I was very happy to see that my favorite hotel in Krakow the Sheraton Grand is open this Pandemic time, while many other hotels are close . When it comes to health and safety in this lockdown time, I do not compromise. Since I was staying here before a number of times, I knew that I can fully trust this hotel , not only to keep its high standard but to be safe and clean. I was very happy to see all the same staff and have same warm welcome even when they all wearing masks and gloves. The Rooms are especially sterilized and all towels and Amenities are sanitized. I could disinfect my hands with a special dispensers in every corner. It was impressive indeed . Everything looks good and smells good with fresh flowers as always . When it comes to food , although all restaurants and bars are closed by the government order I did not miss them much because the same delicious food was served directly to my room, in the same beautiful presentation and same great gourmet flavors. Even the happy hours of the club lounge was served to my room as well, With unlimited alcoholic drinks and cocktails and full food and snacks offer. It was Happy hour in My room . Amazing. And what’s better than having the famous Sheraton breakfast served directly to bed... I actually like it. It’s like working from home ... If you come to krakow, my advise ,especially in time like this, don’t take chances with all the charming small boutique hotels that are nice but unfortunately in most cases are financially not able to sustain their services. I decided to stay in this hotel because i know that everything here works 5 star and I will sleep better at night . Again congratulations to the excellent GM Gabriella Ditetova for keeping The high standards despite this difficult time and to all the superb staff on every level especially to the room service and the kitchen team that positively surprised me in every meal. Also very big thank you to all the dedicated hotel staff on every level that made my stay in Krakow safe and pleasant during the third pandemic lockdown in Poland. Each one of you deserve 5 stars. Stay healthy and well and keep doing the great job for your top hotel and for your beautiful city. …
Our stay was spontaneous and quick. I reserved room on friday evening and we arrived od saturday for one night. All employes which we spoke with were very friendly and kind, especially Mrs. Olga Gregorczyk from front desk if I remeber her name Well :) Thank you all for warm welcome. Unfortunately I did not check if the the hotel have swimmingpool (there is one) so I was not prepared, but I will use it another time:) Little dragon on the bed was really Cute one! But I did not know if I can take it with me ;) For sure I will come back.
Very nice stay, friendly and professional Front Desk staff, perfect check-in by Barbara and nice breakfast served by Magdalena. We've got nice room with a beautiful river view. Hotel is right next to the Wavel and few minutes walk from historical center. Would definitely stay here again in future.
We stayed here in September for a week so we could attend our sons wedding. All the staff were super friendly and made our stay most enjoyable. Gabriela, the manager, was extremely helpful with our room requests. Both our family and our friends enjoyed their holiday at the hotel. The suite had fantastic views over the river and had a massive comfy bed. The club facilities were very good and prompt, we had 2 meals that were delicious.
The hotel was fantastic and could not find any fault. The staff were friendly and professional especially Daria on Reception and Monika at Breakfast service. Our room was a Grand deluxe suite which was superb with great views. The food in the club lounge and at breakfast was lovely and we would return here for sure.