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Sheraton Grand Krakow

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ul. Powisle 7, Krakow 31-101 Poland
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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US$187
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Free cancellation until 13/11/21
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Grand Krakow
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#51 of 304 hotels in Krakow
Location
Cleanliness
Service
Value
Travellers' Choice
Five star Hotel located in the very heart of the city, at the foot of The Royal Wawel Castle & next to Wisla Bulevards. Sheraton Grand Krakow is steps from the most important tourist attractions in Krakow with easy access from the airport or railway station. Hotel offers 232 fully renovated guestrooms, 3 different venues with great variety of menus & beverages & one - the Roof Top Terrace & Lounge Bar - which despite the vast offer of exquisite drinks & unique menu offers the best views of Krakow. There are Club Lounge - the best place to plug in or hang out & Sheraton Fitness with indoor, heated pool, sauna & treatment room. Enrich your stay with Krakow's best view!
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Room & Suite (438)438
Full view
Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Billiards
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Paid wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Spa
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, French, Russian, Spanish and 2 more
Hotel links
Special Offer:Stay & Dine
2622Reviews38Q+A100Room tips
Traveller rating
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Popular mentions
Jacques Tourel wrote a review Mar 2021
Poland
I was very happy to see that my favorite hotel in Krakow the Sheraton Grand is open this Pandemic time, while many other hotels are close . When it comes to health and safety in this lockdown time, I do not compromise. Since I was staying here before a number of times, I knew that I can fully trust this hotel , not only to keep its high standard but to be safe and clean. I was very happy to see all the same staff and have same warm welcome even when they all wearing masks and gloves. The Rooms are especially sterilized and all towels and Amenities are sanitized. I could disinfect my hands with a special dispensers in every corner. It was impressive indeed . Everything looks good and smells good with fresh flowers as always . When it comes to food , although all restaurants and bars are closed by the government order I did not miss them much because the same delicious food was served directly to my room, in the same beautiful presentation and same great gourmet flavors. Even the happy hours of the club lounge was served to my room as well, With unlimited alcoholic drinks and cocktails and full food and snacks offer. It was Happy hour in My room . Amazing. And what’s better than having the famous Sheraton breakfast served directly to bed... I actually like it. It’s like working from home ... If you come to krakow, my advise ,especially in time like this, don’t take chances with all the charming small boutique hotels that are nice but unfortunately in most cases are financially not able to sustain their services. I decided to stay in this hotel because i know that everything here works 5 star and I will sleep better at night . Again congratulations to the excellent GM Gabriella Ditetova for keeping The high standards despite this difficult time and to all the superb staff on every level especially to the room service and the kitchen team that positively surprised me in every meal. Also very big thank you to all the dedicated hotel staff on every level that made my stay in Krakow safe and pleasant during the third pandemic lockdown in Poland. Each one of you deserve 5 stars. Stay healthy and well and keep doing the great job for your top hotel and for your beautiful city.
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Date of stay: March 2021Trip type: Travelled on business
1 Helpful vote
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MaZi🦄 wrote a review Dec 2020
Warsaw, Poland
Our stay was spontaneous and quick. I reserved room on friday evening and we arrived od saturday for one night. All employes which we spoke with were very friendly and kind, especially Mrs. Olga Gregorczyk from front desk if I remeber her name Well :) Thank you all for warm welcome. Unfortunately I did not check if the the hotel have swimmingpool (there is one) so I was not prepared, but I will use it another time:) Little dragon on the bed was really Cute one! But I did not know if I can take it with me ;) For sure I will come back.
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Date of stay: December 2020Trip type: Travelled on business
1 Helpful vote
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Response from Gabriela Ditetova, General Manager at Sheraton Grand Krakow
Responded 18 Jan 2021
Dear mazi1228, Thank you very much for expressing your kind words regarding your stay at Sheraton Grand Krakow. We are more than happy to know that your visit was perfect in every detail. It is fantastic that our professional service made a good impression on you. Thank you for praising especially Olga from the Front Office Team and her great service. Pleased to hear that you would visit us again. We would love to welcome you back at Sheraton Grand Krakow whenever your travels will bring you back to our beautiful city. Best regards, Sheraton Grand Krakow Team
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Jan wrote a review Oct 2020
Prague, Czech Republic
+1
Very nice stay, friendly and professional Front Desk staff, perfect check-in by Barbara and nice breakfast served by Magdalena. We've got nice room with a beautiful river view. Hotel is right next to the Wavel and few minutes walk from historical center. Would definitely stay here again in future.
