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Candlewood Suites Alabaster

80 reviews
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Traveller (20)
Room & Suite (25)
Dining (1)
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Overview
  • Excellent53%
  • Very good25%
  • Average12%
  • Poor2%
  • Terrible8%
Travellers talk about
“free movies”(2 reviews)
“front desk”(17 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
Pets Allowed
2.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (80)Write a Review
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All reviewsan extended stay hotelfree moviesfront deskone nightfree laundryquiet at nighta pet friendly hotelstores and restaurantsa great place to staystaff is very friendly and helpfulqueen bedlobby areathe entire staffpleasant staywould stay here againnice hotelwalking distance
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11 - 15 of 79 reviews
Reviewed 29 December 2016

We travel to Alabaster 1 - 2 time a year to visit our son. We normally stay here because it is a pet friendly hotel. In the past everything was great about this hotel, however, I was disappointed with this stay. The people were very...More

Thank Grady R
Response from Costel H, General Manager at Candlewood Suites AlabasterResponded 30 December 2016

Dear Guest , I apologize for the issues encounter during your last stay with us . As you know from your previous experiences with us , this is not how we typically treat our guests. When time comes for your next visit , please contact...More

Reviewed 28 December 2016

I booked a room here for my son and his family to stay on Christmas Eve. I was double billed and the management refused to correct their error! Now I have to go to my bank to dispute the charges! CW Suites, don't bother with...More

2  Thank joelburkhart
Response from Costel H, General Manager at Candlewood Suites AlabasterResponded 29 December 2016

Dear Guest , You are right , I hope others are reading this review and understand that you omitted some important facts about the issue : -you made a reservation through a 3rd party in an effort to save a few dollars . That 3rd...More

Reviewed 28 December 2016

Nice hotel with a good bit of shopping within walking distance (only if you can do hills). The hotel is small but great for a getaway to see family. What I didn't know was this is an extended stay hotel so housekeeping is weekly but...More

Thank lw4lyfe
Reviewed 29 November 2016 via mobile

Just stop for one night while on the road. Room was clean other than a strange smell, reason for the 4 rating. Staff was pleasant and attentive. Good location of interstate. Lots of restaurants and shopping near.

Thank Ray B
Reviewed 21 November 2016 via mobile

The hotel was clean, with easy access. Mostly a no frills overnight stay on a long road trip. Staff were polite and helpful. Rooms were clean, decent size and adequate for our needs. We had no problems checking in or out. TMore

Thank George D
Response from IHGService, Guest Relations Manager at Candlewood Suites AlabasterResponded 13 December 2016

Dear George D, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. There is no greater satisfaction as a customer service professional than receiving kind words from a valued guest like you. We are delighted...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Free Parking
Laundry Service
Self-Serve Laundry
Dry Cleaning
Meeting Rooms
Room amenities
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$95 - US$132 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$95 - US$132 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (20)
Room & Suite (25)
Dining (1)
Questions & Answers
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Room Tips
"Higher floors probably have nice views, since the hotel sits on a hilltop."
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"All rooms have 2burners and full refrigerator dishwasher garbage disposal"
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"Don't stay near the elevator"
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"Quiet location above the shopping center. Front rooms have nice view of trees and hills."
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