 2022
Dear Bethany, Thank you for your lovely review. I am happy to read that you had a great time, and enjoyed your stay with us. I apologize for any discomfort with your bed, let me ensure you that our staff always do their best to fulfill the guest's expectation. Thank you once again for your time and we hope to see you again. Sincerely, Jan Dlouhy Front Desk Manager
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The hotel is pure magic... From the moment you arrive to the wonderful lobby you feel in a palace. The staff is always paying attention to the small details and are very helpful.
Everything is very clean and organize. I love the spa and the food!
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from OlgaMantillaL, Deputy Manager at NH Collection Prague Carlo IV
Responded 18 Feb 2020
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. We will be an honor to have you again in this your house in Prague. Olga Mantilla Deputy Manager
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This hotel is beautifully located in the city center of Prague. Greeted by the red-carpeted long stairs, you take a 'hike' up to enter into the grandiose of the lobby! It's an essentially open space lobby to lounge, check in and admire the beautiful architecture. The meals especially for breakfast was amazing with delightful treats and superior service. There also is a lounge room (formerly a cigar lounge) that you can 'hide' or enjoy some privacy in.
If you stay at this hotel, you need to at least enjoy their spa and pool lounge. Located at the basement of the hotel, you enter into a peaceful, dim-lighted area to which you have a choice of swimming, soaking or laying out on the benches.
I came here for a work conference event. If I came back for vacation, this would be a great place to stay at with my family. Highly recommend this hotel!
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Date of stay: January 2020
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Petr Gruber, Guest Services / Front Office at NH Collection Prague Carlo IV
Responded 2 Aug 2020
Dear Valued Guest, Thank you very much for your marvelous review of Carlo IV! We are so glad that you enjoyed your stay with us and that you received the superior customer service Carlo IV is so well known for. We look forward to welcoming you back in the near future! Sincerely, Petr Gruber Front Office Manager
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This grand hotel is only 6 minutes walk away from the main train station, a huge plus. Our rooms were not ready when we arrived, so we decided to go to the dining room and for a little over $20 per person enjoy the Sunday breakfast brunch which was served until 12 noon on Sunday. Wide variety of delicious choices of everything one would possibly want for breakfast, including bloody Mary bar and Prosecco, was meticulously refilled by staff, live harp music adding to the most enjoyable ambiance. Our luggage was delivered to our rooms on the second floor by staff. My daughter’s room with an additional child bed was very small and crowded, not much room to store her luggage and walk around comfortably. Our room for 2 was fine, huge tall ceilings were everywhere, the view onto a busy intersection. One large towel per person was provided in the bathrooms, then only one hand towel and one small towel for the bidet. Could have used more. Large containers of liquid soap and hair products were affixed near the shower control, but if you decide to take a bath in the great large bathtub, they are impossible to reach. Small fridge held an assortment of pay for beverages, small area on top a accommodated our bottle of champagne. Wine and water glasses were available, as well as a coffee machine and cups, that we did not use. White dressing gowns were provided, unfortunately too short and about size 6, not comfortable for my husband or me. Spa area is lovely and our granddaughter enjoyed the pool, even though it was quite cold. Breakfast the following morning was again in the highest standard, minus the harp. We were able to order freshly made to order eggs. I can recommend the poached eggs on salmon, served on a muffin. They come without any sauce, too dry. But the taste can be greatly improved by adding a small dollop of mustard mayonnaise found by the cold cuts. Be aware there are 9 very steep steps before you get to the hotel’s front door, then additional 12+ equally steep to get to the lobby, making it very hard for any disabled person.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from OLGA MANTILLA, Other at NH Collection Prague Carlo IV
Responded 10 Sept 2023
Thank you for taking the time to share your recent experience at the NH Collection Prague Carlo IV. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Olga Mantilla Lievano Deputy Manager
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This 5 star hotel is situated just outside the centre of Prague and thus away from the bustle of the city. It is a 5 to 10 minute walk to the centre where you will find shops, malls, restaurant and a lot of historic buildings. The hotel building is beautiful, inside and outside. The rooms are clean, the beds comfortable. The rooms on the northside have no view (high floor recommended), but are absolutely quiet. We have slept with the window wide open and only heard the birds sing in the morning! The walls of our room were covered with fabric/textile, which absorbed noise. We did not hear any sound from adjoining rooms. Breakfast at Carlo IV is wonderful. The food is fresh and plenty, the hall cosy with comfortable chairs and on several mornings there was a harpist playing delightfully. The hotel has a parking garage and a spa. Unfortunately, the spa area was closed during our stay because of renovation activities. The most impressive asset however is the hotel staff. Someone wrote that the staff had made them feel like family and this is really true for ALL the people working there. We strongly recommend this hotel for a refreshing and relaxing visit to Prague.
