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Plan was to stay 2 months at this location, I'm moving to another hotel after only 13 days. Within that time I have not had my room cleaned, even after numerous conversations with the manager. Was told to bring my dirty towels to front desk...More
Thank Darla E
Response from 00esa, Manager at Extended Stay America - Oakland - Alameda AirportResponded 2 weeks ago
Darla, thank you for your feedback. We apologize for the difficulties during your stay with us. Your feedback is important, so we are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give...More
The room is clean, but nothing is included. Dishes are available, coffee pot and pans are also available but limited. I had to purchase drainer pad, pot holders, coffee and filters. As well as a soup pot. The hotel has not cleaned the room for...More
Response from 00esa, Manager at Extended Stay America - Oakland - Alameda AirportResponded 18 January 2018
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we...More
The cost was the best for this hotel at $65/night. The location being situated near the OAK airport and Alameda (my key destination) was a close second. The set up of the room was good if it were a longer term stay.
The walls are...More
Thank Shamiracle D
Response from 00esa, Manager at Extended Stay America - Oakland - Alameda AirportResponded 11 January 2018
Thank you for being our guest and for taking time to leave feedback. We are so glad to read that our hotel provided that value you were looking for. However, we apologize for the issues you experienced. Your comments have been shared with our management...More
This property is convenient and clean. Staff are competent and polite. We have not had any issues with insects or odors, as others have reported. It is difficult to get a receipt upon check-out, when anyone departs before 5:30AM. Front desk is not officially open...More
Response from 00esa, Manager at Extended Stay America - Oakland - Alameda AirportResponded 5 January 2018
Thanks for evaluating your stay with us. We are pleased to know you had a nice stay with us and that you were satisfied with our service along with our facilities. It was a pleasure having you with us, and we hope you both will...More
I have to rate this room just a bit above average due to the professionalism that the staff exhibited but not at a very good for the reasons documented here in and stated prior. In addition the first room I was given had some stains...More
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Response from 00esa, Manager at Extended Stay America - Oakland - Alameda AirportResponded 4 January 2018
Saundra, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will...More