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All reviewsstarbucks coffeeoff the highwaygreat seatinglooks brand newgladly stay here againhigh bedfire pitsmall poolmodern touchesguest servicesnewer hotelrooms were clean and comfortablenice lobbywalk in showerfitness centerhot tubfull size
The Hotel seems to be relatively new built and the rooms are fresh, there is a gym, pool and the internet is feasable fast. So far so good.
But there is one thing completely changing the picture and this is the breakfast arrangement in this...More
Response from Katie G, General Manager at Courtyard AuburnResponded 5 days ago
Thank you for your feedback. You are absolutely right we let you down when it came to the Bistro service. I truly apologize, this is not a typical experience or representation of what the Courtyard brand has to offer. I will personally address...More
This hotel has all of the conveniences you might need. We got a great rate on Hotwire and it was a great stay. Hotel is relatively new and very clean. On site restaurant looked nice but we did not use. Fitness center was very limited...More
Picked this Courtyard based on reviews.
Location is convenient to I-85.
All good except, first room, one of the 2 beds was “used”. The mattress was 6-8” shifted off of the frame and the covers were messed up.
Move to new room was...More
Response from Jay P, Manager at Courtyard AuburnResponded 27 December 2017
Thank you for bringing this to our attention. It is certainly not our normal standard for housekeeping. We are reviewing our procedures and taking active steps to avoid this from occurring again. I hope you will have the opportunity to visit us again soon.
The hotel is beautiful, safe and best of all has a Starbucks built in. We loved it, and if you have questions just challenge Brittney at the front desk, I don't think there's anything she doesn't have the answers to, including how many shopping day...More
Response from Jay P, Manager at Courtyard AuburnResponded 13 December 2017
Thank you for the great review. Brittney does a great job and I know she will be thrilled that you recognized her. Please come back to visit us soon.
The hotel itself is relatively new and very nice and modern. Beds a soft and comfy and furniture in the room is better than most of the places we stay at. The common area in the lobby is very nice with TVs, chairs, tables and...More
Response from Jay P, Manager at Courtyard AuburnResponded 4 December 2017
Thank you for providing us with your feedback via Trip Advisor. With construction near the hotel, it has impacted the condition of the road but we expect that to be completed soon. I'm glad that you enjoyed our hotel and I apologize for any noise...More