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Hotel Galaxy

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#29 of 258 Hotels in Krakow
Certificate of Excellence
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1,140 Reviews from our TripAdvisor Community

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Showing 829: English reviews
Province of Monza and Brianza, Italy
Reviewed 30 June 2016

I stayed in this hotel for 3 fantastic Days. Galaxy's Staff is very polite and available for everthing. Also The Food is very good. The rooms are cleaned, large and confortable. You can find inside all you need. I suggest this structure for any kind of travel. Congrats

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Helpful?
1Thank r0saria36
Witold M, Dyrektor generalny at Hotel Galaxy, responded to this review

Dear r0saria36, Thank you for your 5 star review of your recent stay with us at Galaxy**** Hotel. It is a pleasure to see that you enjoyed your stay and found our facilities and amenities useful for your needs. We are very proud of the high standards of service that we provide, and it is very special to receive first...

Copenhagen
Reviewed 30 June 2016

I stayed a couple of days at Hotel Galaxy. Service was good, the location near restaurants and a mall was great. The room was decent, internet relatively good and service fine. I can recommend and will come back.

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Helpful?
1Thank michaelleander
Witold M, Dyrektor generalny at Hotel Galaxy, responded to this review

Dear michaelleander, Thank you for this fantastic review of your recent stay with us. We are delighted to learn that your stay was a very good one, our location was convenient for your purposes and you enjoyed many aspects of the hotel. We hope to have the pleasure of welcoming you back again very soon. Best regards, Galaxy Hotel Management

Armagh, United Kingdom
Reviewed 29 June 2016 via mobile

Hotel was a good standard. Clean and modern with friendly helpful staff. Breakfast was very good certainly a lot better than most continental hotels we have stayed in. Despite claiming to be central it's a good 30 minute walk to the old town and main areas of Krakow. We had specifically asked for a central hotel to minimise walking so...

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Helpful?
Thank Wilfie2601
Witold M, Dyrektor generalny at Hotel Galaxy, responded to this review

Dear Wilfie2601, Thank you very much for reviewing your recent stay at Galaxy**** Hotel. We truly appreciate your great feedback about cleanliness, breakfast and our dedicated Team. Our Hotel is located about 30 minutes walking distance to the Main Square but only 10 minutes to the Kazimierz – Jewish quarter. Please notice that in front of the hotel there is...

Newton Abbot, United Kingdom
Reviewed 28 June 2016

Excellent hotel, VERY CLEAN, Swimming pool and spa is very relaxing. Breakfast is of a high quality. Easy to get to the centre, Taxi or a 20 minute walk. Security is good. Staff are all hard working including the cleaner which do one of the most important jobs there. One of the VERY BEST hotels we have ever stayed in....

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1Thank nicolacF1221RN
Witold M, Dyrektor generalny at Hotel Galaxy, responded to this review

Dear nicolacF1221RN, Thank you very much for staying with us and giving us such fantastic feedback about your recent stay in Kraków. We are very proud to see that all our services fulfilled and even exceeded your expectations. We would be delighted if you choose to return, surely we will do our best to make your next visit as pleasant...

London, United Kingdom
Reviewed 27 June 2016

Hotel Galaxy is about a 40 minute walk from the railway station in Kraków a stones throw away from the river that runs through the city. We took a taxi from the station to the hotel, the cost 30 zlotes. The hotel is very clean and comfortable we stayed for 3 nights 4 days in room 644 which overlooked the...

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Helpful?
1Thank Russell M
Witold M, Dyrektor generalny at Hotel Galaxy, responded to this review

Dear Russell M, Thank you for choosing to stay at the Galaxy**** Hotel and for taking the time to post such an encouraging review regarding your recent experience with us. We are delighted to learn that your stay was a very good one, our location was convenient for your purposes and you enjoyed many aspects of the hotel. We are...

London, United Kingdom
Reviewed 26 June 2016

me and a friend from work we always travel to europe when our wives let us lol,sop we book the hotel galaxy which is very nice clean staff are friendly,rooms are modern and i never experince this when you put your door key in you hear birds tweeting which is very relaxing i thought but you can turn it off,we...

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Helpful?
Thank surfieldp
Witold M, Dyrektor generalny at Hotel Galaxy, responded to this review

Dear surfieldp, Thank you very much for taking the time to leave your positive feedback following your recent visit to Galaxy**** Hotel. We are delighted to read that you enjoyed your stay with us and found the facilities to your liking. We all hope to be able to welcome you back in the near future. Best regards, Galaxy Hotel Management

London, United Kingdom
Reviewed 25 June 2016

On arrival at the hotel the reception staff were very friendly & helpful in setting up trips when there was no concierge there to see. The room was very spacious. Fridge in room spacious shower & toilet room. Some amnesties are supplied shower & shampoo gel. Hairdryer. Free water supplied daily when used. Plus nice and comfy bed. Hotel is...

