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Many in our group stayed here. We used the dining area for gathering and were always welcomed and taken care of. The rooms were clean and spacious, the pool looked inviting we just didn't have time. Great location for proximity to dining, activities and the...More
Response from Peter A, Manager at Sheraton Agoura Hills HotelResponded 3 weeks ago
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
I stay here a couple times a year on business trips and always have consistently good service. Front desk checkin is quick and efficient, rooms are nice with comfy beds, and the breakfast buffet is delicious. The gym and pool are nice and there is...More
Thank Christopher C
Response from Ronald R, Manager at Sheraton Agoura Hills HotelResponded 11 July 2017
Dear Christopher C ,
Thank you for loyalty and we are glad that you enjoyed your stay. We truly appreciate your five star review, kindness and fantastic comments. Thanks again and we look forward to serving you soon!
Assistant General Manager
Recently stayed here and was very underwhelmed. Not acknowledged bye the front desk staff upon arrival. No welcoming to the hotel or eye contact. Finally a very pleasant young lady came up to the desk to help us check in." I think she was in...More
Thank Leslie W
Response from Chris T, Manager at Sheraton Agoura Hills HotelResponded 4 weeks ago
Dear Leslie W,
Thank you for taking the time to share your feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your constructive criticism with our team so...More
We were part of a large number of guests staying here because of a wedding nearby and I was excited because of the Sheraton name and the beautiful area that the hotel was situated a.m. but we were so disappointed.
The rooms with two beds...More
Response from Peter A, Manager at Sheraton Agoura Hills HotelResponded 4 weeks ago
Thank you for sharing your feedback. As a pet friendly hotel, we do charge a pet fee that is actually lower than most comparable hotels. We are sorry that you did not feel relaxed during your stay. We hope your next visit...
Great hotel. Advertises free parking but there is a $14 overnight parking fee. They didn’t charge me since it said free parking on here.
All things considered: 4 stars
Comfortable, peaceful, clean and normal hotel breakfast which normally you pay for but it was included...More
Thank A TripAdvisor Member
Response from Peter A, General Manager at Sheraton Agoura Hills HotelResponded 4 weeks ago
Thank you for sharing your experience. We are glad that your stay was enjoyable. Hope to have you back with us soon.