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Hotel Carol

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Traveller (200)
Room & Suite (35)
Dining (27)
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RM 236
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About

#165 of 646 hotels in Prague
Location
Cleanliness
Service
Value
Travellers' Choice
Hotel Carol is a real oasis, where you can enjoy a well-earned rest after a sightseeing in the beautiful city of Prague or after demanding business meeting. We offer a wide range of services for families and business travelers, restaurant Jerusalem Prague with unique Mediterranean cuisine, an outdoor terrace and a secure, covered carpark. The hotel is located in a quiet street, but still in the immediate vicinity of a metro (Českomoravská) and tram station. Should time allow, O2 Arena is a popular attraction that is within walking distance. Hotel Carol puts the best of Prague at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Free breakfast
Bicycle rental
Evening entertainment
Books, DVDs, music for children
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Car park
Wifi
Bar / lounge
Restaurant
Breakfast buffet
Kids' meals
Wine / champagne
Walking tours
Nightclub / DJ
Conference facilities
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Currency exchange
Non-smoking hotel
Shops
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Ironing service
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Room features
Desk
Safe
Telephone
Laptop safe
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English, Russian, Czech, German

Location

Kurta Konrada 12, Prague 19000 Czech Republic
Name/address in local language
Hotel Carol
462Reviews10Q+A35Room tips
Traveller rating
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Adam S wrote a review 20 Feb
1 contribution
A really pleasant spacious room, and a very convenient location for my brief stay. Matej at Reception was superbly helpful and friendly. A tasty breakfast and great bar. This hotel is very good value for money. I will definitely be coming back on future trips to Prague. Highly recommended.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jan Hotels, Marketing at Hotel Carol
Responded 1 week ago
Thank you very much for your kind words! We're thrilled that you found our spacious rooms pleasant and our location convenient for your stay. Matej will be delighted to know that he could enhance your experience with his superbly helpful and friendly service. We're pleased that you enjoyed our delicious breakfast and the ambiance of our bar. It's wonderful to hear that you found our hotel to be great value for money. We truly appreciate your recommendation and can't wait to welcome you back on your future trips to Prague! Regards, Matúš
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jerusalem Prague official wrote a review 15 Feb
Prague, Czech Republic1 contribution
Verz beautyfull hotel with family ambiamce and super friendly staff in the hotel,mainly reception. Stepcial thank to Hotel Director. We had cozy nice room which was super clean. Restaurant in the hotel is woth to visite. Jerusalem Prague is the name of the restaurant
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Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jan Hotels, Marketing at Hotel Carol
Responded 2 weeks ago
Dear Guest, Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay with us and found our hotel to be beautiful with a family ambiance. It's always our aim to provide a warm and welcoming environment for our guests, and we're thrilled that you felt this during your time here. We'll make sure to pass on your kind words to our staff, especially our reception team and Hotel Director. They'll be delighted to hear that their efforts made your stay memorable. Thank you for mentioning our restaurant, Jerusalem Prague. We're glad you enjoyed your dining experience there, and we hope you had the chance to savor some delicious dishes. We appreciate you choosing to stay with us and for taking the time to share your feedback. We hope to welcome you back to our hotel soon for another enjoyable stay. Best regards, Matúš
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Daniel B wrote a review 11 Feb
1 contribution
Nice hotel with very service minded staff. We took an early flight home and we got a breakfast bag which were surprised us in a very positive way. Also very professional and friendly attitude by the staff in general. The room was nice and clean.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jan Hotels, Marketing at Hotel Carol
Responded 2 weeks ago
Dear Daniel, Thank you so much for your kind review! We're delighted to hear that you enjoyed your stay with us and that our staff made such a positive impression. Providing exceptional service and hospitality is always our top priority, and we're glad that our early breakfast bag was a pleasant surprise for you. We hope to have the pleasure of welcoming you back again soon! Regards, Matúš
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andreas L wrote a review 11 Feb
1 contribution
Very nice service from the staff, specially Josefina at the front desk. She was very helpful and gave good advice regarding transports and other questions we had. The bar also had good service and opening hours. A very well prepared breakfast bag was also handed to us since we left early the last morning.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jan Hotels, Marketing at Hotel Carol
Responded 2 weeks ago
Dear Andreas, Thank you for your wonderful feedback! We're thrilled to hear that Josefina and our team provided exceptional service during your stay. It's great to know that Josefina's assistance and advice were helpful to you, and we'll be sure to pass along your compliments to her. We're also glad you enjoyed the service at our bar and found our breakfast bag well-prepared. We appreciate your kind words and hope to have the opportunity to welcome you back again soon! Regards, Matúš
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jerusalem wrote a review Jan 2024
Prague, Czech Republic10 contributions4 helpful votes
+1
Wonderful place in prague 9. Mediterranean style fresh food with a great atmosphere. A lot of fresh vegetabls and variaty of meat options. The prices are average and the service is good. The best dish is their mix grill.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Jan Hotels, Marketing at Hotel Carol
Responded 7 Jan 2024
