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Hotel Novotel Krakow Centrum

ul. Gen. Tadeusza Kosciuszki 5, Krakow 30-105 Poland
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (730)
Room & Suite (340)
Dining (84)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#66 of 304 hotels in Krakow
Travellers' Choice
Right next to Wisla Boulevards, with a very convenient access to Wawel Castle, the Old Town and even Kazimierz – Old Jewish District. Spacious rooms where most of them have a great city view, modern conference facilities, refurbished restaurant, bar as well as recreational centre guarantee a hassle-free stay. We are in the heart of Krakow and therefore main railway station or the airport can be reached easily.
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Full view
Property amenities
Car park
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Children Activities (Kid / Family Friendly)
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Steam room
Baggage storage
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Flatscreen TV
Bath / shower
Seating area
Laptop safe
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, Polish
2366Reviews69Q+A100Room tips
Traveller rating
  • 1,180
  • 944
  • 195
  • 34
  • 13
Time of year
Traveller type
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Popular mentions
Ian wrote a review Dec 2020
2 contributions2 helpful votes
Absolute disgrace of a hotel, booked to stay here in late Jan for a friend's retirement trip and despite Covid resulting in our flights being cancelled and refunded this hotel has refused a refund. No way to treat customers.
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Date of stay: December 2020Trip type: Travelled with friends
1 Helpful vote
Response from Novotel Krakow Centrum, Inne at Hotel Novotel Krakow Centrum
Responded 29 Dec 2020
Dear Sir, I am pleased to send you update from our company regarding cancellation policy: Guest who planned to stay in one of our hotels prior to and inclusive of 28th February 2021 may modify their reservation for a later date (subject to availability and applicable rates and conditions) at the same hotel within 18 months of the original booking date. Kind regards, Szymon Szymczyk Deputy Front Office Manager
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Enrico S wrote a review Sep 2020
214 contributions109 helpful votes
I chose this place due the position and the good price. Service and everything was great, personal was very friendly and warm. The room was comfortable and clean, so everything in line with the Novotel chain standards. Position is very nice close to the river and the center.
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Date of stay: August 2020
Sleep Quality
1 Helpful vote
Jacek S wrote a review Sep 2020
Krabi Province, Thailand30 contributions20 helpful votes
Hotel is perfectly located next to old town. We had apartment that was really big even for 4 persons. However, couch used as second bed was simply to short so legs were hanging outside. Also carpets in the hotel had their glory days a long time ago. Breakfast due to covid restrictions was served by the staff so the queue was long; it is common problem of all hotels nowadays.
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Date of stay: September 2020
Sleep Quality
Room Tip: River side rooms have direct view on the castle
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1 Helpful vote
Johan v wrote a review Aug 2020
Antwerp, Belgium469 contributions127 helpful votes
The hotel has a nice location close to the castle and the river. The old town is also reached within a few minutes. I’m Gold ALL member and I was lucky to get an upgrade to a privileged room with a great view over the river, you could even see the castle. For this I ‘m grateful of course. I’m a loyal customer with Accor because you know you can expect certain standards. I was a little disappointed that my room didn’t look like on the website. Usually when there are renovated and non-renovated rooms, this is written on the website. There was nothing wrong with my room, it was a great room, but for example I missed the rain shower that is advertised on the website. I was not very happy with the way the breakfast was organized during these corona times. It felt more like a canteen in a factory then breakfast in Novotel. The excuse that it is difficult during this pandemic doesn’t fly with me. This is my 7th hotel during this summer. I suggest that the restaurant manager goes to take a look in Mercure Wroclaw Centrum or Mercure Bydgoszcz Sepia where the breakfast is more corona proof and still feels how it should feel.
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Date of stay: July 2020
Sleep Quality
Room Tip: The rooms facing the river have a nice view
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1 Helpful vote
Response from Chrystyna Tkaczenko, Guest Services / Front Office at Hotel Novotel Krakow Centrum
Responded 1 Sep 2020
Dear Johan v, Thank you very much for evaluating your stay and detailed comments. Thanks to the opinions of guests, we have a chance to find out which aspects of their stay are the most satisfying, and which we still need to work on. In the current pandemic situation, the hotel is obliged to comply with the sanitary regime imposed by the Chief Sanitary Inspectorate. Due to the prevailing rules, the buffet must be served by a trained employee. We apologize if it did not meet your expectations. However, we tested various possibilities and the form in which you used it is the most optimal for the functioning of our hotel and the comfort of guests, who often travel to us with children. Which of course we are very happy and proud of! I hope that when we meet again in the City of Kings, we will be able to surprise you with an amazing atmosphere at our breakfasts :) Kind regards, Chrystyna Tkaczenko Guest Experience Specialist
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b0ycey72 wrote a review Mar 2020
Bangor, United Kingdom10 contributions11 helpful votes
We stayed at the hotel and had a great time until we tried to check out. Reception told us that even though we'd paid in full some 6 minths previously, the hotel had never received this payment so they charged my credit card pending getting this money from expedia. The money has since lifted again from my credit card. Shocking
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Date of stay: March 2020Trip type: Travelled as a couple
1 Helpful vote
US$63 - US$124 (Based on Average Rates for a Standard Room)
novotel krakow centrum hotel krakow, accor krakow centrum, krakow novotel
PolandSouthern PolandLesser Poland ProvinceKrakowPółwsie Zwierzynieckie
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Frequently Asked Questions about Hotel Novotel Krakow Centrum
Which popular attractions are close to Hotel Novotel Krakow Centrum?
Nearby attractions include Quiz Game (0.4 km), Stained Glass Museum (Muzeum Witrazu) (0.5 km), and Dragon's Den (0.4 km).
What are some of the property amenities at Hotel Novotel Krakow Centrum?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Novotel Krakow Centrum?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Novotel Krakow Centrum?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Novotel Krakow Centrum?
Yes, a parking garage is available to guests.
What are some restaurants close to Hotel Novotel Krakow Centrum?
Conveniently located restaurants include The Himalayan Treasure, Flavor of Asia, Golonkarnia Bar & Restauracja, and Cafe Oranzeria.
Are there opportunities to exercise at Hotel Novotel Krakow Centrum?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Hotel Novotel Krakow Centrum have an airport shuttle?
Yes, Hotel Novotel Krakow Centrum offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hotel Novotel Krakow Centrum located near the city centre?
Yes, it is 0.8 km away from the centre of Krakow.
Are any cleaning services offered at Hotel Novotel Krakow Centrum?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Novotel Krakow Centrum offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.