What a beautiful hotel, room was spacious and well equipped & we were greeted with a bottle of wine for our Anniversary. Staff were friendly & polite and hotel felt clean and COVID secure. Breakfast was fabulous & extra precaution with a temperature check on arrival. Hotel is less than a 10 minute walk to the square so perfectly located without the noise of the square. Will definitely stay here again on our return to Kraków.
Great value hotel situated very centrally within Kraków. All the staff were extremely helpful - from reception to the girls running the breakfast buffet service and the hotel cleaners - all were very helpful and attentive. Breakfast was a great spread with plenty of choice. Room service / cleaning available on request. Rooms were modern and clean.
We visited Kraków as a very last minute break, after having our 30th wedding anniversary holiday was cancelled due to covid restrictions. But we couldn’t have chosen better! The hotel booking process online was easy with an immediate response from the hotel, who also arranged our airport transfer very efficiently. The hotel is so central to the city, yet tucked away down a side street and about a 5 min walk to the square. The hotel is so modern, sleek and spotlessly clean. Staff are smart, professional and helpful. The room was immaculate and very comfortable. I do need to say that due to building work on the street, I was awoken early every morning by the noise from the builders, who start around 6:30-7am, but appreciate this is not the hotel’s fault. Also due to Covid, there was no daily cleaning or towel changes, so our towels were beginning to get a bit damp by time we left on day 5, but I am sure had we asked for clean towels they would have been provided! On the day of our anniversary we returned back to our room to find a bottle of wine and glasses, which was a lovely touch and very much appreciated. Buffet Breakfast was fresh, delicious and plentiful, but due to covid was not self service at present time, but managed well by a highly efficient team. We were delighted with the hotel, which we will highly recommend to our friends and family. We will be back to Kraków and wouldn’t stay anywhere else! Thank you all so much for a memorable stay.…
Just returned from a four night stay in grand ascot hotel , the hotel is absolutely beautiful, and also so peaceful, the staff are really pleasant and very attentive, The young girls in the breakfast room are doing a wonderful job due to the COVID , The breakfast is very good quality with a lovely selection of the finest cold meats and amazing bread , the coffeee was excellent and also pure fresh orange ,The 3 egg omelettes were also delicious cooked fresh to order, The hotel is about 6 minute walk to main square and lots of nice bars and restaurants along the way ,Will definitely Return to this beautiful hotel ,Thanks Again for a amazing stay
Very centrally located, staff very friendly, spotlessly clean. The room was facing the street so we had a good view. Breakfast was good, you had to have your temperature checked before you were allowed to enter the restaurant. A cooked breakfast was available and omelettes made to order. Buffet service is a bit different - you choose what you want to eat and they bring it to the table for you. The hairdryer in the room was disconnected. due to the Covid 19 situation. Also, the room was not cleaned for the whole time you stay there, due to Covid 19 but if you run out of coffee/ tea/ milk the staff quickly provide it for you . Would stay here again!