Dear Guest, Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed our Mediterranean-style cuisine and the vibrant atmosphere we strive to create. Our focus on fresh vegetables and a diverse selection of meat options aims to cater to various tastes and preferences. It's wonderful to know that you found our prices reasonable and our service up to your expectations. We're especially thrilled that you loved our mix grill; it's indeed a favorite among many of our guests. We appreciate your kind words and hope to have the pleasure of welcoming you back to savor more delightful dishes in the future. If you have any specific preferences or requests on your next visit, please feel free to let us know. Warm regards, Matúš
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wander62768531288 wrote a review Dec 2023
1 contribution1 helpful vote
+1
First visit to Prague and what a lovely country the Hotel was perfect very clean and the staff were very pleasant and helpful the room was nice and warm and the beds comfy Josefina on the reception very friendly
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: The Metro station is literally 5 mins away go out hotel turn left then take next left at first...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jan Hotels, Marketing at Hotel Carol
Responded 11 Dec 2023
Dear Guest, Thank you so much for sharing your wonderful experience! We're thrilled to hear that your first visit to Prague was memorable and that you found our hotel to be perfect for your stay. We take pride in maintaining a clean environment and ensuring our guests' comfort. It's delightful to know that our staff, especially Josefina, provided you with a warm and friendly experience. Should your travels bring you back to Prague, we'd be honored to welcome you once again! Warm regards, Matúš
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Frank wrote a review Nov 2023
Budapest, Hungary3 contributions
We did not have a reservation just showed up at the place.drove from Dresden and figured its good place near the freeway.was an excellent choice.Kirill a young guy at the recepción was extremly nice and even upgraded our room.the only bad thing the hotel parking was full and we had to park in rhe street.where there is metered parking and u have to pay even at night.cost us 20euros
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jan Hotels, Marketing at Hotel Carol
Responded 19 Nov 2023
Dear Guest, Thank you for your spontaneous visit! We're thrilled that you chose our place for your stay, especially after a long drive from Dresden. It's wonderful to hear that Kirill made your experience memorable with his exceptional service and by upgrading your room. We always strive to provide a welcoming and pleasant stay for our guests. Your positive feedback means a lot to us, and we hope to have the pleasure of welcoming you back in the future. If you plan another trip in the area, we'll be delighted to host you again! Safe travels! Regards, Matúš
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Renata K wrote a review Oct 2023
Bruntal, Czech Republic38 contributions24 helpful votes
Great hotel in a very good place, close to the metro (Ceskomoravska), close to the tram and a bus station. Also very close to O2 arena. We had very nice, big room, clean, there was no noise from the street. The breakfest was good, and also very nice stuff. Very kind, helpful, especially at the reception desk. I do recomend it.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: If you need to visit some concerts, or so in O2 arena, then this hotel is the best. Also metro is...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jan Hotels, Marketing at Hotel Carol
Responded 16 Oct 2023
Dear Renata, Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us. It's fantastic to know that you found our location convenient, especially with its proximity to Ceskomoravska metro station, tram, and bus stops, as well as the O2 arena. We're pleased that you were satisfied with your spacious and clean room, and that you had a peaceful night's rest. We're delighted that you appreciated our breakfast offerings and found our staff to be kind and helpful, particularly at the reception desk. Your recommendation means a lot to us. We look forward to welcoming you back on your next visit! Warm regards, Matúš
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Catrina wrote a review Sept 2023
1 contribution
Hotel was okay. However, we experienced delayed baggage from our airline. Was notified that we'd receive our bags shortly, however we d be contacted by the bag courier when this would happen. Meanwhile trying to get through baggage claim at the airport remained unsuccessful. We told Hotel Carol's receptionist that we are expecting our luggages so we checked with the reception that afternoon,however reception said they had nothing, meanwhile bag number 1 had arrived. We checked again the next morning however the reception said no bags had arrived, meanwhile bag number 2 had arrived. Only to find out from the airport the day of departure, that the bags had been at the hotel all along. Apparently no one had the time to inform us of their arrival, nor when asking ourselves at the reception and more so as we were checking out of hotel. Disgrace is an understatement.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jan Hotels, Marketing at Hotel Carol
Responded 29 Sept 2023
Dear Guest, We sincerely apologize for the inconvenience you experienced with your delayed baggage and the miscommunication regarding its arrival. This is certainly not the level of service we aim to provide, and we deeply regret any frustration this may have caused. We have taken your feedback seriously and will be addressing this issue with our team to ensure that such lapses in communication do not occur in the future. Our primary goal is to make sure our guests have a seamless and comfortable stay, and we fell short of that in your case. We appreciate your patience and understanding and hope that despite this setback, you will consider giving us another opportunity to serve you in the future. Should you choose to do so, please do not hesitate to contact us directly, and we will make every effort to ensure your stay is nothing short of exceptional. Thank you for bringing this to our attention. Warm regards, Matúš
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TofuMagoo wrote a review Aug 2023
St. Neots, United Kingdom171 contributions67 helpful votes
