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Mercure Kasprowy Zakopane

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Traveller (344)
Room & Suite (131)
Dining (58)
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Overview
  • Excellent41%
  • Very good36%
  • Average15%
  • Poor5%
  • Terrible3%
Travellers talk about
“tatra mountains”(35 reviews)
“ski lift”(15 reviews)
“ski hire shop”(3 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
Suites
3 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (919)
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All reviewstatra mountainsski liftski hire shopswimming poolfitness centergreat receptionhotel facilitiesbig hotelchoose this hotelhuge varietyplay roomlobby barevery eveninglovely poolchair lifthotel is greatski school
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1 - 5 of 309 reviews
Reviewed 1 week ago

love it breakfast was great disappointed there was no pool we wasn't told that it was not in use needed pool because operation on my foot . but will use hotel again we had a great time . weather was great staff where very helpfulMore

Review collected in partnership with this hotel
Thank Michelle E
Response from Grupa B, Dyrektor generalny at Mercure Kasprowy ZakopaneResponded 1 week ago

Dear Michelle, thank you for choosing Mercure Kasprowy Zakopane for your stay and for sharing your experience. We are very pleased that you had great time and appreciate our breakfasts. We put lot of heart to make it delicious. To meet the expectations of our...More

Reviewed 2 weeks ago

The Hotel is full of traditional character. Rooms are clean and spacious with comfortable beds. Good selection of food choices, catering for all. Staff are very friendly and helpful. Bus stop outside the door that takes you to near by villages and shops. Lots of...More

Review collected in partnership with this hotel
Thank lpiattohill
Response from Grupa B, Dyrektor generalny at Mercure Kasprowy ZakopaneResponded 1 week ago

Dear Guest, thank you for leaving us such a great feedback and your kind recommendation. We are very pleased that you enjoyed your stay and liked so many aspects: starting with our design and comfortable rooms, through delicious cuisine to all our staff. We are...More

Reviewed 2 weeks ago

By the way there is a big brown spider living on the balcony (I was too scared to remove it). The refrigerator was not working, when I tried to call the reception to order some food to my room, no one ever answered. And during...More

Review collected in partnership with this hotel
Thank brambesabine
Response from Grupa B, Dyrektor generalny at Mercure Kasprowy ZakopaneResponded 1 week ago

Dear Guest, we greatly appreciate the time you took to share your experience at recent stay in our hotel Mercure Kasprowy. It helps us to improve quality of our servicies. We are sorry to hear that not everything has met your expectations. Hope we will...More

Reviewed 14 April 2018

The reception staff were fairly cold and professional. The beds have plastic mattress protectors which are only a sheet from the body! We were not informed that the hotel recreational facilities were being refurbished with no use of swimming pool and subsequent noise from 7...More

Review collected in partnership with this hotel
Thank jazzyjaz2015
Response from Grupa B, Dyrektor generalny at Mercure Kasprowy ZakopaneResponded 1 week ago

Dear Guest, thank you for choosing Mercure Kasprowy Zakopane for your stay and for sharing your experience. We are very pleased that you appreciate our design, love breakfasts and sunny terrace. To meet the expectations of our Guests we are finally changing SPA and recreation...More

Reviewed 11 April 2018

Don't stay here. I was expecting the wellness spa- it was closed. When I went to order dinner- they were out of food. The bed was the most uncomfortable - its a foam on a piece of board. I had pain when I walked after...More

Review collected in partnership with this hotel
Thank troydargin
Response from Grupa B, Dyrektor generalny at Mercure Kasprowy ZakopaneResponded 16 April 2018

Dear Guest, thank you for sharing your experience at Mercure Kasprowy in Zakopane. We are disappointed to learn that your experience did not quite live up to expectation. For our Guests we are finally changing SPA and recreation center. We are very sorry that didn't...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Meeting Rooms
Banquet Room
Multilingual Staff
Babysitting
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Concierge
Conference Facilities
Shuttle Bus Service
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$62 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Ski-In / Ski-Out Hotel in Zakopane
Room types
Non-Smoking Rooms, Family Rooms, Suites, Accessible rooms
Details
Price range
US$62 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Ski-In / Ski-Out Hotel in Zakopane
Room types
Non-Smoking Rooms, Family Rooms, Suites, Accessible rooms
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Traveller (344)
Room & Suite (131)
Dining (58)
Pool & Beach (6)
Family and Play Areas (5)
Business Centre & Event Rooms (4)
Questions & Answers
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byron0
16 March 2017|
AnswerShow all 7 answers
Response from MercureZakopane | Property representative |
Dear Guest, price of breakfast is 50 pln (12 $) and price of dinner is 80 pln (20 $). Every day we served a different theme buffet. You could make a reservation that includes breakfast and dinner. I hope we will have a... More
1
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Google Translation
leneme
26 September 2016|
AnswerShow all 3 answers
Response from CYMR0 | Reviewed this property |
The chairlift next to Hotel Mercure Kasprowy (taking you up Gabalowka) does operate in the summer months.
1
Vote
Edyta A
28 March 2016|
Answer
Response from agnieszka a | Reviewed this property |
Do centrum jest 15 minut spacerkiem , takze jesli panstwo chca sobie zrobic krotki spacer to jak najbardziej .
1
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Room Tips
"I don't know, room number 212."
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"We booked a standard room and landed on the first floor. I will book a room on a higher floor with mountain..."
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"Stay in the older rooms"
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"Deluxe room was excellent, comfortable and clean."
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