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Date of stay: April 2022
Location
Cleanliness
Service
Room Tip:Northside very quiet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jan Dlouhy, Guest Services / Front Office at NH Collection Prague Carlo IV
Responded 27 Apr 2022
Dear Tulpje07, Thank you for being our guest and thank your nice detailed review. We aim to always provide excellent service and genuine care to our guests. I am happy to read that you had a great time with us and we do hope we get the chance of welcoming you back to the NH Collection Prague Carlo IV. Sincerely, Jan Dlouhy Front Desk Manager NH Collection Prague Carlo IV
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I had the opportunity to spend New Years in Prague and it was unforgettable. This hotel is close to the main train station which is ideal if you decide like I did to visit Vienna. Also is close by to Wenceslao Square and have some restaurants and bars close by. I love the customer service in the hotel breakfast always accompanied with live music, classic life music. The concierge lady super sweet and helpful and the installation of the hotels include a sauna, swimming pool that you will appreciate after walking all over Prague. I love the hotel every day they offered you a little detail. Also in case that you are wondering why I included a picture of a soup, this was a pumpkin curry Thai soup or something like that. It was espectacular I mean I will just go back to eat it again, that good. If you decide to visit Prague I highly suggest you to stay here, you will not have a single regret.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PetrG91, Manager at NH Collection Prague Carlo IV
Responded 19 Jan 2020
Dear Valued Guest, Thank you for your wonderful review and I am glad to hear that your New Years stay in Carlo IV was unforgettable! The Carlo IV team puts in a lot of effort and commitment every day to assure that our guests have a memorable 5 star experience! We are all very proud of this beautiful property and the service the whole team offers. I am so delighted to read your kind words about our staff, especially about Jana at the concierge. Thank you for being our guests. We look forward to welcoming you back to our hotel very soon! Sincerely, Petr Gruber Front Office Manager
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Horrible experience. I've made a booking due to late arrival of my flight, just because of the location close to the train station. The check in was the worst experience ever! I received the key from my room but there was another guest inside, due to late evening the guy just went from the shower wearing just the towel. I guess be both were shocked. Of course the staff apologized and I received room upgrade, but this cannot happen, definitely not in a 5 star hotel. The room was nice and comfy, but - I wasn't given the wifi passcode, there are just few (sport and news) Czech TV channels, there are glass bottles of water but no bottle opener... This is not what you expect from such kind of hotel. During checkout the staff apologized to me once more for that failure with first room, but sorry, there's no apology for this.
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Date of stay: July 2021Trip type: Travelled solo
Room Tip:Avoid this hotel and choose some other in the centre instead.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Petr Gruber, Guest Services / Front Office at NH Collection Prague Carlo IV
Responded 3 Oct 2021
Dear Valued Guest, Thank you for the review of your experience at Carlo IV. I sincerely apologize that your stay did not meet your expectations and do hope that we can make it up to you in the future. I am very sorry to hear about your unpleasant experience after arrival and I can assure you that I will follow up with my team accordingly to avoid similar situations from reoccurring. Once again, please know that this was an extremely rare situation and that Carlo IV prides itself on its 5 stars and personalized experience. Sincerely, Petr Gruber Front Office Manager
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A very enjoyable stay, we booked direct and after reading the reviews, made a number of specific room requests for our Premium room. The room was very comfortable and quiet, no view ( outside walls and other rooms) and on the small side. The highlight of this hotel, for us, was the breakfast, absolutely superb! The staff are very attentive, friendly, efficient and helpful; a special mention for the lady from reception who gave us our room, late afternoon on the 1st October and then brought our cases to the room, 408, and some fresh milk, she was outstanding and so friendly. The leisure centre is lovely, a good size pool for swimming, it was always fairly quiet, the only improvement would be a separate large hot tub / jacuzzi, the cold bubble areas in the pool are not very relaxing. The hotel is near the main rail station, we got the airport express bus from, and back to, the airport, it stops at this rail station (30 min journey), you just walk across the park to the hotel (you need to go down in the street lift, to the level below the road), the bus stops at terminal 1, a ticket is 100 CZK, pay on the bus or by card in the airport. The hotel is on the edge of the town, a good brisk walk to the Charles Bridge, it took us about 20 mins to the old square, before the bridge. Our favourite activity was the 1 hour boat trip, the boat leaves from the Charles bridge, we started from the far side of the bridge (across the bridge and left) and had a lovely trip across the river on a small feeder boat. We also enjoyed the funicular up to the Petrin look out tower and walking along that side of the river. We did not realise that you can get a ticket at the castle to enter the cathedral and 4 other areas (250czk), we watched the changing of the guard at noon and had a lovely relaxing lunch on the terrace of a restaurant on the left, at the top of the hill, just up from the castle (orange parasols). We went to a classical music concert at the Municipal building, it was very expensive, our friend went to a much better one at St Francis church, near the bridge, this was half the price, with a greater selection of instrumentalists and a lovely singer. A great holiday, a lot of walking!
