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Mercure Kasprowy Zakopane

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Mercure Kasprowy Zakopane
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465 Reviews from our TripAdvisor Community

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Showing 176: English reviews
Budapest, Hungary
Reviewed 2 days ago NEW

Mercure hotel was the perfect choice for us. Great location, right next to the ski lift with a km long blue track great for practicing ski/snowboard. R The room was nice, lobby exquisite, breakfast excellent, we used the gym as well, all perfect, and all this for a good price, great value for money! We would like to return, and...

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Helpful?
Thank varda_andrea
Gbelce
Reviewed 4 days ago NEW

Everything was perfect here! Room was beautiful and clean. Breakfast- I think everybody can choose here, as well as from the dinner buffet. The staff at reception was helpful everytime. I can only recommend!

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Helpful?
Thank Zuzana Z
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Zuzana, thank you for this positive feedback. I'm very glad that your stay at Mercure Kasprowy Hotel was enjoyable. It is a pleasure to receive such recommendations about our rooms, gastronomy and staff. I hope you will visit us again. Sincerely, Sebastian Nocuń General Manager

Konstancin-Jeziorna, Poland
Reviewed 6 days ago NEW

No doubt, everyone will agree, that the Mercure Kasprowy is in a great location. Selected few, however, will remember that it was constructed in mid 1970s as one of Poland's few premier hotels of the "de luxe" category. I still recall as a young lad walking through the electric fully automated glass door entrance on the second day after the...

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Helpful?
Thank martincaval
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Guest, thank you for sharing your opinion with us. I'm glad that your stay at Mercure Kasprowy was enjoyable and that our new design met your appreciation. It is a pleasure to receive such positive feedback. I hope you will visit us again. Sincerely, Sebastian Nocuń General Manager

Warszawa, Poland
Reviewed 1 week ago NEW

Review collected in partnership with Accorhotels.com
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Thank Wojciech W
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Warsaw, Poland
Reviewed 1 week ago

we arrived during the Christmas time. the hotel was full with families, and is children and pets friendly. the Ski lift is 100 meters away!. a nice swimming pool and good Saunas. very modern renovated room. huge bath, soft bed. great breakfast. Parking [ paid]

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Helpful?
Thank Moshe P
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Moshe, thank you for your comments regarding your stay at the Mercure Kasprowy Hotel, your feedback is very important to us. It is always a pleasure to receive a positive feedback! We hope you will visit us again. Sincerely, Sebastian Nocuń General Manager

Tallahassee, Florida
Reviewed 2 weeks ago

This property is pretty basic but has an excellent breakfast. The only negative is the paper thin walls so it can be noisey. The room we had had qa and was very clean. We had a lightbulb go out and staff was very quick to come

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Helpful?
Thank ellen p
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Ellen, thank you for your comments regarding your stay at the Mercure Kasprowy Hotel. I’m sorry for some inconvenience you wrote about - your feedback is very important to us. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Nocuń General Manager

Donegal
Reviewed 2 weeks ago

My boyfriend and I stayed in this hotel after New Years for 3 nights. Staff were very unfriendly and unpleasant especially at reception and at the bar which contributed to our experience at staying in this hotel as a bad one. It was our first skii holiday and as every sign was mostly in polish, we asked at reception to...

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Helpful?
Thank 153victoria
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Guest, thank you for your comments regarding your stay at the Mercure Kasprowy Hotel. I’m sorry for all inconvenience you wrote about - your feedback is very important to us. I assure you that we checked this and do our best to improve quality of our service. We hope that you will give us the opportunity to better serve...

London, United Kingdom
Reviewed 2 weeks ago via mobile

The rooms are comfy and of good size. The city view is the most beautiful view you can get in the mountains. The interiors are great and so is the food. It was my 16th Christmas in a row spent in Mercure Kasprowy, however this year the experience was even better. Thanks to the renovation both the rooms and the...

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Thank crazyomen_uk
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Guest, thank you for your comments regarding your stay at the Mercure Kasprowy Hotel. It is always a pleasure to receive such a positive feedback! I'm glad that our new interior design met your expectations. I hope you will visit us again. Sincerely, Sebastian Nocuń General Manager

Bristol, United Kingdom
Reviewed 2 weeks ago via mobile

Nice hotel and town but won't be rushing back. When you arrive the lobby has quite a wow factor. The same couldn't be said for our mountain view rooms, very tired and basic. Our balcony door wouldn't lock so after the maintenance guy couldn't fix it we were moved to a slope facing room and wow what a difference. This...

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Thank 197Julian
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Guest, thank you for your comments regarding your stay at the Mercure Kasprowy Hotel. I'm glad that you appreciate our new interior design. I’m sorry for inconvenience you wrote about - your feedback is very important to us. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Nocuń General...

Belfast, United Kingdom
Reviewed 2 weeks ago

Great location. Only 15 min walk from town centre. Rooms were very comfortable & clean with amazing views of the Tatra mountains. Great place for long weekend and family trip. Staff was very helpful and professional.

Review collected in partnership with this hotel
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Helpful?
Thank Malgorzata K
MercureZakopane, Dyrektor generalny at Mercure Kasprowy Zakopane, responded to this review

Dear Małgorzata, thank you for your comments regarding your stay at the Mercure Kasprowy. I'm glat that location of our hotel, view and rooms met your expectations. It is always a pleasure to receive such a positive feedback! We hope you will visit us again. Sincerely, Sebastian Nocuń General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Ski-In / Ski-Out
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Kasprowy Zakopane is a 3 hotel situated on the picturesque Polana Szymoszkowa glade, close to a hot spring pool and a ski slope (open only during ski season). The hotel prides itself on the highest quality services and most beautiful views of the Tatra Mountains.Mercure Zakopane Kasprowy offers 288 rooms, 12 fully furnished conference rooms for 1,150 guests as well as three restaurants, a bar and disco. After an active day, you can use the pool, sauna, fitness centre, beauty parlour, junior club and mini club for the little ones as well as a reading room. ... more   less 

Additional Information about Mercure Kasprowy Zakopane

Address: Szymaszkowa St. bn, Zakopane 34-500, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Zakopane
Price Range: RM245 - RM562 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Kasprowy Zakopane 3*
Number of rooms: 288
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity and Hotels.com so you can book your Mercure Kasprowy Zakopane reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Kasprowy Zakopane Hotel Zakopane
Accor Kasprowy Zakopane
Hotel Style:
#3 Ski-In / Ski-Out Hotel in Zakopane
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Kasprowy Zakopane staff and other travellers.
4 questions
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Questions? Get answers from Mercure Kasprowy Zakopane staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room with a mountain view”
 of 5 bubbles martincaval, 15 Jan 2017 | Read review
“ask for Ski Lift view”
 of 5 bubbles moshep507, 8 Jan 2017 | Read review
“Most rooms have a view”
 of 5 bubbles wengenbound, 21 Oct 2016 | Read review
“on top floor they have already new rooms”
 of 5 bubbles 739dominikm, 25 Sep 2016 | Read review
“Mountain view rooms have splendid views from window and balcony.”
 of 5 bubbles CYMR0, 7 Sep 2016 | Read review
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