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We arrived Saturday evening during a busy time when several weddings were on site. Reception was very kind. Room is beautiful. Surroundings are beautiful. Hot water to bathe, which is not always found in Hungary. Beds are comfortable. We rented a two bedroom cottage through...More
I selected the Petnehazy because is was the best and only option through RCI. We are not disappointed. First, it's important to know a few things, 1. This is a resort in Hungary, not the US. I find when we roll with the culture, we...More
Been there one night (couple+baby), attending a wedding party. Everybody was very friendly, check in was very easy.
We had one of those small cottages that basically are nice - but also really basic, so don't expect any luxury. However, what really needs to be...More
very disappointed! This was our first RCI experience and I don't think I would ever be able to book one again, not sure what we will do with our timeshare now... We knew from other reviews this would be basic accommodation, which is okay. Instead...More
4 Thank paolo l
Response from petnehazy, Front Office Manager at Petnehazy Club HotelResponded 16 July 2016
We are very dissapointed, that you haven't said a word about your problems at the hotel. We could have helped you with all of the complaints:
We could have upgraded you to a more remote cottage, to save you from the noise
Does not go out of its way to be guest friendly. Facilities are non-existent, closed, or dilapidated.
Staff not customer focussed or friendly, and meet even mild criticism or complaint with indifference bordering on aggression.
The chalet was in poor repair, the first thing we...More
The rooms are equipped with good heating till around 8 pm then for some reason they turn them off. There are blankets to sleep warm. The biggest complaint was the adjoining walls where everything could be heard.