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Bachleda Luxury Hotel Krakow Mgallery by Sofitel

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Plac Kossaka 6, Krakow 31-106 Poland
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Traveller (129)
Dining (35)
Room & Suite (19)
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About

#19 of 304 hotels in Krakow
Location
Cleanliness
Service
Value
The Bachleda Luxury Hotel Krakow MGallery by Sofitel is one of the most luxurious locations on the map of Krakow - it is situated just a few minutes’ walk from the Main Market Square. Housed in a historic building from the 19th century, at Juliusz Kossak 6 square, the hotel is located in immediate proximity to the Wawel Royal Castle.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Conference facilities
Spa
Paid private parking nearby
Street parking
Internet
Indoor pool
Pool / beach towels
Heated pool
Plunge pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun deck
Sun terrace
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Bath / shower
Bathrobes
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
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Good to know
HOTEL CLASS
Languages Spoken
English, Polish
123Reviews7Q+A7Room tips
Traveller rating
  • 103
  • 14
  • 4
  • 1
  • 1
Time of year
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Popular mentions
MARCO ROMAO wrote a review Oct 2020
1 contribution1 helpful vote
It all starts at the entrance to the hotel, elegant, refined, exemplarily clean. Exceptional staff, available, truly friendly, (great professionals). Room was spotlessly clean, and every day we were pleased to confirm it. SPA, it was very elegant, a little small, but very tasteful. Breakfast, with excellent professionals, always ready to satisfy all wishes, and delicious food. We love everything, and we will definitely be back soon. We wish you every success!
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Date of stay: October 2020
Location
Cleanliness
Service
1 Helpful vote
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Response from Marta Palmąka, Marketing at Bachleda Luxury Hotel Krakow Mgallery by Sofitel
Responded 13 Oct 2020
Thank you for your wonderful feedback. We are very touched to read your full satisfaction of our perfect services. We are especially thankful for your compliments about our staff and the high quality of service you received during your stay. They do work very hard every day to make sure our Guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We would like to also thank you for special appreciation for our royal breakfast at Gavi Restaurant – where we invite our Guest to take part in an exceptional culinary tour, indulging in fine dining. We look forward to seeing you again. Best Regards, Krzysztof Sowa, General Manager
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leeloow89 wrote a review Sep 2020
Atherton, United Kingdom198 contributions37 helpful votes
+1
Had a lovely stay here in September. The staff were all very helpful and friendly and the hotel was incredibly clean. The rooms are spacious and the beds super comfortable. We look forward to returning again next year
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Date of stay: September 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from Marta Palmąka, Marketing at Bachleda Luxury Hotel Krakow Mgallery by Sofitel
Responded 1 Oct 2020
Thank you for sharing your opinion. We really appreciate your kind words about our helpful team. We are more than happy that you have enjoyed your stay and felt comfortable in your room. We will be happy to welcome you back again! Kind regards, Krzysztof Sowa, General Manager
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TellurideKiwi wrote a review Sep 2020
Whitchurch-on-Thames, United Kingdom35 contributions21 helpful votes
Now that I can travel again I spend 3 nights every second weekend in Krakow and normally stay at the Sheraton, which is a class joint compared to this place! The restaurant here is lovely, as are the staff BUT their accounting system is rubbish. I gave them my AmEx Centurion when I checked in, which for any other hotel is enough to cover anything. I went from the room to the bar to get some water to take back to the room and was told I was passed my credit limit !! I had to go to reception, then to our room to get my wallet, back to reception before I could charge the water to my room. Prior to coronavirus I spent 150-200 nights per year in hotels, as I have offices around the world! This is a first and sadly a last as Accor hotels are no longer an option!
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Date of stay: September 2020
Value
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Service
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Response from Marta Palmąka, Marketing at Bachleda Luxury Hotel Krakow Mgallery by Sofitel
Responded 17 Nov 2020
Dear Sir First of all we would like to thank you for choosing Bachleda Luxury Hotel during your recent stay in Kraków. We are really happy that you have enjoyed dining at Gavi Restaurant and appreciated our team which put a lot of effort to deliver only the highest quality of their service. The second we are extremely sorry that even though, you have decided to score us with the lowest rate. We fully understand that the situation you have found yourself in was unpleasant for you and caused a lot of trouble, however the whole situation resulted from compliance of hotel policies and procedures. Front office employees are obligated to contact Guest every time when the card meet its credit limit. In my knowledge that was exactly what they tried to do, but unfortunately they have not reached you in your room. In a case like this we do not ask Guest for immediate increasing the pre-authorization, but when informed, the Guest is obligated to do it any time during the same day. To avoid this kind of situation we do recommend pay a higher value deposit in the future. I strongly believe that apart from this situation your stay at our hotel was comfortable and satisfying and you will decide to visit us again. I would also really appreciate if you, now having full picture of the situation, would consider rewriting your opinion about our hotel. If there is anything I could explain or you would like to share with me, do not hesitate to contact me directly at: ksowa@bachledaluxury.pl. Kind regards, Krzysztof Sowa, General Manager.
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IbnBatutta3000 wrote a review Sep 2020
Bangkok279 contributions205 helpful votes
Well, I tried it for my little group and myself and the response of my clients was very different. Rooms are nice but rather small, elegant but the bathrooms have no showers but a bathtub, which is not handy for elder people and this hotel is priced for the elder. Breakfast is good, but the Hotel is too far from the city center, if you like to be close to the center, then this is not the place.
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Date of stay: September 2020
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
2 Helpful votes
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Response from Marta Palmąka, Marketing at Bachleda Luxury Hotel Krakow Mgallery by Sofitel
Responded 14 Sep 2020
Thank you for your feedback. We are sorry and a little bit surprised in the same time that you have not been fully satisfied with your recent stay. Most of our Guests appreciate our central location next to Wawel castle and walk distance from the Main Square. We would like to also inform that if you have informed our Front Dest that you would be more satisfied with rooms with shower we would have changed them for you. We hope that you will decide to visit us again during next stay in Kraków. We would be more than glad to welcome you back. Kind regards, Krzysztof Sowa, General Manager
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Aamos Anttila wrote a review Sep 2020
1 contribution1 helpful vote
We stayed at this hotel with my father between 15.7 and 21.7 this year and we thoroughly enjoyed our stay. Everything was pristine and clean! The staff was friendly and helpful and the general vibe of the whole place was warm and welcoming. As a Finn also, i was delighted to try the sauna as well and i can say, it was quite top notch. The location was also perfect and within good distance of everything major and of importance. The food was also incredibly delicious and there were lot’s of choices! Definetly a hotel i would recommend! -Aamos Anttila
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Date of stay: July 2020Trip type: Travelled with friends
1 Helpful vote
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Response from Marta Palmąka, Marketing at Bachleda Luxury Hotel Krakow Mgallery by Sofitel
Responded 14 Sep 2020
Thank you for taking your time and sharing your opinion about recent stay at Bachleda Luxury Hotel. Feedback from our Guests is the most valuable source of information for us, the more we were thrilled reading your opinion. We are more than happy that you have enjoyed your stay and want to thank you for your extra appreciation for our sauna in wellness area. We hope to welcome you back soon again! Kind regards, Krzysztof Sowa, General Manager.
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PRICE RANGE
US$177 - US$295 (Based on Average Rates for a Standard Room)
LOCATION
PolandSouthern PolandLesser Poland ProvinceKrakowStare Miasto
NUMBER OF ROOMS
64
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