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Extended Stay America - San Jose - Santa Clara

86 reviews
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Traveller (7)
Room & Suite (6)
Dining (1)
Overview
  • Excellent33%
  • Very good15%
  • Average19%
  • Poor17%
  • Terrible16%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair Access
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - San Jose - Santa Clara
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Rooms
24 Dec25 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (86)Write a Review
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11 - 15 of 83 reviews
Reviewed 19 May 2017

This is a cheap hotel, in the worst sense of the term. It is ill equipped and uncomfortable. There is no room cleaning service, no hairdryer, no coffeemaker, the rooms have a kitchen however no utensils, cups.... you have to request everything from the front...More

Thank doug8888
Response from 00esa, General Manager at Extended Stay America - San Jose - Santa ClaraResponded 20 May 2017

We sincerely apologize for your disappointing stay. Please know, our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, but we are happy to offer this service to you at a minimal fee. Our guests often bring their own bath...More

Reviewed 14 May 2017

I have over 25 years on the road and this was the worst hotel place I have ever stayed at. The paint was coming off the wall in spots, the room was filthy, and the furniture has seen better days. That is not to mention...More

Thank opdr444
Response from 00esa, General Manager at Extended Stay America - San Jose - Santa ClaraResponded 15 May 2017

We were disheartened to read about the problems you experienced. We are terribly sorry you had an uncomfortable nights’ sleep and also for the cleanliness issues. Please be assured that we are taking steps to ensure we are well poised to serve our guests going...More

Reviewed 18 April 2017

I wanted to find a nice place in Santa Clara that was also very affordable, we got more than we expected. This was the nicest Extended Stay that we have stayed thus far. The staff was excellent they made special accommodations and over all worked...More

Thank largaespada3
Response from 00esa, General Manager at Extended Stay America - San Jose - Santa ClaraResponded 18 April 2017

It's a pleasure to read your fantastic review of Extended Stay America - San Jose - Santa Clara. We strive to provide our guests outstanding hospitality and your compliments serve as an encouragement to all of us. Thank you for choosing us, and we hope...More

Reviewed 14 April 2017

I asked for fabreeze-free and I got fabreeze-free! I hate fabreeze and similar air fresheners because they cause headaches. All hotels should be fabreeze-free out of good sense. ESA does this upon request.More

Thank nubasyubcpasnki
Response from 00esa, General Manager at Extended Stay America - San Jose - Santa ClaraResponded 14 April 2017

We appreciate you taking the time to share your review of Extended Stay America - San Jose - Santa Clara. It is good to know all went great while you were here and that you are pleased with all that we have to offer. We...More

Reviewed 14 March 2017

After my third-party booking site overbooked my stay at the Aloft Santa Clara, the staff at Aloft arranged for a very pleasant stay at the Extended Stay America. Check-in and checkout was simple and my room was on the second floor. For a budget hotel,...More

Thank Leaving_Samsara
Response from Manager_11525, Manager at Extended Stay America - San Jose - Santa ClaraResponded 16 March 2017

Your feedback is important. Thank you for sharing. It is good to know you were pleasantly surprised while staying at our hotel. We are glad you found our hotel to be clean and satisfying. Once more, thank you for posting your review. We look forward...More

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Traveller (7)
Room & Suite (6)
Dining (1)
Hotel & Grounds (11)
Bathroom (1)
About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$118 - US$223 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$118 - US$223 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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