Amazing hotel. Luxury and a really cool building. Superb staff made everything even better. Perfect location. I can’t say enough about this place. A little more expensive but well worth it. Try the spa too, it was a great way to relax and unwind.
I like finding nice hotels with a character, near to the main areas, and this being a Relais Chateau listed hotel I thought it was a good choice. I was right. We stayed 3 nights. Very nice fairly small hotel with lots of character. Apparently President Bush has stayed there. Rooms very nice. There is also a lovely roof terrace where we had drinks each night before heading out for dinner. The rooms and service were both very good. Breakfast is a bit steep at £20, especially when I only want coffee, juice and some bread. One can always just take a stroll out and find somewhere else nearby but we didn’t have the time.
We had booked a 3rd-floor Panoramic suite looking out on the Wawel but learned shortly before arrival that those rooms were being renovated and we were upgraded to the Fresco Suite on the ground floor. The fresco was indeed beautiful and the suite was large, but the decorator had gone overboard with a pedestal bed imitating a 16th or 17th century model that was pretty hard to get into and out of. Only one normal chair in the room, but two classy but uncomfortable leather lounge chairs. The "lounge" part of the suite had a big desk with a chair, plus a leather couch facing a wall TV screen. Not particularly inviting. Bathroom was classy but not practical : no handles to get in or out of the bathtub, no handle on inside of separate shower. The real surprise was being awakened at 7:15 by noise from the room above which was obviously under renovation. Luckily they didn't work on Saturday or Sunday, but it would be a show-stopper during the week. The food was delicious but since Covid rules forbid buffets, the breakfast menu items delivered enough food for 3 people. I did figure out that we could order just what we wanted, and then it was great. Service good. No time to test the pool, the spa or the rooftop terrace, but I visited them and they look superb. My guide was Pani Joanna, hotel manager, the heart and soul of the hotel. Like the rest of the staff, she was ready to do anything to make our lives easier - for ex she had a pair of shoes fixed for us immediately on arrival.…
This hotel is unbelievable. The staff are incredible, location is unbeatable and the rooms are beautiful. We have stayed here 2 nights, leaving tomorrow. We have enjoyed the 5* spa with amazing massages and access to the pool and sauna, drinks in the stunning bar and chill time on the beautiful roof top terrace. Bed is comfy, shower is powerful, robes and slippers available, mini bar fully stocked, toiletries are luxury, I can’t fault it. We have come here as a treat for my 30th birthday and I cannot say enough good things about it. Would definitely recommend! I don’t want to go home!!
Well can I just say we also arrived on Friday 13 th March to come home Friday to bouncers on the door who were so rude telling us to pack up and leave Next morning we was told to pack up and leave and we must be out of Poland by midnight Nobody rang our airline and the hotel just checked us out Marvellous how they suddenly stayed open for some people disgusting We know people in air bnbs who were told to stay as long as they could Deffinately not a 5 star couldn’t wait to get rid of us , also during our stay they went into our room and removed things other guests had requested Never stay here again