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Sheraton Grand Krakow

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Sheraton Grand Krakow
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1,784 Reviews from our TripAdvisor Community

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Showing 1,392: English reviews
Level Contributor
1 review
Reviewed yesterday NEW via mobile

We have been coming to Kraków the past 3 years because of how beautiful the City is but also the care, hospitality and cleanliness of this amazing hotel. I travel a lot for a living and this is by far the best hotel I have stayed in anywhere in the world. The staff are so friendly and really make an... More 

Helpful?
Thank Alex K
Riyadh
Level Contributor
142 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 4 days ago NEW

Most hotels in Krakow are similar , they are 4* mostly, The Sheraton is different , it is a really 5* Hotel with its amazing Lobby and nice big rooms. It has also nice restaurants and an amazing Bar with seating outside in lovely weather specially on May.

Helpful?
Thank kmideg
Belfast, United Kingdom
Level Contributor
114 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 5 days ago NEW via mobile

Okay so the positives are 1. Rooms are beautiful. Bed is so comfy and great big tv centrally located. Bathroom is good. Tea and coffee making facilities in the room. Water included. 2. Hotel is very centrally located and you can easily walk to the square in 10-15mins Negatives 1. Staff don't really to seem to know what they are... More 

Helpful?
1 Thank JohnnyMcComb
Ayr, Scotland
Level Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 6 days ago NEW

One of the best hotels I have ever stayed in. Staff were so nice and could not do enough for you. We had a slight delay in our tour guide arriving and the hotel staff left chocolates in our room and obtained a refund . Rooms are big and airy and the atrium in the middle of the hotel is... More 

Helpful?
Thank jsimpso3
Nadarzyn, Poland
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago NEW

What a great hotel! Fantastic location, great facilties and friendly professional service. The breakfast and lunch were excellent with a very wide selection to choose from. Rooms were great, clean, large and comfortable with very nice views across the river from our window. Highly recommended.

Helpful?
1 Thank Steven K
Alloa, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

We came on a city break, with the sole purpose of visiting Auschwitz. We were absolutely delighted to find that our hotel was firstly in such a great location, with fabulous views and being so close to the Main Square. There was the added bonus of the Christmas Market having just begun. The hotel was spotless, the staff were exceptionally... More 

Helpful?
Thank rlgmillar
1 review
Reviewed 1 week ago

I had read on trip advisor that the Sheraton in Krakow was a great hotel but didn't necessarily treat SPG members with any added service. I can tell you that I just came back from Krakow, stayed at the Sheraton and it was one of the best experiences I had as a traveler! I was greeted at the desk and... More 

Helpful?
Thank jan m
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for sharing such a positive opinion about Sheraton Grand Krakow. I am delighted to hear that your stay at our property has even exceeded your expectations becoming one of your best travel experiences. How wonderful that our dedicated Team and services provided are so highly appreciated! We always take great care with our SPG guests and... More 

Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago via mobile

Staying in many hotels in Europe and this is my worst hotel stating so far. 2 nights stay at Sheraton Grand Krakow but don't feel and don't even experience that I'm staying at 1 of the famous International chain brand hotel. No impress at all. Start from the culture - not hospitality service. Can't name even 1 service staff who... More 

Helpful?
1 Thank Foon2Hey2
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest Greetings from the Sheraton Grand Krakow. Thank you for taking the time to share your recent experience with us and the rest of the TripAdvisor Community. Guest feedback allows us to continuously monitor our service offering and helps us drive further improvements. I am terribly sorry that your experience during your recent stay was not up to your... More 

London, United Kingdom
Level Contributor
320 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 2 weeks ago via mobile

This hotel is great for the price. Rooms seem modern and well appointed. The location is good easy walk into the tourist sections. Free wifi which is great. Breakfast is on the high side but has many things. They also have a place to order off the menu but never tried it.

Helpful?
Thank HowieEmbry
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for expressing your opinion about Sheraton Grand Krakow. It is splendid that you found our rooms modern and well appointed. How wonderful to hear that our top location and rich breakfast offer enriched your stay in Krakow. Our vast array of breakfast items and the freshly prepared breakfast buffet are always very much appreciated by our... More 

Basingstoke, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Genuine five star quality throughout. Very good location, right beside the Castle and about five minutes walk from the main square. 10 minute tax ride to the main train station and 25 minutes to the airport. The room was very comfortable. The breakfast was fabulous with a huge range from continental to full cooked breakfast. The staff very kindly left... More 

Helpful?
Thank markhunter84
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, I am elated to hear that your stay was such an effortless travel experience. It amazing that our perfect location in the very heart of the city as well as our modern and recently renovated interiors enriched your stay. I am happy to hear that you and your mom were comfortable in our room and that our birthday... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Olive
The Olive
Cuisines: Polish, Mediterranean, European, Central European, Italian, International
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located near Wawel Castle on the bank of Wisla River, Sheraton Krakow Hotel is steps from the most important things in Krakow. ... more   less 

Additional Information about Sheraton Grand Krakow

Address: ul. Powisle 7, Krakow 31-101, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range: RM397 - RM982 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Reservation Options:
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Also Known As:
Sheraton Krakow
Krakow Sheraton
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#15 Luxury Hotel in Krakow
#15 Romantic Hotel in Krakow
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Krakow staff and other travellers.
16 questions
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See all questions (16)

Questions? Get answers from Sheraton Grand Krakow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you going to spend most of the time at the hotel take a club room to enjoy the club lounge”
 of 5 bubbles kmideg, 30 Nov 2016 | Read review
“All romms are excellent”
 of 5 bubbles jsimpso3, 28 Nov 2016 | Read review
“Room at the front of the building for views of the river”
 of 5 bubbles markhunter84, 17 Nov 2016 | Read review
“Facing the river is better, or a corner suite facing the castle.”
 of 5 bubbles 695adad, 14 Nov 2016 | Read review
“Try and get a room overlooking the river”
 of 5 bubbles Nichola0209, 13 Nov 2016 | Read review
5 of 5
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