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Extended Stay America - San Jose - Santa Clara

89 reviews
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Traveller (7)
Room & Suite (7)
Dining (1)
Overview
  • Excellent33%
  • Very good14%
  • Average21%
  • Poor16%
  • Terrible16%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair Access
2.5 Star Hotel
All hotel details
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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1 - 5 of 86 reviews
Reviewed 2 days ago

staff not very friendly check in took 25 minutes curtains not clean stained snack room only takes credit cards not cool was an ok stay could have been better need qualified staff to process faster as it is our time they are usingMore

Review collected in partnership with Extended Stay
Thank lisawD4005VV
Response from 00esa, Manager at Extended Stay America - San Jose - Santa ClaraResponded yesterday

Lisa, thank you for staying with us. We are sorry for the wait time and the cleanliness issues you experienced while here. Your feedback has been shared our front desk and housekeeping teams and will use it as a training tool to be more diligent...More

Hotel's Favourite
Reviewed 18 April 2017

I wanted to find a nice place in Santa Clara that was also very affordable, we got more than we expected. This was the nicest Extended Stay that we have stayed thus far. The staff was excellent they made special accommodations and over all worked...More

Thank largaespada3
Response from 00esa, General Manager at Extended Stay America - San Jose - Santa ClaraResponded 18 April 2017

It's a pleasure to read your fantastic review of Extended Stay America - San Jose - Santa Clara. We strive to provide our guests outstanding hospitality and your compliments serve as an encouragement to all of us. Thank you for choosing us, and we hope...More

Reviewed 26 December 2017

The receptionist are very friendly and lovely. They always help us to solve some problem. I felt good during I stayed there. The Hotel is closed to railway, so if you can't sleep well maybe you have to consider this. There are only coffee and...More

Review collected in partnership with Extended Stay
Thank 457chiachih
Response from 00esa, Manager at Extended Stay America - San Jose - Santa ClaraResponded 27 December 2017

Thank you for staying at our hotel and for the feedback. We are glad to read you liked the service offered by our staff and that you were benefited with our convenient location. Your comments in regard to breakfast specifics have been shared with our...More

Reviewed 18 December 2017

The front desk clerk -- Sunil -- is extremely rude. Had reservations issues with him where he refused to acknowledge a conversation from previous day lying flatly. Said he did not care even if we gave him a bar review Fellow travellers beware!More

Thank Texasranger99
Response from 00esa, Manager at Extended Stay America - San Jose - Santa ClaraResponded 19 December 2017

Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable visit to all of our guests, so this incident is not...More

Reviewed 20 November 2017

The place is average, nothing special. As positive details, it is clean, kitchen with basic stuff. On the other side, no restaurant and very basic breakfast (coffee, muffins and cereal bars, the same everyday), no laundry service (only wash machines with coins), noisy (train passing...More

Thank Fernando_Robles
Response from 00esa, Manager at Extended Stay America - San Jose - Santa ClaraResponded 21 November 2017

We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$114 - US$211 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$114 - US$211 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (7)
Room & Suite (7)
Dining (1)
Questions & Answers
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Room Tips
"Rooms to the front of the hotel are quieter. Rooms right next to elevator can be noisy."
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"Higher floors were quieter."
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"Find a room in a different hotel"
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"Save your money and go somewhere else."
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