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at NH Collection Prague Carlo IV
Responded 17 Oct 2023
Dear Guest, It is very much appreciated when guests take the time out of their day to leave a great review. I am delighted to hear that you had a great time here at NH COLLECTION PRAGUE CARLO IV.. Our staff takes great pride in providing memorable customer service for our guests. Our hotel is only as good as the staff who maintains it, so we will pass along your comments and they will serve to motivate all of us even more to be the best for our guests. We also appreciate your nice comment on our breakfast. We are really proud of our F&B Team who is in charge of the amazing American-style buffet in our restaurant. It was our pleasure to have you with us. Kind Regards, Anna Trehubova Guest Relations
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I had stayed at the Carlo IV in Aug 2020. The hotel was very comfortable and the service was excellent. The staff was very attentive and helpful. Even though my visit to Prague was during Covid times, and things were quite complicated in terms of movement and sanitary rules, the hotel staff were very helpful.
The location of the hotel is very good, conveniently located from all the major spots. The hotel was a little old but I guess it adds to the ‘dated charm’, my room was great but the I did not like the bathroom much – it was clean but not very modern.
I would like to especially mention the hotel concierge, Jana Lorencovicova. She has excellent taste and she knows the city very well. She gave me very good recommendations for restaurants, bars and places to visit, even suggesting helpful alternatives when I could not visit a particular place due to Covid restrictions.
Many thanks to Jana for ensuring that my stay in Prague was wonderful.
The hotel spa was also very good and XXX is an excellent therapist, I would highly recommend her.
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Date of stay: August 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Petr Gruber, Guest Services / Front Office at NH Collection Prague Carlo IV
Responded 19 Nov 2020
Dear Valued Guest, Thank you so much for sharing your experience about your recent stay at Hotel Carlo IV NH Collection. I am more than delighted to read that you had a great time at our hotel and that you like our health and safety measures! My team and I strive on providing excellent service and culinary experiences in our Hotel Carlo IV., so that our guests can have the most memorable stay. Moreover I will definitely pass on your kind feedback to our staff and especially to Jana. I hope you will allow us another opportunity to provide you with exceptional guest experience when travel brings you back to to our beautiful Prague. Sincerely, Petr Gruber Front Office Manager
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I booked the Carlo IV for a 4 night city break for my Fiancee who has just turned 30. We were welcomed at the front door and helped in with our bags on arrival. Check in was fast. The room was clean and well fitted albeit not huge, however we did choose the lowest price room so this was to be expected. Iron, Ironing board, kettle, coffee machine, free water, mugs, hair dryer etc were all provided. The wardrobe had plenty of hangers and was large enough to hold our clothes. Weirdly the handles on the wardrobe were installed very unevenly, a very minor detail but we found it quirky! The toilet and bathroom were separate which wasn't an issue, but unusual for us. The hotel was very warm, especially as it was -10 outside a lot of the time. We actually turned our room heat to the minimum most of the time.
As it was January the Spa was never too busy and a really nice perk of the hotel. I purposely chose the hotel for its nice Spa compared to competitors and it didn't disappoint. The one thing I can fault were the 'waterfall' features in the pool were never on / working, all other aspects were in good working order. Robes and slippers were provided, as well as additional sauna blankets and spa towels whenever we headed down there. The breakfast buffet was fantastic, with attentive staff offering to tidy plates / extra coffee at all times.
On our 3rd night our TV would not turn off. As the plugs were inaccessible and the remote wouldn't work no one could turn it off! Staff moved us to another room (a small upgrade), this bathroom did have toilet and shower in one room. The bathroom also seemed to have newer fittings. It was a small inconvenience, but well handled.
I'd definitely recommend the hotel to other people. It's a short walk from old town with a high level of service and nice traditional fittings. There are other swanky hotels in the surrounding area.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:The spa was always quiet as we went in January. We found it quietest at about 4 in the afternoon...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at NH Collection Prague Carlo IV
Responded 14 Jan 2024
Dear Valued Guest, Unfortunately, your name is not visible here, but thank you so much for your lovely review. You couldn't make me have a more pleasant day than receiving your amazing feedback. We are so delighted to hear that you have enjoyed the stay with us and extending your satisfactory in such literature comments which makes all of the Carlo IV team so proud of our service and so honored to have such a guest as yourself. We are excited when guests provide such a glowing review and as you consider us again upon your return, you will see how we are making this wonderful property even better. Kind regards, Anna Trehubova Guest Relations
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Dear AMO
Our beautiful Carlo IV Wellness & Pool will be open in June after a nice upgrade and renovation. We look forward to your visit.
Yours,
Carlo IV Team
Dear Valued Guest,
Thank you for your message. I would like to inform you that as toiletries we providing Acqua di Parma.
Please do not hesitate to contact us if we can be of any other assistance.
Kind Regards,
Petr Gruber
Front Office Manager
There are more places to choose from in the Prague area.
PRICE RANGE
RM 755 - RM 1,239 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
boscolo prague, autograph collection hotel prague, carlo iv hotel prague, carlo iv prague
FORMERLY KNOWN AS
Boscolo Prague
LOCATION
Czech RepublicBohemiaPraguePraha 1 (City Center) / Nove Mesto (New Town)
NUMBER OF ROOMS
152
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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