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City Hotel SM Business & SPA

ul. Gajowa 16, Krakow 30-426 Poland
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (38)
Dining (12)
Room & Suite (10)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 24/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 24/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#228 of 304 hotels in Krakow
City Hotel SM Business & SPA is an excellent choice for travelers visiting Krakow, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay. Guest rooms offer a desk, and City Hotel SM makes getting online easy as free wifi is available. You can also take advantage of some of the amenities offered by the hotel, including a 24 hour front desk, room service, and baggage storage. In addition, guests can enjoy a pool and free breakfast during their visit. As an added convenience, there is free parking available to guests. Given the close proximity of popular landmarks, such as Plaszow Concentration Camp (2.1 mi) and The Ghetto Heroes Square (2.2 mi), guests of City Hotel SM can easily experience some of Krakow's most well known attractions. Krakow has plenty of Italian restaurants. So when you’re here, be sure to check out popular spots like Cafe Camelot, Plac Nowy 1, and Movida Cocktail Bar, which are serving up some great dishes. If you’re looking for things to do, you can check out Sanctuary of Divine Mercy (0.6 mi) or Sanktuarium Swietego Jana Pawla II (0.8 mi), which are popular attractions amongst tourists, and they are all within walking distance. Enjoy your stay in Krakow!
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Horseback riding
Hot bath
Pool / beach towels
Plunge pool
Fitness / spa changing rooms
Bar / lounge
Coffee shop
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Vending machine
Water park offsite
Children Activities (Kid / Family Friendly)
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Neck massage
Steam room
Waxing services
Baggage storage
Executive lounge access
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Ironing service
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Room features
Air conditioning
Interconnected rooms available
Cable / satellite TV
Flatscreen TV
Walk-in shower
Room service
Seating area
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, Russian, German, Polish


Full view
43Car recommended
Grade: 43 out of 100
19Restaurantswithin 1 km
1Attractionwithin 1 km
77Reviews0Q+A7Room tips
Traveller rating
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europedrivers wrote a review Aug 2019
Prague, Czech Republic9 contributions
I stay in room 402 , not clean show not working and staff in restaurant 🤦🏼‍♂️ 4 off staff chating on the bar and really dont care about customers ... never again . Meybe other travelers will be more lucky but i am taking this hotel out of my list
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Date of stay: August 2019Trip type: Travelled on business
Sunny E wrote a review Aug 2019
259 contributions194 helpful votes
We stayed here for three nights with a tour group. The hotel is located outside the city in a residential area, so there is no traffic noise etc., but it's a ten minute walk to the tram and a 20 minute ride into town, so not the most central place to stay. Moreover, it's not really a quiet place to stay as a water pump or something like that goes off every two minutes or so and makes it almost impossible to sleep with the windows open. However, especially in summer, you really need to open the windows as there is no air conditioning in the rooms. Apart from that, the rooms are okay, a bit dated, but sufficient for a city trip. Breakfast was good. Unfortunately, the water pressure in the shower is super low. So, all in all, I would not recommend this hotel.
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Date of stay: June 2019
Jozin wrote a review Jun 2019
Poland4150 contributions65 helpful votes
The management of this hotel has no regard for the environment! Despite a drought affecting Poland they are regularly wasting huge quantities of water to give their parking lot a completely needless wash. They use an extremely noisy water compressor just under the windows of their neighbours. If you consider yourself environmentally reponsible traveller - avoid this place!
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Date of stay: June 2019
Trip type: Travelled solo
1 Helpful vote
Željko S. wrote a review Jan 2019
1 contribution1 helpful vote
Hotel is very clean, it's quiet and it's possible to choose the temperature of your room. Breakfast is solid. The staff is not kind, and english is weak. It's almost 5 km away from the city center. Avoid the male receptionist with glasses because he doesn't speak english, very rude and tends to yell at guests in Polish. Personally, i will never consider this hotel again, if you have the chance pay for another hotel. Hotel je čist, vrlo je tiho i moguće je samostalno regulisanje temperature u sobi. Doručak je sasvim solidan. Mane su neljubaznost osoblja i nepoznavanje engleskog jezika. Hotel je skoro 5 km udaljen od centra. Izbegavati recepcionara sa naočarama jer ne priča engleski i dovešće vas u neprijatnu situaciju kad počne da viče. Lično ga neću dovoditi u obzir ako posetim Krakov, ako ste u mogućnosti uplatite neki drugi smeštaj.
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Date of stay: December 2018
Trip type: Travelled with friends
Room Tip: Veličina sobe varira, nekad trosobni smeštaj može biti jako mali i skučeni, a nekad dvosobni i sa...
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1 Helpful vote
Marcin O wrote a review Oct 2018
Warsaw, Poland25 contributions5 helpful votes
I stayed in this hotel several times and so far, I wasn't dissapointed. If you are looking for a good sleep after a long working day, this place is for you. Rooms are pretty spacious, clean and equipment/furniture is not worn off too much. Breakfasts are excellent with extremely wide selection of meals. Location is very convenient as the A4 highway is only few minutes away. If you would like to visit downtown of Kraków, then you need to take a taxi or public transport. For shoppers, large shopping mall is in walking distance. Overall, good value for money.
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Date of stay: September 2018
Trip type: Travelled on business
US$47 - US$68 (Based on Average Rates for a Standard Room)
city hotel krakow
PolandSouthern PolandLesser Poland ProvinceKrakow
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Frequently Asked Questions about City Hotel SM Business & SPA
Which popular attractions are close to City Hotel SM Business & SPA?
Nearby attractions include Sanctuary of Divine Mercy (1.0 km), Sanktuarium Swietego Jana Pawla II (1.2 km), and Magic Cafe (1.2 km).
What are some of the property amenities at City Hotel SM Business & SPA?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at City Hotel SM Business & SPA?
Top room amenities include air conditioning, a flat screen TV, and a bidet.
What food & drink options are available at City Hotel SM Business & SPA?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at City Hotel SM Business & SPA?
Yes, free parking is available to guests.
What are some restaurants close to City Hotel SM Business & SPA?
Conveniently located restaurants include Tutti Santi Krakow, 4Seasons Restaurant, and Vincenzo Pedone Pizza Napoletana-Pizzaitalianacademy.
Are there opportunities to exercise at City Hotel SM Business & SPA?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does City Hotel SM Business & SPA have an airport shuttle?
Yes, City Hotel SM Business & SPA offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are pets allowed at City Hotel SM Business & SPA?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does City Hotel SM Business & SPA offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at City Hotel SM Business & SPA?
The staff speaks multiple languages, including English, German, Russian, and Polish.