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Date of stay: October 2020Trip type: Travelled as a couple
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Response from Gabriela Ditetova, General Manager at Sheraton Grand Krakow
Responded 18 Jan 2021
Dear jandl0uhy, Thank you for taking the time to share your experience from your stay at Sheraton Grand Krakow. It is great that you enjoyed your time with us! We are happy that our friendly staff met your expectations fully, providing professional and helpful service. Thank you for praising especially Barbara from the Front Office Team and Magdalena from F&B Team and their great service. It is wonderful that you liked your room and its spectacular Wawel Castle & Vistula River views. It is also great that you appreciated our convenient location and that you found it useful, since we are indeed situated in the very heart of the city and close to Krakow's main attractions. We would love to welcome you again whenever your travels will bring you back to Krakow. Best regards, Sheraton Grand Krakow Team
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bradleyshel wrote a review Oct 2020
Houghton, United Kingdom
We stayed here in September for a week so we could attend our sons wedding. All the staff were super friendly and made our stay most enjoyable. Gabriela, the manager, was extremely helpful with our room requests. Both our family and our friends enjoyed their holiday at the hotel. The suite had fantastic views over the river and had a massive comfy bed. The club facilities were very good and prompt, we had 2 meals that were delicious.
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Date of stay: September 2020Trip type: Travelled with family
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Response from Gabriela Ditetova, General Manager at Sheraton Grand Krakow
Responded 18 Jan 2021
Dear Bradley, Thank you for choosing Sheraton Grand Krakow and for sharing your kind review. We are pleased to know that you spent a good time in our hotel. We are happy that our attentive and professional service made great impression on you. It is also great that you enjoyed your suite and its spectacular Wawel Castle and Vistula River views. What is more, we are very happy that you had chance to relax in our Sheraton Fitness and that you also liked our wide culinary offer. Please be invited for another memorable stay at Sheraton Grand Krakow when visiting Krakow in the future. Best regards, Sheraton Grand Krakow Team
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Bish50 wrote a review Sep 2020
Newark-on-Trent, United Kingdom
The hotel was fantastic and could not find any fault. The staff were friendly and professional especially Daria on Reception and Monika at Breakfast service. Our room was a Grand deluxe suite which was superb with great views. The food in the club lounge and at breakfast was lovely and we would return here for sure.
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Date of stay: September 2020
Rooms
Location
Service
Room Tip: Would recommend a room with outward view to the river as some rooms do look inwards onto the...
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1 Helpful vote
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Response from Gabriela Ditetova, General Manager at Sheraton Grand Krakow
Responded 28 Sep 2020
Dear @Bish50 Thank you for taking the time to share your feedback with regards to your stay at Sheraton Grand Krakow. I am pleased to know that you spent a good time in our hotel. It is fantastic that our professional service made a good impression on you. Thank you for praising especially Daria from the Front Office Team and Monika from our F&B team and their great service. I am happy that you found your Grand Deluxe Suite well-appointed and comfortable. It is great that you enjoyed spectacular Wawel Castle & Vistula River views from your guestroom as well. What is more, I am pleased to know that our breakfasts were to your liking too. Happy to hear that you would visit us again. We would love to welcome you back at Sheraton Grand Krakow whenever your travels will bring you back to our beautiful city. Best regards, Gabriela Ditetova General Manager Sheraton Grand Krakow
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PRICE RANGE
US$128 - US$283 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton krakow, krakow sheraton
LOCATION
PolandSouthern PolandLesser Poland ProvinceKrakowStare Miasto
NUMBER OF ROOMS
232
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Frequently Asked Questions about Sheraton Grand Krakow
Which popular attractions are close to Sheraton Grand Krakow?
Nearby attractions include Quiz Game (0.2 km), Krakil — Museum of illusions (0.3 km), and Wawel Cathedral (0.3 km).
What are some of the property amenities at Sheraton Grand Krakow?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and an on-site restaurant.
Which room amenities are available at Sheraton Grand Krakow?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Grand Krakow?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Grand Krakow?
Yes, parking is available to guests.
What are some restaurants close to Sheraton Grand Krakow?
Conveniently located restaurants include Art Restaurant, The Himalayan Treasure, Flavor of Asia, and Tandoori Flame (Taste Of Tradition).
Are there opportunities to exercise at Sheraton Grand Krakow?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Sheraton Grand Krakow have an airport shuttle?
Yes, Sheraton Grand Krakow offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Sheraton Grand Krakow located near the city centre?
Yes, it is 0.5 km away from the centre of Krakow.
Are any cleaning services offered at Sheraton Grand Krakow?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Grand Krakow offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.