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Helpful?
2Thank Tony P
Witold M, Dyrektor generalny at Hotel Galaxy, responded to this review

Dear Tony P, Thank you for your 5 star review of your recent stay with us at Galaxy**** Hotel. We are delighted that you found your room to be comfortable and that the staff were helpful. These are two attributes that we really pride ourselves on. We like to make sure that all of our guests have everything they could...

Den Bosch, The Netherlands
Reviewed 22 June 2016

We were forced to upgrade as the room for two only had a double bed and minimal space. This was not acceptable for my daughter and me although we don't mind sharing but the space did not allow for two women to adequately unpack and be comfortable for more than one night. Breakfast was acceptable, but on a number of...

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Helpful?
1Thank BABremer
Witold M, Dyrektor generalny at Hotel Galaxy, responded to this review

Dear BABremer, Thank you for sharing your experience on Trip Advisor. I would like to assure you that we are consistently working on improving all aspects of the Hotel, therefore your feedback will be taken into account. I have noted your comments regarding the size of your room, I would like to apologise for any discomfort and disturbance this may...

Reviewed 22 June 2016 via mobile

We just had a long weekend here. It's a short taxi ride from the market square. Costs approx £2 to get to market square and varies up to about £10 return at night time!! Lovely hotel, quiet and could not fault it. Trips to autschswitz and salt mines from hotel approx £20 ea. hop on hop off bus also. I...

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Helpful?
1Thank Clare P
Witold M, Dyrektor generalny at Hotel Galaxy, responded to this review

Dear Clare P, Thank you so much for staying at Galaxy**** Hotel and for sharing your experience on TripAdvisor. It gives us great pleasure and satisfaction to read your lovely 5* review. Please be assured that we will continue in our efforts to delight our guests. We very much look forward to welcoming you back again soon. Sincerely Galaxy Hotel...

england
Reviewed 21 June 2016 via mobile

Can not fault this hotel helpful friendly staff . Lovely rooms very clean . Lots of choice at breakfast . Will definitely be returning . Thank you for the gift of bath salts will be trying them soon . Only a 20 minute walk into main square or 10 minutes to Jewish quarter . However if you don't fancy a...

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Helpful?
1Thank smurfsEngland
Witold M, Dyrektor generalny at Hotel Galaxy, responded to this review

Dear smurfsEngland, Thank you for your 5 star review of your recent stay with us at Galaxy**** Hotel. We are very happy to receive your positive comments, customer care and guest experience is among our highest priorities and your feedback is hugely valued, it allows us to constantly monitor and measure the level of service and standards at the hotel....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Galaxy Hotel is located in the city centre near the river Vistula, the Old Town and Kazimierz Jewish District. The hotel offers a broad canvas of services and recreational facilities for tourists and business people alike ranging from standard and Business Class accommodation, conferences, events, and family reunions. The hotel also houses a SPA & Wellness centre.Our offer includes 205 rooms of various sizes and categories, a conference centre with area of 1550 sqm, a terrace for 300 people, Andromeda Restaurant for 270 guests, SPA & Wellness featuring an indoor swimming pool with counter-current, jacuzzi, dry & steam saunas, fitness room, medical cabinets, hairdresser's. We have made every effort to ensure that you will enjoy the comfort and safety of your stay. Apart from Standard and Business Class rooms or Suites, we offer specially designed rooms for families. Our amenities are available to the disabled. For those who come by car there are underground and outdoor car parks to accommodate up to 70 cars. ... more   less 

Additional Information about Hotel Galaxy

Address: ul. Gesia 22a, Krakow 31-535, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range: RM286 - RM577 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Galaxy 4*
Number of rooms: 205
Reservation Options:
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Hotel Style:
#5 Spa Hotel in Krakow
#8 Family Hotel in Krakow
#16 Luxury Hotel in Krakow
#18 Romantic Hotel in Krakow
#27 Business Hotel in Krakow
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Galaxy staff and other travellers.
51 questions
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Questions? Get answers from Hotel Galaxy staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River view - 518 down to 500 i think”
 of 5 bubbles J1837LCkeithh, 7 Dec 2016 | Read review
“Didn't have any problems.”
 of 5 bubbles patriciapG299LV, 1 Dec 2016 | Read review
“We stayed on the 6th floor and heard no noise at all within the hotel, just the occasional tram outside. Air con was quiet.”
 of 5 bubbles 179susanw179, 15 Nov 2016 | Read review
“Quitter rooms away from the railway”
 of 5 bubbles S5006VUdavidd, 9 Nov 2016 | Read review
“Ask for river view, otherwise you get a building site view.”
 of 5 bubbles cogacat, 2 Nov 2016 | Read review
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