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Pier 21 Apartment Hotel

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351 Reviews from our TripAdvisor Community

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Showing 348: English reviews
Melbourne, Australia
Reviewed 5 days ago NEW

I come to Perth quite regularly for business and needed a Fremantle based hotel. Don't look any further, this beautifully kept and tidy hotel boasts many excellent attributes, other than the spectacular views across the bay, the rooms are very spacious and the staff are extremely friendly and helpful. A fantastic experience and I will definitely return again.

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Helpful?
Thank mcawley79
Singapore, Singapore
Reviewed 6 days ago NEWvia mobile

Was initially hesitant due to some. Bad reviews but. Booked this place as it was reasonably priced; furthermore it was stated on the website that the 1 bedroom apartment had a river view. My wife and I were pleasantly surprised by the room.. It was huge and had a huge balcony with an extensive view of the river! Rooms were...

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Thank LesterChong
Melbourne, Australia
Reviewed 1 week ago

Stayed twice in October/November 2016 and will be back! Really nicely appointed spacious rooms. Some have river views and if you are lucky you should be able to catch a glimpse of pelicans, dolphins and some nice boats. All staff are friendly and helpful. Despite being an apartment hotel, there is daily housekeeping and a breakfast lounge. Breakfast is not...

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Thank petroff
Sydney, Australia
Reviewed 1 week ago

I had the misfortune to stay here twice in November, but let me start with the positives. If you get a room with a view (we had 32, twice) the river outlook is delightful. Lots of interesting boat traffic, and a small sandy beach make for relaxing yet interesting view. Breakfasts were great, not only a wide selection from a...

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Helpful?
Thank Beanick
Tim N, General Manager at Pier 21 Apartment Hotel, responded to this review

Dear Beanick, Thank you for taking the time to share your feedback. I was very pleased to read you enjoyed the views from your one-bedroom apartment. Apartment 32 does offer magnificent sweeping views of the Swan River as you mentioned. Thank you for your kind feedback regarding the breakfast lounge, I was delighted you enjoyed your overall experience and I...

Melbourne, Victoria, Australia
Reviewed 1 week ago via mobile

Stayed in the two bedroom apartment which are very small for four adults, so small one of my colleagues stayed elsewhere. Modern and clean. The bikes at the hotel are a fun way to get around at $25 per day. Bars and cafes close by "piggy" was lovely for a casual dinner. Great range of alcohol and treats in the...

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Thank Nellie8888
A TripAdvisor Member
2 reviews
Reviewed 2 weeks ago via mobile

Nice location, but let down by rooms that need refreshing and minuscule bathrooms. But my chief gripe is being asked to pay an exorbitant surcharge for internet access. I travel frequently and this is the first time in years that I have stayed in a hotel that doesn't provide complimentary wifi. Pier 21: please update your policy. Build the charge...

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Thank A TripAdvisor Member
Tim N, General Manager at Pier 21 Apartment Hotel, responded to this review

Good morning, Thank you for taking the time to share your feedback. It was disappointing to learn Pier 21 fell short of your expectations on your first stay with us. There were a couple of points mentioned in your review although as you highlighted it was the wifi that appeared to be your greatest concern. I am pleased to inform...

Indianapolis, Indiana
Reviewed 2 weeks ago

Beautiful property right on the Swan River. Our 2-bedroom apartment was nice and clean. The kitchenette was well furnished. The staff was amazing, very helpful and accommodating. Breakfast was great. Pier 21 is located in a residential area so if you don't have a car it's a short walk to the bus stop or train station to get to anything.

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Thank Koop2016
Bordeaux
Reviewed 2 weeks ago via mobile

My honest opinion is that this hotel is not keeping up with the times. Wifi is NOT complimentary and you have to pay for usage. In this age and time, it's sad to see a hotel trying to earn money from wifi. Everything else was average. Checkin timings are also restricted. Walls are thin. Parking is tight for the entrance....

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Thank ozma007
Tim N, General Manager at Pier 21 Apartment Hotel, responded to this review

Dear Ozma007, Thank you for sharing your thoughts, its disappointing to read that you didn't enjoy your time at the hotel. The team strive to ensure that every guest experience is a memorable one and apologise that we fell short of your expectation on this occasion. As you would be aware when you made the booking our check in time...

Reviewed 5 weeks ago

No heating or cooling for two nights, and only 1 remote for two units. A coffee machine and frother that wouldn't work. toilet stuck in a corner which made things difficult. 99% of hotels/apartments offer free wifi, this is the 1%. 3/10 won't be back

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Thank Tilly P
Tim N, General Manager at Pier 21 Apartment Hotel, responded to this review

Dear Tilly P, Thank you for taking the time to tell us about your recent experience. It was disappointing to read that you didn't enjoy the complimentary upgrade to one of our beautiful suites. I do apologize that there was a technical issue with the air conditioning, we certainly did our absolute best to repair the unit in the least...

Perth, Australia
Reviewed 26 October 2016

Fantastic place to stay right on the waterfront. The views from the front rooms are tremendous. Our room was spacious with a fabulous large balcony overlooking the yacht club and jetties. Very light and airy, well equiped rooms, with great kitchenette. Restaurant is terrific for breakfast. Loved the gym and the outside pool. Will definitely be booking again. The staff...

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Helpful?
Thank Sally H
Tim N, General Manager at Pier 21 Apartment Hotel, responded to this review

Dear Sally H, Warm greetings from the team at Pier 21. Thank you for taking the time to share your fabulous review. It was wonderful to read you enjoyed so many aspects of your stay and made good use of all the hotel facilities! Thank you for sharing your customer service feedback, I will be sure to pass on your...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
  • Paid Wifi
Services
  • Laundry Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Superbly positioned on the banks of the Swan River, the award winning Pier 21 Apartment Hotel in North Fremantle enjoys unrivalled views of both the river and adjacent marina. Comprising 47 premium apartments and luxurious Suites, every detail of our accommodation has been carefully designed to ensure you’re travelling pleasure. With every room completely refurbished in 2012, Pier 21 offers an unequaled mix of luxury and technology, whether it’s streaming movies to your 40 inch LCD television or enjoying the chic Morrissey amenities you will quickly discover that Pier 21 Apartment Hotel in Fremantle has left nothing to chance. With stunning rooms and vistas along with warm attentive service Pier 21 sets the standard for luxury apartment accommodation in Fremantle and was recently awarded “Best Deluxe Accommodation” at the Western Australian Tourism Awards. ... more   less 

Additional Information about Pier 21 Apartment Hotel

Address: 7-9 John St, Fremantle, Western Australia 6159, Australia
Region: Australia > Western Australia > Greater Perth > Fremantle
Price Range: RM635 - RM1,055 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pier 21 Apartment Hotel 4*
Number of rooms: 47
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Also Known As:
Pier 21 Apartment Fremantle
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Questions & Answers

Here's what travellers have asked, with answers from Pier 21 Apartment Hotel staff and other travellers.
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Questions? Get answers from Pier 21 Apartment Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are better cheaper”
 of 5 bubbles 989tillyp, 1 Nov 2016 | Read review
“Ask for a front room so you get the best views.”
 of 5 bubbles SallyH686, 25 Oct 2016 | Read review
“River view”
 of 5 bubbles iand106, 21 Oct 2016 | Read review
“Request a room with view”
 of 5 bubbles 232dirkl, 14 Oct 2016 | Read review
“choose a room with balcony overlooking marina”
 of 5 bubbles Frenchie2803, 6 Oct 2016 | Read review
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