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Crystal Suites chez Helena

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ul. Szeroka 14, Krakow 31-053 Poland
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
Traveller (64)
Room & Suite (31)
Dining (3)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 26/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crystal Suites chez Helena
Updated 26/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 1,065 Speciality lodging in Krakow
Location
Cleanliness
Service
Value
Travellers' Choice
Lying in the heart of Kazimierz, in Szeroka St, Crystal Suites blends bright interiors and individually commissioned furnishings, fabrics and artwork with modern comfort and period detail. Each of the six individually appointed apartments is named after a Rubinstein sister.
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Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Breakfast available
Highchairs available
Airport transportation
Baggage storage
Non-smoking hotel
Clothes dryer
Wifi
Complimentary instant cofffee
Complimentary tea
Washing machine
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Room features
Air conditioning
Desk
Safe
Sofa
Coffee / tea maker
Kitchenette
Cable / satellite TV
Bath / shower
Bottled water
Iron
Private bathrooms
Dishwasher
Microwave
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, Polish
300Reviews5Q+A51Room tips
Traveller rating
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Popular mentions
Tejas Trivedi wrote a review Aug 2020
Krakow, Poland1 contribution
This hotel offers a great service, and the staff is very cooperative. The location is really close to the center and is situated in one of the most liked tourist place. Rooms are clean and comfortable.
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Date of stay: January 2020
Rooms
Cleanliness
Service
Trip type: Travelled on business
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Response from Manager CrystalSuites, Dyrektor generalny at Crystal Suites chez Helena
Responded 3 Sep 2020
Dear Tejas, thank you very much for taking time to review our apartments - it's really appreciated! I'm glad that you enjoyed your stay with us and I hope that we'll have a chance to welcome you again in Crystal Suites in the future. Bets regards, Anna Czerni, manager
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Shaya wrote a review Mar 2020
1 contribution
we were a group of 6 people. we arrived late Saturday night and the staff was so kind and informative even at that late hour. the rooms were very spacious, comfortable and clean. i would definitely like to stay there again upon my next visit to this beautiful city
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
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Response from CrystalSuitesManager, Kierownik at Crystal Suites chez Helena
Responded 23 Mar 2020
Dear Guest, thank you very much for your kind review, I really appreciate it. I do hope you'll stay with us again in the future. In the meantime, stay safe and healthy! Kind regards, Anna Czerni, manager
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Paul C wrote a review Mar 2020
12 contributions1 helpful vote
Strangely enough I'll start with the only negative, that is our apartment Rosa, had two single beds pushed together but the mattress would move quite a bit and there was only one bedside table and light, that's it. Everything else was spot on, the cleanliness, the facilities, the staff and best of all the location. The apartments are in the heart of the Jewish quarter in a lovely square surrounded by cafés, restaurants bars etc but without the noise and rowdiness of other areas. We were 10-15 minutes walk away from the main square, the Royal Castle, Schindler's factory and the sights on these walks are worth seeing. Taxis are cheap if you dont like to walk and there are lots of means of getting around Krakow. The Crystal Suites staff arranged our hotel/airport transfers and our Auschwitz tour which all went off without a hitch and best of all on our last day, we were flying at 7.40 pm, the official check out time is 11.000 am, we had our room until our taxi arrived, meaning we spent our last day shopping, sightseeing or whatever without having to trail bags, valuables etc around, making it so much more relaxing and enjoyable. We had a great stay and highly recommend Chez Helena.
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Date of stay: March 2020Trip type: Travelled as a couple
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Response from CrystalSuitesManager, Kierownik at Crystal Suites chez Helena
Responded 23 Mar 2020
Dear Guest, thank you very much for your kind review, I really appreciate it. We'll see what we can do to improve bed arrangement in Rosa apartment, thank you for your input on this matter! I do hope you'll stay with us again in the future. In the meantime, stay safe and healthy! Kind regards, Anna Czerni, manager
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Molly675 wrote a review Jan 2020
Newcastle, United Kingdom6 contributions
Book as part of a package but contacted apartments direct in advance of trip regarding tours to Saltmines and Auschwitz. Staff booked tours for us, pick up was direct from the apartment. They sent a link that we used to pay for tours in advance. They also booked our taxis from and to airport. Due to Krakow airport being closed due to fog I emailed them from the plane - whilst sitting at Katowice airport - to cancel one of the taxis, this was done and acknowledged promptly. We arrived much later than planned at a time when Reception was closed. The wonderful Manager, Anna, came back to meet us when we finally arrived and show us around. We stayed in a ground floor apartment that was absolutely perfect for 2. Apartment was very clean, comfortable, warm and well equipped. The location was perfect in that there were several restaurants just outside of the apartments, lots more nearby, and within walking distance of the main square. Would highly recommend and would definitely not hesitate to return.
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Date of stay: January 2020Trip type: Travelled with family
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Response from CrystalSuitesManager, Kierownik at Crystal Suites chez Helena
Responded 23 Mar 2020
Dear Guest, thank you very much for your kind review, I really appreciate it. I do hope you'll stay with us again in the future. In the meantime, stay safe and healthy! Kind regards, Anna Czerni, manager
Read more
Food4Thought wrote a review Jan 2020
London, United Kingdom25 contributions31 helpful votes
We booked this place as part of a package and were not disappointed. Stunning property with everything you needed. Contemporary decor, spotlessly clean and a fantastic location in the heart of the Jewish Quarter. We would recommend 100%.
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Date of stay: January 2020Trip type: Travelled as a couple
1 Helpful vote
Helpful
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Response from CrystalSuitesManager, Kierownik at Crystal Suites chez Helena
Responded 23 Mar 2020
Dear Guest, thank you very much for your kind review, I really appreciate it. I do hope you'll stay with us again in the future. In the meantime, stay safe and healthy! Kind regards, Anna Czerni, manager
Read more
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PRICE RANGE
US$63 - US$123 (Based on Average Rates for a Standard Room)
LOCATION
PolandSouthern PolandLesser Poland ProvinceKrakowStare Miasto / Kazimierz
NUMBER OF ROOMS
6
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Frequently Asked Questions about Crystal Suites chez Helena
Which popular attractions are close to Crystal Suites chez Helena?
Nearby attractions include The Moon Shisha Bar (0.3 km), VR Studio (0.4 km), and TRZCINA Bar (0.3 km).
What are some of the property amenities at Crystal Suites chez Helena?
Some of the more popular amenities offered include free wifi, airport transportation, and breakfast.
Which room amenities are available at Crystal Suites chez Helena?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Crystal Suites chez Helena?
Guests can enjoy breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Crystal Suites chez Helena?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Crystal Suites chez Helena?
Conveniently located restaurants include Salta Resto, Folga, and Qrudo Food & Wine.
Does Crystal Suites chez Helena have an airport shuttle?
Yes, Crystal Suites chez Helena offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crystal Suites chez Helena?
Yes, a clothes dryer and a washing machine are offered to guests.
Which languages are spoken by the staff at Crystal Suites chez Helena?
The staff speaks multiple languages, including English and Polish.
Are there any historical sites close to Crystal Suites chez Helena?
Many travellers enjoy visiting Muzeum Krakowa, oddział Fabryka Emalia Oskara Schindlera (1.1 km), Wawel Cathedral (1.0 km), and Muzeum Uniwersytetu Jagiellońskiego Collegium Maius (1.5 km).