Really please with my stay here. My check in was smooth and the staff where helpful and very friendly. You can book a taxi from the hotel in advance of your stay to collect you from the airport. The reception staff were most kind in ensuring I had a good journey and asked if I needed anything for my stay. They explained the location and the short route to take to the trams stops. Reception was clean bright and welcoming with lovely decor and plenty of seating ares. There is also a small terrace outside the rear of the building which was a pleasant place to have a coffee or a beer and relax either before or after you start your day of adventures in Prague. The hotel restaurant for breakfast was clean and there was plenty of choice, from breads, continental options, hot options, cereals, variety of teas and coffees and juices. There is no room for complaint and something to suit everyone. The second hotel restaurant - JERUSALEM - was within the same building. The bar was here too. The menu had great selections and the bar was small but well stocked. The bar staff were very friendly and happy to make recommendations on the food. I follow a vegan diet and there were plenty of options for me from this menu. There is a lift to the 4 floors. I was located on the 3rd floor. My room was spacious, clean and modern. The bed was extremely comfortable - nice and firm - and the only thing I did not like about it were the pillows which were a bit on the soft side for me - but that is a preference not a complaint. The room also was equipped with a fan which I used due to the exceptional heatwave occurring during my visit. I was lucky with the weather for my visit! The shower room had all the towels I needed and soap was provided by dispenser at both the shower and sink. It is a shame there is no integral air conditioning but this didn't spoil my stay. The hotel is located in a small street in Prague 9. There are a few bars and restaurants within walking distance and of course the large O2 arena is less than 2 minutes walk. Turn left out of the hotel, turn left at the top of the street and you are at the arena. Next to this is a huge shopping mall with a top floor food court and shops for all desires and tastes. If you turn left out of the hotel and then right at the top of the street the tram stop is immediately in front of you. Number 8 tram takes you straight into the city centre. You can buy a 3day tram/bus pass via an app called 'pid litacka' from app store - which the reception staff recommended to me. When the ticket inspector came along I just had to show him the QR code in the app to show I had a valid ticket. You can also buy tickets on board using contactless/phone/ipay/google pay etc. The city centre is a one hour walk from the hotel. I did this a couple of days and really enjoyed seeing the different areas as I walked from Prague 9 to Prague 1. The walk is flat and safe and fairly straightforward. Just remember that cars and buses might stop for you at a zebra crossing but a tram will not! To the right as you exit the hotel is a local bar Dvur - this was also a friendly place for a beer. As a solo female traveler I would totally recommend the HOTEL CAROL. The location is great. The staff were helpful and friendly and the accommodations comfortable. I will definitely want to return to Prague at some point and will look to stay here again.
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Date of stay: August 2023
Rooms
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jan Hotels, Marketing at Hotel Carol
Responded 28 Aug 2023
Dear valued guest, Thank you immensely for your comprehensive and heartwarming review. We are absolutely thrilled to read about your superb stay with us and the positive experiences you had during your time at Hotel Carol. It's wonderful to know that your check-in was smooth and that our staff were helpful and friendly throughout your stay. We're glad you found our taxi booking service convenient and that our reception staff provided you with information to make your journey and stay pleasant. We're delighted that you enjoyed the ambiance of our reception area and the terrace. Your appreciation for the breakfast selection and the options available at our JERUSALEM restaurant is truly appreciated, especially as a vegan diner. We're pleased that you found your room comfortable and well-equipped, and that the fan helped you during the heatwave. We apologize for any inconvenience caused by the lack of integral air conditioning. We're grateful for your detailed description of the hotel's surroundings and its accessibility to various points of interest. Your insights about transportation options and local amenities are truly valuable. It's heartening to hear that you felt comfortable and safe as a solo female traveler. Your recommendation and kind words mean the world to us, and we would be absolutely delighted to welcome you back whenever your travels bring you to Prague again. Thank you for choosing Hotel Carol and for sharing your delightful experience with us. Best regards, Matúš
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 267 - RM 462 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
carol hotel prague
LOCATION
Czech RepublicBohemiaPraguePraha 9 / Libeň
NUMBER OF ROOMS
67
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL CAROL: UPDATED 2024 Reviews, Price Comparison and 249 Photos (Prague, Czech Republic) - Tripadvisor

Frequently Asked Questions about Hotel Carol
Which popular attractions are close to Hotel Carol?
Nearby attractions include O2 Arena (0.3 km), DinoPark (0.2 km), and Bowling bar - Step (0.5 km).
What are some of the property amenities at Hotel Carol?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel Carol?
Top room amenities include a flat screen TV, a desk, and a walk-in shower.
What food & drink options are available at Hotel Carol?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Carol?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Hotel Carol?
Conveniently located restaurants include Pizzeria Cerreto, Jerusalem Prague, and Old Armenia.
Are pets allowed at Hotel Carol?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Carol offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Hotel Carol?
The staff speaks multiple languages, including English, German, Russian, and Czech.
Are there any historical sites close to Hotel Carol?
Many travellers enjoy visiting Old Town Hall with Astronomical Clock (5.2 km), Vysehrad National Cultural Monument (6.7 km), and Lobkowicz Palace (6.1 km).
Is Hotel Carol accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.